Reviews

Review Details

• Review fromBeverly B

  Date: 08/01/2025

  1 star
  This company is not BBB credited. Its the worst company to deal with , it should be put out of business.

• Review fromWendy R

  Date: 07/29/2025

  1 star
  Delays happen, I get it. But the communication at **** (***) is horrible. I was told in the morning of my departure that bus would be more than 2 hours late departing. Did I want a refund or reschedule on different bus? On website I found another bus leaving 35 minutes later than my original. Great, I rescheduled. And then sat in 108 degree heat (*******) for 40 minutes only to find out THAT bus didnt exist. Meanwhile, I spent $40 on rideshares to get to and from bus stop. When it works, FLIX is a bare bones ride. But when things go wrong, youre on your own. Impossible to get accurate information or to get anyone on the phone.

  FlixBus Inc

  Date: 07/31/2025

  Hello, *****: Please allow us to apologize for any inconvenience or frustrations caused regarding delays on your recent FlixBus experience. Delays are often due to circumstances beyond the bus operator's control such as traffic congestion, accidents, road construction projects and weather. Rest assured, our ************ operating Flix trips strive for safe, on-time performance at all times. We deeply regret that your rebooking resulted in joining another severely delayed ride. In such cases, you can always rebook again (for free) to an alternate trip to your destination or, as you did in this case, withdraw from the trip and claim a voucher refund. 

  We remain very sorry for the less-than-stellar experience. And, we do look forward to an opportunity to restore your trust in our ************' reliability on a future FlixBus journey. 

  Warmest Regards,

  ****** *. | Sr. ******** Customer Service | ********************, Inc.

• Review fromCarmen S

  Date: 07/24/2025

  1 star
  Do not book trips/transportion with this Business. I booked with this business for a round-trip ticket from *********** ** to *********** and from ********** ** to *********** CA for approximately $75.00 roundtrip. After a cruise to ******** ******. I am unable to make the trip, due to an injury and this business wants to give me a voucher instead of refunding my money back into my bank account My name is not ***** *******. This is inflation. They didn't ask me to pay with a voucher! Why would they refund with one? I will not be using this business again ?? I will take ***** instead.I c

  FlixBus Inc

  Date: 07/26/2025

  Hello, ******: Thank you very much for sharing your feedback regarding your recent FlixBus booking experience. We're very sorry that your experience fell short of your expectations. During the booking process, all customers agree to our ****************** of Purchase which state that all tickets are generally non-refundable (unless the ride is canceled by FlixBus) and, if the customer voluntarily withdraws from any trip, the fare (less any applicable cancelation fees) will be returned in the form of a voucher. Our specific Cancellation Policy can be found here: *******************************************************************************************************, it is important to understand that we allow cancellations for tickets up to just 15 (fifteen) minutes prior to the scheduled departure time of the trip. Cancellation fees are calculated based on how far ahead of the departure time the cancellation is completed. This offers customers flexibility for last-minute changes in plans that may arise. Although your voucher cannot be redeemed for cash, vouchers can be used towards future FlixBus travel for a period of 12 (twelve) months from the date of issue and can be used over multiple bookings until the value is exhausted. We're sorry that this trip didn't work out. However, we do look forward to an opportunity to welcome you onboard our ************* green buses very soon.Warmest Regards,****** *****. Manager, **************** **************************

• Review fromMatilde P

  Date: 07/11/2025

  1 star
  I purchased a ticket with FlixBus and was provided with a specific pick-up location. On the day of travel, I arrived at that location on time, only to find no one else there. After checking the FlixBus website, I discovered that the pick-up location had been changed to another stop approximately 30 minutes ******* no point did I receive any communication from FlixBus about this changeno email, no text message, nothing. Due to the last-minute discovery, I had to spend $30 on an **** to make it to the new location and avoid missing the bus. I had almost no time, and the situation caused significant stress.This failure to notify passengers of a critical change is unacceptable and reflects poorly on FlixBus customer service. A simple message would have allowed me to plan accordingly and avoid the unexpected expense.

  FlixBus Inc

  Date: 07/13/2025

  Hello, Matlilde: Thank you for reaching out, and we apologize for any inconvenience caused. Due to the Calgary Stampede which was in town during the dates of your travel, there was severe traffic congestion reported by our Bus Partner operating your trip. To ensure on-time performance, customers were rebooked to the next closest departure location and new tickets were sent out via email on July 6th, several days ahead of your journey. We do apologize if you did not receive this communication. We do our best to ensure such events are communicated in a timely and efficient manner and we apologize if this was not the case in this specific journey. We trust that all other aspects of your trip were satisfactory. Thank you for the feedback and we look forward to welcoming you onboard again soon. ****** *. | Sr. ******** Customer Service | **************************

• Review fromCiara F

  Date: 07/11/2025

  1 star
  This company is horrible, they sold ticket to an underage minor attempting to go across state lines. As we canceled it they only gave us 70% of what was paid for the ticket. Then put the rest on a voucher which no one would use. Its already horrible you can barely understand anything they are saying and I politely asked to speak with someone who speak fluent English and they just transferred me to the next person I couldnt understand. I think the *** should look into this company transporting minors across state lines

  FlixBus Inc

  Date: 07/13/2025

  Hello, ****: Thank you very much for reaching out and we apologize for any inconvenience caused. Our system does restrict children under 16 from traveling unaccompanied- if they attempt to.bpok a child ticket without an adult. However, if the booking is entered as an adult ticket, there are no restrictions as we do not collect nor verify ages during the booking process. However, had an unaccompanied minor attempted to board a bus without an adult, drivers are instructed to not allow this and the child would likely be refused. If no parent or guardian could be reached, the drivers are instructed to call the ********* regards to the ticket, as per our Terms and Conditions of Purchase, unless a ride is being canceled by FlixBus, the fare paid (less applicable cancelation fees) is returned in the form of a voucher which can be used for future FlixBus travel for 12 (twelve) months from the date issued anywhere in our growing, International bus/train network. The voucher cannot be sold, but can be gifted to ***************** We're sorry for any frustrations or misunderstandings caused. We do hope to welcome you onboard for a future FlixBus/Greyhound journey very soon.Warmest Regards,****** *. | Sr. ******** Customer Service | ********************, ****

• Review fromLatoya R

  Date: 06/30/2025

  1 star
  Travel from ******* to ********************, missed my bus that had my luggage on it going to ************* , they put me on another bus going to des ***** ****, which I an my luggage got separated. They telling me my luggage will arrive at my final destination, which is ********, I get to ******** they don't have my luggage, I call I put in over 10 claims forms , an still no response , a couple days later I receive a email stating wait 14 days , I been in nyc for 2weeks without my belongings an personal items , I'm devastating depressed an stressed out an know one has contact me about anything , I also have my medication in my luggage. I will never travel with this company ever an tell my family an friends no to support flixbus , you have no way to get in contact with anyone about anything file out a form so disgusted

• Review fromFelicia F

  Date: 06/18/2025

  1 star
  Can't recommend AGAINST using this service enough. I arrived early at the boarding spot provided by the company and was informed 10 minutes before my bus' arrival it was running over 30 minites behind. After over an hour of waiting (again, AT THE ADDRESS PROVIDED BY THE COMPANY) the bus finally arrived... at a completely different location, leaving me stranded halfway across the country. I've called customer service multiple times and attempted to utilize the chat feature to no avail. An absolute scam of a company run with stunning incompetency. Save your money and travel elsewhere!

  FlixBus Inc

  Date: 07/09/2025

  Hello, *******:
  
  Thank you very much for reaching out to us via the Better Business Bureau regarding your recent FlixBus experience. Customer feedback is critical to our operation as it allows us to constantly evaluate our Bus Operators' product, service and operations. We truly apologize that your recent experience fell short of your expectations.
  
  After reviewing your case, it was unfortunate to read that you missed your FlixBus. Our records due reflect that there was a delay on this ride and it was properly communicated to you via SMS and email. However, after carefully checking, it appears that the driver arrived at a location just down the street from the correct departure point on your ticket. The bus was present at the station from 12:45pm - 12:50pm with a scheduled departure time of 12:10pm.  We deeply apologize for any inconvenience or frustrations caused.  Our Operations team is addressing this matter with our Bus Partner that operated the trip to ensure the drivers are properly informed of the departure location to prevent this from happening again. 
  
  As it pertains to your request for a full refund, as our records show that you paid through a 3rd party ticket seller (Wanderu), we are unable to refund you via your original method of payment. However, as a gesture of goodwill, please accept a voucher valid for your entire fare (sent via email) which you can apply to your next FlixBus/Greyhound journey, valid anywhere in our growing, International bus/train network.

  
  In closing, we're confident that your experience was the extreme exception and not the standard. We look forward to an opportunity to restore your trust in our ************* service and turn this 'ow' into a 'WOW' on your next journey.
  
  Warmest Regards,
  
  ****** *.
  Sr. Manager, Customer Service
  FlixBus, Inc.

• Review fromJoy M

  Date: 06/17/2025

  1 star
  I had the misfortune of being a Flixbus passenger twice in ********. On my first ride departing that station early Saturday morning, the Russian male bus driver compared me to ***********************. He referred to a black male passenger who I had conversed with as the n word. In addition, he claimed that if I arrived in *******, that he could guarantee that I would be *** trafficked underground. Fearing for my safety and experiencing chest pain, I disembarked from the bus at the next stop and summoned an ambulance.After being treated in an **, I decided to reserve another bus ticket with this company because they offered non-stop service back to ************* in ****** from ********. However, another male bus driver tried to play gatekeeper and prevent me from boarding. He had transported me from ************* to ******** on Fri night. I explained that I had experienced a medical emergency that was cardiac in nature. Instead of expressing concern or sympathy, he heaped judgment at me. He referred to me as a ******, w**** and prostitute. I am a grad student in public health and have never worked as a *** worker.This sexual harassment persisted for the next three and a half hours. At the ******************** stop which was two and a half hours later, he started discussing a video of me that was pornographic in nature. I have been the victim of cyber hacking and revenge ****. He claimed that I looked **** which I found offensive because the video was taken without my ********** the main **************, he told another male employee that I was a ******. Then, he started discussing the video. He was laughing about it with this employee. A police report was filed in ***********, ** with the Mass State Patrol.The offensive behavior of their drivers contributed to two medical emergencies. My second ** visit in *********** indicated that I suffered from a heart attack. I was prevented from continuing my trips due to this threatening behavior. I want a refund.

  FlixBus Inc

  Date: 06/18/2025

  Hello, Ms. ****** Thank you very much for sharing your feedback regarding your recent FlixBus experiences. Customer feedback is extremely important to us, as it allows us to constantly evaluate our ************* product, service and operations and make necessary changes. It was unfortunate to learn of your experiences, as you have explained them here.After carefully checking our systems, we have been unable to locate any customers matching your name, email address or other information within your complaint. We have also checked for any communication from the same via our **************** channels and we have not found any matches. Therefore, to allow us to properly identify the trips in which you traveled as well as our ************* drivers that operated them, we will require additional information such as your booking number and/or the email address associated with your ticket purchase. We invite you to visit us at ******************************* to submit feedback so we can properly identify the rides/drivers, conduct our investigation and respond to you just as quickly as possible. We look forward to an opportunity to address your concerns. In closing, we're confident that your experience was the extreme exception and not the standard. We hope you'll provide us an opportunity to restore your trust in our ************* services on a future FlixBus journey.Warmest Regards, ****** *. | Sr. ******** **************** | **************************

• Review fromOmobola O

  Date: 06/10/2025

  1 star
  I mistakenly booked ***** a.m. Tuesday instead of Wednesday.There was no reminder, no checks and balances and I called and was told my $82 is wasted.The attitude from 2 agents is what really got me surprised! They claim there is no point of escalation, no manager, no supervisor, no ombudsman. Are these guys regulated? I will not be riding their busses again! I will also look to see who is their regulator. Companies should not feel there is no monitoring and anything goes. Especially an **************** coming to ****** to provide terrible services to Canadians.

  FlixBus Inc

  Date: 06/11/2025

  Hello, Bola:Thank you very much for taking the time to share your feedback regarding your recent FlixBus booking experience. Customer feedback is important to us as it allows us to constantly evaluate our product, service and operations and make necessary changes. It was unfortunate to read that your booking experience fell short of your expectations. After reviewing your complaint, it appears that you booked your ticket for the wrong date. As with other forms of transportation and even events/concerts, etc., it is the responsibility of the consumer to ensure that during and after the booking process the intended origin, destination, time and date meet their needs. We offer the opportunity to review these three (3) times during the booking process prior to entering payment information on our app/website. Additionally, once the booking is confirmed, a PDF ticket is sent via email as a fourth opportunity to review. If a mistake is discovered within 60 (sixty) minutes of booking, cancelation fees are waived and the change can be made via the "Manage My Booking" feature on our app or website. Thereafter, cancelations/change fees apply, but the booking can still be changed up to just 15 (fifteen) minutes prior to the scheduled departure. Our records show that the Tuesday trip operated exactly as scheduled and we're sorry that you missed the trip you ********* a courtesy and gesture of goodwill, we have refunded your fare for Tuesday's missed trip (less cancelation fees) in the form of a voucher, which has been sent to your email address on file.We're very sorry that this trip didn't work out. However, we do hope for an opportunity to restore your trust in our ************* services on a future FlixBus journey. Warmest Regards, ****** *. | Sr. ******** Customer Service | **************************

• Review fromTorrian H

  Date: 06/08/2025

  1 star
  Flixbus is a rip off!!!! I was delayed my ride services by 2 mins and I called to reschedule my ticket or cancel my ticket for a work trip. The reschedule cost $200 plus dollars to change the time from 12A.M to 5A.M ,so the total would've been $435 (a flight price ) for a Sunday, midnight ride . Then I asked for a refund , they took $172 and refunded me a voucher per their policy ?? So they basically just robbed me for my funds !!!!! I wouldn't recommend this service . It's literally highway robbery !!!! I Will ***** use this service again !!!!

  FlixBus Inc

  Date: 06/10/2025

  Hello, *******: Thank you for reaching out and we apologize for any inconvenience or frustrations caused when you voluntarily canceled your ticket from ******* to ************ on the day of departure. As per our ****************** of Purchase, which contains our cancelation policy, voluntarily cancelations within the day of travel will incur a 75% cancelation fee and the remainder of the fare is returned as a voucher that can be used for future FlixBus/Greyhound travel for 12 months anywhere in our growing, International bus/train network. For your reference, our full cancelation policy can be found here:****************************************************************************************** We're very sorry that this trip didn't work out. However, we do hope for an opportunity to restore your trust in our ************* services on a future FlixBus/Greyhound journey.****** *****. Manager, **************** **************************