Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a box of clothes from said company not knowing it started a subscription. Yesterday 6/13/23 when I noticed I was charged for ANOTHER box I immediately checked to see if the package shipped or not and it hadn't. SO I immediately contacted them asking for a refund and declining the next order which had JUST began processing. They refused to refund me my money and basically accept clothes I did not want (that should be extremely illegal because that is called STEALING) leaving me almost stranded in another state I'm not even from because they stole my travel funds. I want my money back as soon as possible.

  Business Response

  Date: 08/09/2023

  Hey *******, 

  We're sorry to hear of your experience with us, and would love to provide some clarity. When signing up, you're agreeing to our cancellation terms which states in order to cancel or pause your account you would need to let us know within our cancellation window. You can cancel from the moment your first order is placed, until 7 days after you receive your package. Per the legal agreement which is the terms and services provided at sign up, you gave permission to our company to continue recurring charges on every agreed recurring payment date. Weve closed your account moving forward, so you wont be charged again. When signing up, you're agreeing to our terms which states we have a no refund policy. Im seeing you disputed the charge with your bank, which means we no longer have access to your funds, and your banking institution has already refunded you for the charge. We hope this turns your experience around, and apologize again for any inconvenience this may have caused!

   

  Thanks, ThreadBeast Team

   

• Initial Complaint

  Date:07/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue is based on the cancelling of the subscription service of the business. I do not wish for a refund but the cancellation process is beyond predatory. There is no option to cancel the subscription from the profile settings of the business website and they instead request you email to cancel. I was then asked to wait 24 hours for a response to cancellation which did occur within the time limit provided and I understand that the person I spoke to would only try to keep my business, but I did not want to continue the service. I was then asked to fill out a form to cancel the service and within the form I was told I was to receive a final call to cancel the service. I am in the process of waiting for this call but this is beyond a process to cancel a service that I am not satisfied with. I can only hope that my complaint can be used to crack down on the cancellation policy this company is employing as it is mainly arduous to the consumer to simple cancel a subscription.

  Business Response

  Date: 09/05/2023

  Dear ******, 

  We want to begin by expressing our sincere apologies for any inconvenience you've experienced while using our service. We truly value your feedback, and it's important for us to address your concerns.

  Just to clarify, we are very transparent with our cancellation process. When anyone signs up for our service, we send them a welcome email detailing our terms, including the 7-day window to request cancellation from the date of receiving your package. In this email, we provide specific instructions on how to request cancellation.

  Regarding our cancellation process, we do attempt to contact each member who processes a cancellation request to gather feedback about their experience. This is done to ensure that we continuously improve our services based on member feedback. However, I understand that this communication may not align with everyone's preferences, and I'm truly sorry for any misunderstanding or frustration it has caused.
  
  Rest assured, you are not obligated to speak on the phone with us to have your account cancelled. Your request to cancel via email should have been sufficient. I apologize for any miscommunication or confusion that occurred in this regard.It was not our intention to create any obstacles in the cancellation process. Your feedback is duly noted, and we'll work to ensure our cancellation process is clearer and in line with our terms and conditions.

  I can assure your account has since been canceled.  We hope this turns your experience around, and apologize again for any inconvenience this may have caused!
  

  Thanks,

  ThreadBeast Team

• Initial Complaint

  Date:07/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received an ordersince February. I have been pausing my subscription since then because money has been tight. I asked on 5/25 for my $100 subscription to be paused, as I could not afford the payment. I was told that they would not. They said that they could only pause a subscription for two months & that they could only downgrade me to the $60 subscription. I then asked to cancel my account because I cannot afford it, and was again only offered the ability to downgrade my subscription instead. I tried to cancel before the actual subscription renewal date but they WOULD NOT LET ME. Honestly its ridiculous. In every email I have sent I have asked to cancel the subscription and they ignore the request and tell me that I either have to downgrade or get charged for a another box and then cancel with 7 days of receiving it. Basically they are saying that even though I requested to cancel my subscription before the renewal date on May 28th, that I essentially have to pay them to cancel the subscription for a service that I am trying to cancel because I cant afford it. How does that make sense? Then I have to wait until I receive the package that I tried to cancel before they will actually let me cancel the subscription ? Again, how does that make sense? There would literally be no way for me to cancel the subscription since I havent received a package since February. Am I supposed to time travel back to February to cancel the subscription.

  Business Response

  Date: 07/17/2023

  Hey ******, we're sorry to hear of your experience with us, and would love to provide some clarity. When signing up, you're agreeing to our cancellation terms which states in order to cancel or pause your account you would need to let us know within our cancellation window. You can cancel from the moment your first order is placed, until 7 days after you receive your package. Per the legal agreement which is the terms and services provided at sign up, you gave permission to our company to continue recurring charges on every agreed recurring payment date. I'm showing you requested to pause your account which is why now your request to cancel unfortunately falls outside of the 7 day cancellation window. However, we want to ensure that we provide everyone with an amazing experience with ThreadBeast! We already closed your account as a courtesy, so you weren't charged again! We hope this turns your experience around, and apologize again for any inconvenience this may have caused!

  Thanks,

  ThreadBeast Team 

  
  

• Initial Complaint

  Date:07/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined $150/month subscription with ThreadBeast. The first order arrived containing clothes I wont wear. I asked them to cancel further orders and they refused stating I missed my window to cancel. *** emailed requesting and directing cancellation five times. They delay response to emails by 48 hours each time and state that they cant cancel my subscription!

  Business Response

  Date: 07/17/2023

  Hey *******, 

  We apologize for the inconvenience you have experienced with our service. We would like to provide some clarification regarding your concerns.

  When signing up with ThreadBeast, it is stated in our cancellation terms that to cancel or pause your account, you need to notify us within our specified cancellation window. This window extends from the moment your first order is placed until 7 days after you receive your package.

  
  Based on our records, we see that you had a conversation with one of our representatives over the phone, expressing your dissatisfaction with some of the items in your first package. However, you decided to wait until your second package before taking further action.

  We understand that you have disputed the charge with your bank, and it seems that they have already provided you with a refund for the payment. If the dispute is not resolved in your favor, we are still willing to refund the charge as a gesture of goodwill.

  Please note that your account has been canceled as per your request. If you have any remaining questions or concerns, please feel free to email us, and we will be happy to assist you further.

  Once again, we apologize for any inconvenience this may have caused, and we hope this resolution improves your overall experience with us.We apologize for the inconvenience you have experienced with our service. We would like to provide some clarification regarding your concerns.
  

  Thanks, 

  ThreadBeast Team 

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I DECIDED TO ORDER FROM THREADBEAST AFTER WATCHING ALL THE **** ON ******** THEY BOMBARDED MY EMAIL WITH A PROMO CODE DAILY SAYING THIS WAS MY LAST CHANCE TO GET EXTRA STUFF IF I ORDERED TODAY. AFTER A MONTH OF THOSE DAILY EMAILS, I BIT THE BULLET AND FILLED OUT THE STYLIST FORM AND ORDERED. A WEEK LATER I RECEIVED THE **** I WAS SO EXCITED TO OPEN IT THAT I WAITED FOR MY FRIENDS TO RECORD THE MOMENT. IT DIDN'T LAST LONG. I OPEN THE *** TO FIND PLAIN FALL-COLORED CLOTHING. ONLY ONE T-SHIRT HAD A LOGO PRINT AND IT WAS COOL. THE OTHER ITEMS WERE PLAIN BORING CLOTHES THAT SOMEONE GOT OFF A CLEARANCE RACK. I TOLD MY STYLIST WHEN I SIGNED UP, I WAS A FLASHY DRESSER WHO LIKES TO STAND OUT IN A CROWD. HE SENT ME CLOTHES WOULDNT BE CAUGHT DEAD WEARING. IT DID NOT SUIT MY *****. NOT EVEN CLOSE. THEN WE ARE GOING INTO SPRING AND THEY SENT ME ALL FALL COLORS, LONG SLEEVES AND A FEW HOODIES, AND An UGLY LITTLE DUFFLE BAG I WOULD NEVER USE. I EMAILED THEM PROMPTLY TELLING THEM TO REFUND MY MONEY AND SEND A CALL TAG FOR THE **** THEY SENT ME. I TOLD THEM I WOULD NO LONGER BUY FROM THEM. THEY TOLD ME THEY WON'T REFUND ME BUT WOULD DO A ONE-TIME COURTESY EXCHANGE. THIS WAS UNACCEPTABLE. I RETURNED THEIR EMAIL AND TOLD THEM THE STYLIST FAILED TO FOLLOW MY INSTRUCTIONS AND SENT THE OPPOSITE OF ******. HE SENT ME BORING OUT-OF-SEASON CLEARANCE CLOTHING. I'VE BEEN IN FASHION FOR YEARS, THEY CARED NOTHING ABOUT MY HORRIBLE EXPERIENCE BY NOT REQUESTING THE ***** CLOTHES I ASKED FOR AND MY REQUEST FOR THEM TO SEND A CALL TAG. THEY TOLD ME NO REFUND BUT THEY WOULD BE HAPPY TO DO A ONE-TIME EXCHANGE ON A FEW OF THE ****** I TOLD THEM NO I WAS NOT INTERESTED IN DOING BUSINESS WITH THEM. THEY HAVE REFUSED TO SEND A CALL TAG. THEY REFUSED TO ACCOMMODATE ANY REQUEST ON ANY LEVEL. THEY DON'T CARE ABOUT THEIR CUSTOMER AND IT SHOWS. ALL THE ******* VIDEOS ARE **** AND THEY FOOLED ME. I WANT MY MONEY BACK AND THE CLOTHES THEY SENT ME SHOULD GO TO CHARITY.

  Business Response

  Date: 05/15/2023

  Dear *****, 

  We sincerely apologize for the disappointing experience you had with ThreadBeast. We understand your frustration and want to assure you that we value your feedback and are committed to addressing your concerns.

  Firstly, we apologize for the inconvenience caused by the frequent promotional emails. We aim to inform our members about the latest offers, but we understand that the frequency may have been overwhelming. We will take note of your feedback and make adjustments to ensure a better communication experience for our members.

  Regarding the items you received, we regret that they did not meet your expectations. Our stylists make every effort to curate packages based on the style profiles provided by our members. However, we acknowledge that clothing preferences are highly subjective, and it seems that the items in your package did not align with your desired flashy style. We apologize for this oversight and any disappointment it may have caused.

  We would like to offer our assistance in resolving this matter. A representative has already contacted you with instructions on how to return the entire package for a refund. We hope that this solution will help rectify the situation and provide a more satisfactory resolution for you.

  We understand your request for a refund and sincerely apologize for any confusion caused by our no refund policy. While we generally do not offer refunds, we are committed to ensuring a positive experience for all our customers. Therefore, in this particular case, we are willing to make an exception and process a refund for you.

  Once again, we apologize for any inconvenience caused and the disappointment you experienced with our service. We genuinely value your feedback and will use it to improve our processes and ensure better customer experiences in the future.

  Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in ThreadBeast.

  Sincerely,
  ThreadBeast Team

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 19972576
  
  I am rejecting this response because: You never used  the words "highly Subjective" which would give you a free pass throw any items you want in a box outside of the style guide for your customers. That term never came up when you signed me up. I reject your highly subjective clothing because thats  not what I paid you for.  I otherwise would have never signed up . Furthermore you could not provide any proof that your stylists are  actually educated and trained in fashion. If you want the ******** of clothes returned you have to send a call tag for the box. I as a victim of your scam will not pay one cent to you in this matter. You send for your box and you refund me. I'm done trying to teach you how to handle your customer service. Do the right thing and restructure your company so it honest and customer friendly. An honest and good company would not let complaints go any further than their four walls and you have let a ton of them go here where we can all see them. Why have you not learned this ****** by now? The only thing I can see is you just don't care to.
  Sincerely,
  
  *************************

  Business Response

  Date: 06/22/2023

  We apologize for any misunderstanding and frustration you have experienced. We want to address your concerns and find a resolution that satisfies you.

  
  If you still have all the unworn clothes from the package, we are more than willing to arrange a return for a full refund. We will reach out to you via email to provide further instructions and assist you with the return process.

  
  We take customer feedback seriously and continuously strive to improve our services. While we understand your dissatisfaction, we assure you that our stylists are trained professionals who follow our style guide to curate packages based on individual preferences. However, we apologize if this was not evident during your experience.

  
  Please look out for our email, and we'll work towards resolving this matter to your satisfaction. Thank you for bringing your concerns to our attention, and we appreciate the opportunity to make things right.

  Thanks,

  ThreadBeast Team! 

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 19972576
  
  I am rejecting this response because:

  The time it took to them to respond caused the complaint to close and i never received call tag from them and have waited to long to resolve the matter. They the blatantly refused to take responsibility for taking my money and sending me junk I never asked for.  Then making me pay MORE money by forcing me to return the junk at my exspense. The items they sent were not even close to what my profile asked for. It was plain outdated, cheap junk clothing. Now over 4 months and 27 emails  and the BBB they wanted to act as if they have been trying to assist me to resolve it. They can refund me. The value if the junk the sent me was not even worth the cost of a call tag even if they would have ever sent one. We donated the few pieces of junk clothing to Goodwill and I have a signed receipt for them I will scan and send it to them. I was not going to be compensated for storing their junk they refused to take back. They broke and failed every customer service rule there is. The violated most of my consumer rights and they have no retail business expertise. No truth in advertising. They should not be in business. They need to refund me because its the right thing to do and least cost effective for them. They just don't know it. But I will continue to let them know they robbed the wrong customer. I asked to be refunded and have no further contact but they still have not complied.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Thread Beast 1 months ago, after ordering I realized it was a subscription. I emailed them to cancel the subscription because you cannot in you're account website. They agreed and sent me my box. I realized my account is still open and emailed again to cancel my subscription, they informed me that since I canceled before my box arrived it was invalid and I have to cancel before 7 days. I emailed them stating I do not authorized any withdraws to be made, and that I would get a lawyer involved if they were. I am waiting to hear back. This business is a scam! Stay clear!

  Business Response

  Date: 05/04/2023

  Dear *******, 

  Thank you for your feedback. We apologize for any inconvenience that you may have experienced with our service. Please note that Thread Beast is a recurring subscription service, and we have a legal agreement that states our members give permission to our company to continue recurring charges on every agreed recurring payment date. When signing up, you're agreeing to our cancellation terms, which state that in order to cancel your account, you would need to let us know within our cancellation window. You can cancel from the moment your first order is placed until 7 days after you receive your package.

  We understand your frustration with the cancellation process, but as a recurring subscription service, we have a legal agreement that states our members give permission to our company to continue recurring charges on every agreed recurring payment date. When signing up, you're agreeing to our cancellation terms, which state that in order to cancel your account, you would need to let us know within our cancellation window. You can cancel from the moment your first order is placed until 7 days after you receive your package.
  
  We also understand that you emailed to cancel in March, but decided to pause your account instead of canceling it. However, please note that even if your account is paused, the 7-day cancellation window still applies.

  We understand that you had reached out to cancel your subscription after changing your mind about your account being paused, and we did agree to cancel your account for your second package since you had threatened to dispute the charge. We take your feedback seriously and wanted to ensure that you are satisfied with our service.

  We would like to clarify that we are a legitimate service, and not a scam. We strive to provide the best service to our customers and we have many satisfied members who have been with us for years. We are sorry that we were unable to meet your expectations in this instance, but we hope that this turned around your experience. 

  
  Thank you for taking the time to provide your feedback.

  
  Sincerely,Thread Beast Team

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I did a subscription with this company I contacted them told them not to remove money out of my account they did so any ways so I had to file a dispute with my bank

  Business Response

  Date: 05/01/2023

  Dear *****,

  Thank you for reaching out to us about your recent experience with ThreadBeast. We are sorry to hear that you were not satisfied with our service. 

  As a recurring subscription service, we have a legal agreement that states our members give permission to our company to continue recurring charges on every agreed recurring payment date. When signing up, you're agreeing to our cancellation terms, which state that in order to cancel your account, you would need to let us know within our cancellation window. You can cancel from the moment your first order is placed until 7 days after you receive your package.

  We understand that you were considering disputing the charge. As per our standard protocol, we take any threats of disputes seriously and aim to resolve the issue in the best way possible for our customers. As a courtesy, we refunded you for your March package, and you should have already received the funds back.

  We appreciate your feedback about the quality of the items you received, and we will be sure to take it into account as we continue to improve our service. Once again, we apologize for any inconvenience you may have experienced. 

  If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

  Best regards,

  ThreadBeast Team

  
  

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined $150/month subscription with ThreadBeast. The first order arrived containing clothes I wont wear. I asked them to cancel further orders and they refused stating I mossed my window to cancel. *** emailed requesting and directing cancellation five times. They delay response to emails by 72 hours each time and state that they cant cancel my subscription. They have no refund police and engage in deceptive trade practices and wire fraud.

  Business Response

  Date: 03/14/2023

  Hello ****,

  We're sorry to hear that you had a negative experience with Threadbeast, and we would like to provide some clarification. While we are sorry that you did not like the items you received, we would like to note that the package you received was in line with our products and the style profile that you selected at the time of sign-up. We understand that fashion is subjective and we aim to provide our customers with a variety of items to mix and match with their existing wardrobe.

  Regarding your cancellation request, we apologize if there was any confusion. Our cancellation policy requires members to cancel within a specific window of time in order to be eligible to cancel. You can contact us to cancel from the moment your first order is placed up until 7 days after you receive your package. Any cancellation requests made after that window would be applied after your next order goes through. You legally agree to this cancellation policy at sign up. 

  However, we always want to ensure that our members have a positive experience with Threadbeast, so we have gone ahead and cancelled your account as a courtesy. We hope that this resolves your concerns and we appreciate your feedback.

  Thanks, ThreadBeast 

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed dispute with Bank the charge me when I canceled then the ask me to cancel dispute and then the would refund me. It has been cancel and the have still not refund me it been over 2 weeks.

  Business Response

  Date: 03/14/2023

  Dear *****,

  Thank you for bringing this to our attention. We apologize for any inconvenience or confusion caused by the dispute process. Our records show that the dispute evidence is still being reviewed by the cardholders bank. We should have a response by March 25, 2023 with their decision.

  We understand that you are looking to receive a refund and we would like to assure you that as soon as we have the funds returned back to us, we would be more than happy to process that refund for you. As of now, we don't have the funds as your bank is still holding on to it. We recommend that you reach out to your bank for additional information regarding the status of the dispute reversal.

  Once again, we apologize for any inconvenience and appreciate your patience as we work to resolve this matter as quickly as possible. Please feel free to reach out to us with any further questions or concerns.
  

  Best regards,

  Threadbeast Customer Service 

  Customer Answer

  Date: 03/15/2023

  My bank when I call has released the fund and the case had been closed. If the have problem seeing it the can call bank to verify it. I have sent over copy to them showing that has been closed. The ask me to drop dispute and the would refund me and send over copy proof that it is close and I have done all of that.
  Complaint: 19560635
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/12/2023

  Hey *****, 

  I'm seeing we've successfully refunded your charge. It may take **** business days for funds to settle. We're so happy that we were able to resolve this issue! 

   

  Best wishes! 

• Initial Complaint

  Date:02/19/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 15th I signed up for service @ $149. I filled out the style profile and left very detailed notes as well. The first box arrives and they 100% didn't follow anything from my style profile. I called and they were very nice and apologetic when they realized what they sent out. The agent took even more detailed notes and sent out a second package. Well I guess whoever pulled that package didn't follow my style profile either or the additional notes that were provided because I ended up with the exact same issue. I sent an email 1/31/23 and explained that not only did they not follow my profile, I was sent incorrect sizes. They apologized and took even more detailed notes and promised the next one would match my style profile. I was impressed with the level of customer service until the 3rd package arrived. The 3rd package is what really scared me. I realized I had been mislead. The box I received had several damaged items and still didn't follow my style profile. When I explained this to the customer service agent, he acknowledged that what I was sent did not follow any of my requests but there was nothing he could do. He then escalated the call to a manager. That manager was very rude and told me something I had never heard of before and couldn't find advertised on the website. I was told that Threadbeast is a "surprise" subscription service and there was nothing else they were willing to do! I was shocked and appalled. The website didn't mention this and the photos of the outfits were misleading as well because I never received anything that resembled anything close to what they advertise. The items I received barely even matched well together. Taking advantage of hard working Americans shouldn't be a part of anyone's business model. I would appreciate if they did the right thing and refunded my money. I would even entertain the option of being able to first review the clothes they send to me if a refund is not an option.

  Business Response

  Date: 03/14/2023

  Dear *******,

  Thank you for bringing your experience to our attention. We apologize for any disappointment caused by the items you received from our service. Our aim is to provide versatile and stylish clothing that can be mixed and matched with your existing wardrobe. However, we understand that clothing preferences can be subjective and we recognize that our casual streetwear style may not be for everyone.

  Regarding your concern about the pieces you received, please note that all of our advertised items are authentic products carried in our warehouse and have been sent to our members. We would like to clarify that our service is not about sending matching outfits, but rather providing an array of items that can be mixed and matched for the most versatile wardrobe.

  We appreciate that you have already exchanged your package twice as a courtesy. It is important to note that our terms state that we can only exchange a package once. As for the refund, our policy does not include refunds, but we understand that your satisfaction is important to us. If you would still like to return your entire package for a refund, please email us at ************************************.

  We hope this response has been helpful in addressing your concerns. We understand that ThreadBeast may not be the best fit for everyone, and we thank you for giving our service a try. Please do not hesitate to reach out to us if you have any further questions or concerns.

  Sincerely,The ThreadBeast Team

  Customer Answer

  Date: 03/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The items have been sent back and I am awaiting my refund. 
  
  Sincerely,
  
  *********************************