Customer ReviewsforLulu & Georgia, Inc.

Wonderful customer service, quick and professional delivery, great quality rug and affordable price. Highly recommend. Thank you for an excellent service.

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with our customer service team and that you're loving your new rug.

I have been going back and forth with their customer service with NO help. I have requested to speak to someone; no reply. I have asked for an update of my order only to have an email that says: we are looking into this. There is no way to actually talk to ANYONE in this company. I have successfully ordered 3 rugs from them (also delayed) which I was patient with. I'm trying to desperately just follow up on the order I placed two months ago to the absolutely no where. I have even requested to cancel my order...NO REPLY. So here we go...BBB complaint. I guess I'll call my cc company tomorrow and file a complaint there too. It's so sad.

Hi ******, we're truly sorry for the frustration you've experienced and how long it's taken to resolve. Our Customer Experience team is now on it, and a supervisor will personally oversee your case to ensure we find the best solution for you.

Worst company ever. I am only writing to try to warn other people about how horrible this company is. It's a marketing company that steals your money. Please don't ever order from them. No customer service. No accountability. Things arrive broken and you're given a choice "Keep it" or "we'll take 75% of the money to return it" - Excuse me, you deliver broken s*** and your response is "that's too bad". I still am waiting on items that have been months. Please - help yourself and never order from here.

Thank you for reaching out and sharing your feedback. Your concerns are important to us.I want to assure you that we take the quality of our products very seriously, and we do not charge a restocking fee for damaged items. Upon reviewing your order history and communications with our Customer Experience team, it appears that you have not encountered any damaged items from us in the past.Regarding your recent inquiry about canceling a made-to-order item, I understand your frustration. However, as clearly stated in our return policy, made-to-order items cannot be canceled once production has commenced.

This company gave me the run around on my order not showing up for 4 weeks. Then by the time they offered to resend me my product, it was sold out. I wasted so much time trying to get proper customer service. Id email and theyd say theyll get back to me, then Id email again after a couple days with the same response. The fact you cant talk to anyone directly means your concerns get left on the email. A month later they offered a 15% discount compensationmeanwhile the website was offering 25% off everything. They have *************** but Im the end all I got was wasted time.

Hi ****,We're truly sorry for the experience you had. This isn't what we aim for with any of our customers. We're investigating what went wrong and are committed to preventing it in the future. While we don't have live phones, our live chat is available Monday through Friday, from 8 am to 5 pm PT, for urgent needs.

I am posting this in case anyone else is considering purchasing from #luluandgeorgia. Firstly, they have beautiful furniture and decor, and I was excited to design a few rooms around their products by ************************* ****** (that seem fabulous!). Unfortunately, they have problems that go beyond anything I have ever seen in retail -- simple online customer communications/status updates/inventory updates, effective and efficient customer service, and timely delivery. After careful decision-making, I ordered fabric and linens as foundational decor for my new home. While waiting for swatches, I designed the rooms and purchased coordinating items. The swatches took over three weeks to arrive -- I should have taken that as an indicator, but I moved forward and placed a large order. I was charged for each item, everything showed as 'in stock'. Weeks passed with NO communication from **** and Georgia. Not one email. I tried to contact them by phone and email with no luck. My money was gone, but no response regarding shipping or stock issues. Since I have never had such radio silence from an online retailer, I actually thought I had been the victim of online fraud. I held up all home design work waiting for the foundational fabric around which I had designed the living room. I emailed again. I got general responses, but no response to the issue -- weeks passed and no word from **** and Georgia about MY products -- as they taken the funds. After sending a very threatening email, I FINALLY got a response. One of my items was NOW out of stock and not deliverable until April ****. The other item was held as the items were grouped together. I asked WHEN **** and Georgia would have communicated this to me, but no response to that question or the question of having taken funds for the now out of stock item. The only response -- unapologetically, was asking if I wanted to cancel all or part of the order. After floating my funds for over a month.

Hi ******, we sincerely apologize for the delay in updating you about your order. Your feedback is valuable, and we're committed to improving our communication. Our team is actively addressing your concerns and working to find a resolution. Feel free to reach out to us at ********************************** if you have any questions.

I WISH I READ ALL THE BBB COMMENTS BEFORE ORDERING!I paid $200 for White ***** delivery. Lulu & Georgia do not give me a choice on shipping. I HAD to have White ***** delivery..I placed the order on 11/01/23. I received a call from shipping company on 11/8/23 and was told delivery will not be until week of 11/20/23. There is no way to contact them to talk to them personally.Over 3 weeks is ridiculously long to wait when paying that amount.Very dissatisfied.If I had looked at BBB first I would not have ordered!I pray the item isnt as defective as those I read on BBB.

Hi ***, thank you for sharing your feedback. I want to assure you that your order is currently in transit with our white glove carrier, and it typically takes up to 14 business days to arrive, as mentioned on our product pages. Your order is still well within that timeframe. Should you encounter any further concerns or issues with your order, please don't hesitate to contact our team at *********************************** We're here to assist you.

I just received the ********************* by ************************* ****** and the quality is absolutely terrible. The drawers barely open and do not close all the way!! In order to open the drawers, which are "push to open" I literally have to BANG on it with my fist. Some of the drawers don't even close all the way, making this dresser look like it's broken.The color is also misrepresented in the photos online. The color is 3 shades darker in person than the website shows. I paid almost $3k for this piece, I cannot call anyone since there is no phone number and almost $400 for white glove delivery.This is totally unacceptable - I refuse to pay a restocking fee or for return shipping since this is completely defective piece of furniture.

Hi ****, we're so sorry to hear about your defective dresser. Our team scheduled a pick-up for the item, and you'll receive a full refund once it's picked up.

I placed an order over 10 days ago and it has no shipped and I've received no notification or update. I've tried multiple times to get in contact with them and no one responds. I also paid for shipping, which should be refunded because it did not ship within the window. I just want to have my order cancelled at this point.

Hi *****, thank you for reaching out, and we apologize for our warehouse taking longer than expected to process orders. We can see you reached out to our team on Monday, and they provided an update on Tuesday. Please let us know if there's anything else we can help you with.

I ordered over $400 worth of pillows (which they ALSO charge over $40 of shipping for) over two weeks ago and they STILL haven't shipped. I've called and emailed and can't get a response. They had the audacity to send me an email to rate my customer service experience even though THEY NEVER RESPONDED to my inquiry. Do better!!!

Hi ***, we're so sorry to hear about the delay with your order. Our team responded to your message earlier today, and we're excited to share that your order shipped on September 19th. Again, we apologize for the delay, and please let us know if we can help with anything else.