Customer ReviewsforErgobaby

Run don't walk away from this company! They have the absolute worst customer service I have ever experienced. I ordered an item for a baby shower. Another guest also ordered the gift, so I agreed to return mine and get another present. When I contacted customer service, I was told I had to pay a $10 fee to return the item. So now, I am out a gift and down $10. O.K. so I send the item back on November 6th. It was received on 11/13 and the money still hasn't been returned to my account more than 2 weeks after receiving it. When I follow up, I am told "Let me check with my return team and I will get right back to you." Then the sound of crickets. I had to file a dispute with my bank and hope to recoup something. Please do not deal with this company! If I could give 0 Stars I would as one is way above what this company should earn!

Ergobaby has a terrible customer service department and an even worse high chair product.Like another complaint on BBB, Ergobaby must "review" any reviews posted to their website on products, and is clearly choosing not to post my 1 star review. This is hugely deceptive as I based registering for their high chair on the stars of the reviews. It makes sense now why it doesn't have any 1 or 2 star reviews, they don't post those!!Now on to the terrible product they are selling. They claim their high chair is "ergonomic" but it is anything but. My baby is not at all in proper developmental position when he is in it, and he continues to come out with red knees and hits his head constantly. I am unable to return it since they only have a 30 day return policy. How possibly can I receive this item as a baby shower gift and not be able to try it until my baby is 6+ months (per their website), but it only has a 30 day return policy!! Bottom line, their products are misrepresented on their website AND they keep people's honest reviews hidden to ensure people don't find out how terrible their products actually are.

There are no words to express the nightmare I have experienced with Ergobaby's customer service department. With everything parents have had to endure over the course of the pandemic, you would think that Ergobaby would be kinder to its customers and make the return process a seamless process. However, the opposite is true. Ergobaby clearly values profits and getting over more than its customers. Here's some things you should consider before making any purchases from Ergobaby: 1. Ergobaby accepts returns in like new condition, which means your chances of receiving a faulty and used product are extremely high. 2. Customer service can only be reached through email and it will take some time for them to respond to your email. Also, they are closed on weekends. 3. Instead of replacing faculty strollers/products like every other company, you have to send them a video and photos of the damage as a zip file (good luck with email size limits). 4. Any replacements will be processed as a warranty replacement. Why do you need to activate the warranty on a "new" stroller/product? 5. RETURN SHIPPING IS ON YOU( THE STROLLER IS NOT AS LIGHT AS ADVERTISED AND THEY SHIP THE SUNSHADE SEPERATELY) 6. If you use a promo code with your purchase, you will not receive the free stroller bag. Had I not reached out to complain about the defective stroller, I would not have known this. Needless to say, Ergobaby's communication and customer service is professionally lacking and needs serious improvement. 7. They delete negative reviews from their website. 8. The Metro+ stroller is not easy to fold and the stroller has some weight to it. 9. I highly recommend for any purchase of Ergobaby products. The ordeal their customer service department put you through is not worth it. 10. I also encourage you to check out their reviews on the BBB.

I believe Ergobaby is engaging in unfair and deceptive practices by deleting negative product reviews from its website. I posted the following review on July 31, 2021 and Ergobaby immediately deleted it: I recently purchased the Metro+ stroller, the Graco/Chicco car seat adapter, and the stroller bag directly from Ergobaby's website. The Metro+ stroller is not as easy to fold as portrayed. It is not a one-handed fold because you still need a second hand to first turn the front wheels into the proper position for the stroller to fold completely, and then to push the parts of the stroller together so they latch. In addition to this problem, the stroller I received had a manufacturing defect in the frame that prevented me from securely attaching the car seat adapter that I purchased with the stroller. When I tried to return the defective stroller, I learned just how outrageously terrible Ergobaby's customer service is. First, Ergobaby sent me a single UPS label to return the stroller, but inexplicably refused to send me labels to return the car seat adapter and stroller bag that I had purchased along with the stroller. When I asked for two more labels so each of the three items could be shipped back in the three separate boxes they came in, Ergobaby's customer service representative told me that Ergobaby's policy is for the customer to pay for all returns, even if the customer is returning a defective product. The customer service rep indicated she was doing me a favor by issuing me even one return label. She then told me to either (1) use the same label on all three boxes, which UPS prohibits, or (2) go out and find a giant box at my own expense so that I could put all three items in one box since there was no way she was going to send me return labels for all of the items I needed to return. To make matters worse, once Ergobaby received the items I was returning, it took a whopping 31 days before refunding my money. And it processed my refund only after I sent numerous emails prodding them to do it. I could never get through to a live person by calling Ergobaby's customer service line, so all I could do was send emails and wait for a response. If you decide to purchase the Metro+ stroller despite the two-handed fold, I hope that you do not receive a defective product and do not have to deal with Ergobaby's maddening customer service like I had to.