ComplaintsforLucky Auto Body Shop
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Feb 24, 2023 car was towed to CARSTAR LUCKY BODY SHOP Feb 25 tear down authorization form signed March 7 estimate provided March 9 discounted estimate provided March 28 credit card authorization form signed for $3,400 for body shop and paid another $2,000 via Zelle directly to *********************** April 14 - initial completion date given (by ***********************)May 2 - second completion date given (by ***********************)May 15 - third completion date given (by ***********************)May 26 - fourth completion date given (by ***************) Followed up via email on 06/02/23 to request progress pictures and completion date as I have had no contact from anyone at the body shop, no updates, no communication, and I have reason to believe my vehicle has been stolen by them.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.