ComplaintsforSnackNation
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Complaint Details
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Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction: 12/8/2023 Amount: $1,357.99 What the Business Committed to Provide you: Snack Gift Boxes What the nature of the dispute is: False Advertising Whether or not the business has tried to resolve the problem: Not satisfactory Account/Order/Tracking Number: MAQHQ-*****-***** If the issue invoves advertising, when and where the add was seen/heard: On their website I ordered snack boxes for my team for the holiday season. I have ordered from this company in the past and was sent exactly what was advertised online (Pictures included in the attached email). This year, what was sent was not even close to what I ordered online. When I reached out to the vendor to request at least a 50% refund, they were unwilling to budge because of the price point set by their vendor. Instead of resolving this directly with their vendor, Crafty, they would rather hold the cost responsibility of the misrepresented items to the customer. Completely unacceptable for them to take no responsibility for having no quality control measures in place.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.