ComplaintsforThreadBeast, Inc.

• Initial Complaint

  03/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company does not let me cancel my subscription. It refuses to help me cancel. Does not give me the option to remove my credit card from their website. After multiple attempts to cancel I continue to get the run around and they continue to charge my account. I am being forced into a clothing subscription I do not want

  Business response

  03/29/2024

  Hi ******,
  
  We sincerely apologize for the frustration and inconvenience you've experienced with ThreadBeast. Your feedback is incredibly valuable to us, and we're committed to addressing your concerns promptly and effectively.
  
  After reviewing your case, it appears that you initially reached out to cancel your subscription on January 21st, 2024, through an email exchange with one of our representatives, ****. We understand that you were dissatisfied with the service at that time. Subsequently, on February 1, 2024, you accepted an offer to retain your account via email, which included a 20% discount. After you accepted this, you were charged once more (with the discount applied on Feb 8, 2024. However, it seems that despite this, your dissatisfaction persisted, leading you to reach back out to cancel your account on February 27, 2024.
  
  We acknowledged on this date that by this point, you were outside the standard cancellation window outlined in our terms and conditions (which all members agree to at the time of sign up), which stipulate a 7-day period following the receipt of the last package for members to cancel their membership. Nonetheless, recognizing your dissatisfaction and as a gesture of goodwill, we made an exception and processed the cancellation of your membership as a one-time courtesy on March 1st, 2024.
  
  I want to assure you that your account has been successfully closed, and you will not incur any further charges moving forward. If there's anything else we can assist you with or if you have further feedback to share, please don't hesitate to reach out to us.
  
  

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was charged for a service I did not authorize for the amount of $150. Just days before the charge I received an email from ThreadBeast asking me to resubscribe. I chose not to. A few days later I was notified by my bank of an overdraft of $150 and an overdraft fee of $36 was applied to my account.

  Business response

  02/14/2024

  Hi ******, 
  
  We apologize for any confusion or inconvenience regarding the recent charge of $150. After reviewing your account, we found that you redeemed a free pair of shoes if you resubscribed, which is a promotion we offer. When you clicked on the link to redeem, your account was reactivated.
  
  We can see that you reached out to us to cancel your account and refund this accidental reactivation, we promptly assisted you with both the cancellation and the refund on 2024-01-31. No further charges will be incurred from this date onward.
  
  If you have any further questions or need additional assistance, please don't hesitate to contact us at ************************************* We value your feedback and strive to ensure a positive experience for all our customers.
  Thank you for your understanding.
  
  The ThreadBeast Team

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They will not cancel my subscription. They have tried to charge me for a week straight even though I dont have the money. I cancelled my card and ordered a new one. They somehow got that which seems illegal. I have been emailing them to cancel the policy for a long time (weeks). They are trying to take $64 I dont have and have done so for 7 days straight! Im poor and have to pay bills now. I dont want their service. I dont want their box. I want the subscription to end. This business has deteriorated my mental health for the past 7 days. Poor business. If something is not done about this I will seek a lawyer and pursue a lawsuit.

  Business response

  02/14/2024

  Hi *****,
  
  We deeply regret any inconvenience caused and are committed to resolving the matter promptly.
  
  Upon reviewing your account, we understand your concerns about the recurring charges. However, our records indicate that you were informed that our cancellation policy states a 7-day window from the receipt of the latest package to cancel the subscription without incurring further charges. Regrettably, your initial request to cancel was made outside this timeframe, as specified in our terms and conditions which you agreed to upon subscribing.
  
  We wish to clarify that your account was promptly canceled on 2024-01-29 in response to your request, and no further charges were incurred beyond that date. Nevertheless, we apologize if there was any confusion or frustration resulting from the cancellation process.
  
  As an organization, we value the feedback of our customers, and we will use your experience to enhance our customer service process and avoid such occurrences in the future.
  If there are any remaining issues or concerns, please do not hesitate to contact us at ************************************* and we will work diligently to address them.
  
  Best,
  The ThreadBeast Team

• Initial Complaint

  02/01/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I physically cannot afford to make another payment on a box and yet they keep sending me emails to update my (now expired) payment information so that they can collect whatever payment they say I owe. I previously had told them to pause the service as I was in between jobs and now they are emailing me again demanding that I update my information otherwise Ill have an outstanding balance and theyll keep attempting to charge my account. I cannot afford these payments, and I need my account closed at this time if this is how Im going to be treated.

  Business response

  02/05/2024

  Hi *****,
  
  We're terribly sorry to hear you've had a negative experience with ThreadBeast. For some clarity, our cancellation policy does state that you have from the moment your charge goes through until 7 days after your package arrives to cancel your account. Unfortunately, at the time you reached out to us, your account was past this cancellation window. This being said, ThreadBeast is committed to delivering the best customer experience so we have since canceled your account. You will no longer have any attempted charges and your account is no longer past due. We hope this helps.
  
  If you have any other questions or need further assistance, please contact us at ************************************
  
  Best,
  The ThreadBeast Team

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear BBB I am writing to express my dissatisfaction and concern regarding my experience with ThreadBeast, a clothing subscription service. This complaint outlines several issues ranging from product quality to unethical business practices.1. **Inferior Product Quality and Quantity**: The clothing provided by ThreadBeast is of disappointingly low quality, not aligning with the value expected from the subscription fee. The variety and quantity of clothing are insufficient, which contradicts their marketing promises.2. **Cancellation Process**: The company's website lacks a clear and accessible option for subscription cancellation. This design flaw seems intentional, aimed at preventing customers from easily discontinuing their service.3. **Misleading Cancellation ************************** informed me of an obscure policy that allows cancellation only within a 9-day window post-package receipt. This policy was neither transparent at sign-up nor is it a common practice in the industry, making it deceptive and customer-unfriendly.4. **Intimidation Tactics Over Disputes**: The most alarming issue was their response to my intention to dispute the transaction. I was threatened with a report to my bank, suggesting a potential negative impact on my credit score. This scare tactic is highly unethical, potentially illegal, and indicative of a business model that relies on intimidation.5. **Request for BBB Intervention**: In light of these experiences, I urge the BBB to investigate ThreadBeast's business practices. Their approach to customer service, hidden policies, and threatening behavior towards customers who wish to exercise their rights are matters of serious concern.I request that the BBB take appropriate action to ensure ThreadBeast revises its policies, improves transparency, and adheres to ethical business practices. It is imperative that consumers are protected from such deceptive and intimidating tactics.Thank you for addressing this important matter.

  Business response

  01/29/2024

  Hi ****, 
  
  Thank you for reaching out and I do apologize for your negative experience with ThreadBeast. After further looking into your account, it does appear like you reached out on January 9th to cancel your account. However, at this point you account was past the cancellation window. Per our terms and conditions, that all members agree to during their check out process for their membership, our cancellation policy is that members may cancel from the date of charge to 7 days after they receive their box. When you reached out to cancel, you were past this point!
  
  ThreadBeast does not actively participate in anything related to affecting credit scores of members. I cannot find evidence of one of our representatives mentioning this to you, but of course feel free to reach back out with who you spoke to so we can further look into this! 
  
  It looks like currently, your account is closed and will not be charged moving forward. Please do not hesitate to reach out to us for further support as we are committed to providing a positive experience when possible.
  
  The ThreadBeast Team

• Initial Complaint

  01/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received an email from Threadbeast and decided to look at what theyre trying to offer me and if I like it I would think about buying again. When I was looking at my account page , an offer popped up about new clothes and shoes and when I clicked it to see what was being offered the next page said I had committed to resubscribing and charged me $149 for the membership which I do not want. I contacted the company using email to ask for a refund and they told me they could not accommodate my request because once its charged ,their stylists start putting the order together for shipment. My only offer for recourse was to click a link for membership change but they make you wait until you receive the package and than only I could cancel before the next month.

  Business response

  01/26/2024

  Hi ******,
  
  Thank you for reaching out and we are terribly sorry for your negative experience. After further looking into this, it looks like you redeemed a free shoes offer to come back on Dec 20, 2023. You did reach back out about this and were initially met with our cancellation policy -- which states that we are unable to cancel orders that have already been placed given our team begins to work on them immediately (a policy that is available in our terms and conditions). However, our of our billing specialists did go ahead and make an exception and cancelled and refunded your account on **********. If you require additional assistance, please do not hesitate to reach back out to us at ************************************.
  
  Best,
  The ThreadBeast Team

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  this company has taken $160.50 out of my account on 11/17/23 after i attempted to cancel my subscription. I have recently moved and money is extremley tight right now so i decided to shed some of the subscriptions i had. after calling and speaking to a lady over the phone she convinced me to pay for 1 more month because of a discount i earned but relayed to me that the subscription will end right after the october box and that i didnt need to do anything on my end. while i was looking for coffee tables on black friday i decided to check my checking account and was enraged that i only had 9 dollars when i should still have around 200 dollars in my account after my phone bill i called and simply asked for the mistake to be corrected and the guy over the phone ( i think his name was *****) told me that there is a no refund policy and there is nothing the company will do for me, i told him this is not on me i havent even opened the box and did not ask for this and he still told me there is a no refund policy. again i did not ask for this box i was left with the impression that my subscription was canceled and they still charged me. i have submitted a picture as proof that the box is not open i am not interested in the clothes i has i just want my money back

  Business response

  01/10/2024

  Dear *****, 

  We sincerely apologize for the inconvenience and frustration you've experienced. We deeply regret that this situation occurred and want to address your concerns promptly.

  Upon reviewing your case, we understand the circumstances surrounding your attempt to cancel the subscription. We acknowledge that you were given the impression that the subscription would end after the October box, and we apologize for any miscommunication that *** have occurred during that interaction.

  As a gesture of goodwill, we have refunded your November charge in full. We hope this provides some relief during this challenging time, and we genuinely apologize for any financial stress this *** have caused.

  Your feedback is invaluable to us, and we assure you that we take matters like these seriously. We will thoroughly investigate the situation and implement measures to prevent such occurrences in the future.

  We appreciate your understanding and patience as we work to resolve this matter. If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out.

  Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service.

  Thanks, ThreadBeast! 

  Customer response

  01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you, once im ready i will be using the subscription again. ive lost wieght so i need new clothes again.
  
  Sincerely,
  
  *************************

• Initial Complaint

  12/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been trying to cancel my account since the end of August. After my August shipment I was out of the cancellation window. So, in September my account was put on pause with the next payment date of December 7th. I was given the impression this would give me time to get things sorted out and cancelled. On November 10 I emailed to have my account cancelled before it came off pause almost a month later. The reply I received was that the cancellation policy states you have 7 days from the date you receive your last package to request to cancel your account. This policy still applies even if your account is on pause. ... Once that payment is successfully processed, we'll move forward with your request." When I replied that this wouldn't work and to please cancel I was told: "Part of the reason we have this eligibility window in place is because once it closes, we make an investment into your upcoming order! [but] If youd like, I can downgrade your account to a lower plan. Once your next charge goes through, Id be happy to process your cancellation request." Why would you invest in a December order in September? Had it not been paused November 10th would have been in the cancellation window for November and have no effect on a December order too. I opted for the downgrade to not lose more money, but will still have to try to cancel again once I receive it and didn't want it! So 2 orders worth that I did not want and still just hoping to be able to cancel once the current order is received.

  Business response

  01/10/2024

  Hey ****, 

  We appreciate you taking the time to share your experience, and we are genuinely sorry to hear that it did not meet your expectations. We want to offer clarity and address your concerns promptly.
  
  When signing up for our service, you agreed to our cancellation terms, which specify that to cancel or pause your account, you must notify us within our cancellation window. This window extends from the moment your first order is placed until 7 days after you receive your package. By accepting our terms and services at sign-up, you provided consent for our company to continue recurring charges on every agreed recurring payment date. When signing up, you're agreeing to our terms which states we have a no refund policy, however, we want to ensure that we provide everyone with an amazing experience with ThreadBeast! 
  

  To address your specific situation, I have sent you a follow-up email detailing the process for returning your November package for a full refund. We hope this gesture turns your experience around, and we sincerely apologize for any inconvenience this may have caused.

  If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to reach out. Your satisfaction is important to us, and we are dedicated to making things right.

  Thank you for bringing this to our attention, and we appreciate your understanding.
  Best regards,ThreadBeast

• Initial Complaint

  12/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I called and talked to a representative about canceling my subscription. They said it was now canceled. On Nov.14 , another $100 billing fee occurred even though the customer service rep and told me he canceled it. I called the company immediately when the unauthorized charge happened, an they said their is nothing they can do,

  Business response

  01/10/2024

  Dear Sunflower, 

  Thank you for bringing your concerns to our attention, and we sincerely apologize for any inconvenience you have experienced. We appreciate the opportunity to address your concerns and provide further clarification.
  
  ThreadBeast operates as a recurring subscription service, and customers are billed and receive packages monthly until they choose to cancel. As outlined in our Terms and FAQ, cancellation requests need to be communicated via email within 7 days of receiving your last package. We understand that you called in to cancel after the November 14th charge went through, and we apologize for any miscommunication that *** have occurred.
  
  While our terms include a no-refund policy, we want to make amends for your experience. If you still have your last package with all items unworn, we are more than willing to send you a return label for a full refund. A representative will contact you with further instructions.
  
  We hope this gesture helps turn your experience around, and we apologize again for any inconvenience. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we appreciate your understanding.
  
  Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.

  ThreadBeast

• Initial Complaint

  12/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company will not cancel my subscription. I have submitted the necessary information, and they refuse to cancel it. My reason for cancelation is because the product is cheap and not worth the money .

  Business response

  01/10/2024

  Hey *******,
  

  I sincerely apologize for any confusion and inconvenience you may have experienced in connection with your recent account cancellation. We value your feedback and aim to improve our processes to ensure a seamless experience for all our members.

  Upon receiving a cancellation request, our standard practice is to reach out to each member in an attempt to gather valuable feedback about their experience. If we are unable to contact you, we automatically set your account to close to prevent any unintended charges. It's important to note that you are not obligated to engage in a phone conversation with us to complete the cancellation process.

  I want to express my regret for any inconvenience this may have caused. Please rest assured that once you submit a cancellation request, your account will not be charged further. I genuinely apologize for any confusion surrounding this matter.

  If there are specific details or concerns you would like us to clarify further, please do not hesitate to let us know. Your feedback is crucial in helping us enhance our service.

  I want to assure you that your account has been successfully closed, and no further charges will be incurred without your explicit consent. We appreciate your understanding and patience as we work to address this matter.

  Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

  Sincerely,

  ThreadBeast

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩