Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my latest correspondence:Im writing to express how truly disappointed I am. I do still have the same insurance plan. When I originally scheduled my appointment at the end of April 2025, I looked up United Healthcare and ******** on your site, and it clearly stated that it was accepted. Ive just checked again and noticed that the verbiage has since changed regarding accepted insurance which only adds to my concern.This situation reflects a serious lack of transparency. When I submitted my insurance information in April, someone should have reviewed it and contacted me if there was any issue. Instead, Ive been allowed to attend several appointments under the assumption that my insurance would be accepted, only to receive three bills at the end of July 2025.This is unacceptable, and I will be filing a complaint with the Better Business Bureau. I cant imagine Im the first patient this has happened to, and frankly, Midi should be ashamed. You have a responsibility to your patients to be clear and proactive about billing and insurance coverage. Midi must do better.

  Business Response

  Date: 07/22/2025

  Hi,
  

  Thank you for taking the time to share your concerns. Were genuinely sorry for the frustration and confusion this situation has caused, and we understand how upsetting it must feel to receive unexpected bills.

  After reviewing your account in detail, we want to provide some additional context. When you initially scheduled an appointment with Midi in October 2024, our system shows that you were informed via both text and email that we did not accept your insurance and that your visit would be billed as self-pay. Your account was updated accordingly to reflect that you would not be using insurance for future visits. While you later canceled that initial appointment and rebooked in May, your self-pay status remained in place, which is why no further automated communication was sent regarding insurance coverage.
  That said, we absolutely understand how this could have been confusing. In recognition of this, **** applied a 20% discount to your entire account balance as a good faith gesture.

  Because prior communication had clearly indicated that your insurance was not in-network and your account was marked accordingly, the remaining balance is still your responsibility. However, we hope this explanation and the adjustment weve applied demonstrate our commitment to transparency and fairness.

  Were grateful for your feedback and are always working to improve how we communicate with our patients.

  Warm regards,
  Midi Health

  Customer Answer

  Date: 07/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a VERY brief appointment online less than ten minutes. The question I had was about hormones and ***********. We immediately determined this was not a fit and ended the call. My insurance paid them $102.00 they charged $250.00 and are balance billing me non stop. This was not an appropriate fit, we determined that very quickly into the call. I have my GYN that handles my hormone therapy.

  Business Response

  Date: 07/17/2025

  Hi, 

  Thank you for taking the time to share your feedback. Were sorry to hear that your visit with us didnt meet your expectations, and we understand how disappointing that can be when care doesnt feel like the right fit.

  Weve reviewed your account and clinical notes, which reflect that a full appointment took place and lasted approximately 21 minutes. We understand the conversation may have moved quickly toward determining that our services werent the best fit for your needs, but time was still spent reviewing your history, discussing your goals, and evaluating options with one of our licensed clinicians.

  All of our appointments including initial consultations are billable visits, and we do not advertise complimentary first visits or promotions. This is outlined on our website and in the onboarding process when a patient creates a profile and either adds insurance details or chooses to be seen as a self-pay patient.

  We truly appreciate your feedback, and were always working to make our communication as clear and supportive as possible. If you have any further questions or if theres anything we can clarify, our team is here to help.

  Thank you, 
  
  Midi Health

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought assistance to receive *** from MIDI. I learned that MIDI also provides assistance with weight loss medications. After consulting with MIDI NP I decided to give compounded Wegovy a try. I selected my own local compounding pharmacy to dispense. After a few months of using this drug I requested a refill be sent to my local pharmacy. I was told the only way I could get this drug was to use the MIDI approved pharmacy as it was a new policy. This resulted in increased cost (greater than $125). I felt I had no choice as I was afraid to interrupt and stop taking. When the medication arrived it was red in color (previous Rx was clear) and instructions to inject 150 syringe units as opposed to the 37.5 units with my previous prescription. When I attempted to ask questions I was instructed to book another appointment for which I would be charged. I inquired with the dispensing pharmacy and was told this is the same drug, just different formula and it was ok to take. My attempts to make a complaint about what seems to be a bait and switch have gone unanswered. No one returns calls or emails, even to say they disagree. I have since gone to my primary care doctor for assistance. I will never use MIDI again. I am disputing the $150 charge for appointment where I should have been informed of new policy before continuing. For fear of late fees or ding to my credit I will likely just pay the fee. Its not the money, its the shady business.

  Business Response

  Date: 07/17/2025

  Hi,

  Thank you for sharing your experience were truly sorry to hear how frustrating this situation has been for you. Thats never the experience we want any of our patients to have, and we appreciate you bringing it to our attention.

  Weve reviewed your account and can see that youve been in touch with our billing team regarding your concerns. As of July 11th, your account balance was fully resolved and brought to $0. No payment is owed, and nothing remains outstanding.

  We understand how confusing and concerning it can be when there are changes to pharmacy policies, medication appearance, or dosage instructions especially when thats paired with difficulty getting timely support. Were actively working to improve communication around medication changes and to ensure patients feel informed and supported every step of the way.

  We sincerely regret that your experience with us fell short, and were grateful you took the time to share your feedback. If theres anything further we can do to support you, please dont hesitate to reach out.

  Thank you, 
  
  Midi Health

• Initial Complaint

  Date:06/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 20minute appointment with a nurse practitioner and was charged $250 and did not receive any advice or prescriptions. I think I should not have to pay for this poor service.

  Business Response

  Date: 06/23/2025

  Hi, 
  
  Thank you for reaching out and sharing your experience. We're truly sorry to hear that your appointment did not meet your expectations — that’s never the experience we want for our patients.

  We’ve reviewed your account and, at this time, we do not see any prior messages or correspondence indicating concerns about the visit or the care you received. We’d sincerely appreciate the opportunity to better understand what didn’t feel supportive or helpful during your appointment, so we can learn from your feedback and address it appropriately. If you’re open to sharing more details, we’d welcome that.

  That said, based on our records, we do see that you completed a scheduled visit with one of our clinicians in April, followed by a separate outreach in May where you discussed additional treatment options. In response, the clinician provided several alternatives, and we sent your selected treatment to the pharmacy per your request.

  Because a full visit and follow-up support were provided, and we do not advertise or offer complimentary first-time visits, we’re not able to waive the fee associated with this appointment. However, we deeply value your feedback and would be glad to speak with you directly if you’d like to further discuss your concerns.

  Thank you again for bringing this to our attention.

  Midi Health

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appt with ****** and initially paid $250 cash, that was fine. I agreed to it. We completed our visit, however, ****** consulted with other doctor's regarding the treatment that was discussed, and called my phone to go over a concern, instead of just asking for a call back she asked me to schedule a video visit since she was unable to reach me. My regular follow up was not due for about a month after treatment started, however, she had unfinished concerns from our visit, which was to contact my heart doctor to make sure it's safe to follow the treatment suggested, Anyhow, this message which could have been delivered by phone, went to video per her preferred method of contact, but was not a follow up visit and should not be charged at all. Midi credit $75 from the original amount charged but I dont agree I should be charged at all. I am seeking 100% credit to my account.

  Business Response

  Date: 06/17/2025

  Hi,
  Thank you for reaching out and giving us the opportunity to make this right. We truly appreciate your patience, and were sorry for the frustration this experience has caused.

  After carefully reviewing your account, I agree that the video visit in question which stemmed from follow-up concerns from your initial appointment should not have been billed as a separate follow-up visit. Weve removed the remaining balance associated with that charge, and your account is now fully resolved with a balance of $0.

  We sincerely apologize for the confusion and for any inconvenience this caused. This is not the experience we want for any of our patients, and weve already provided coaching to the team involved to help ensure this doesnt happen again.

  If theres anything more we can do to support you, please dont hesitate to reach out. Were grateful for the opportunity to continue caring for you.

  Warm regards,
  
  Mid Health

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:05/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have already opened one complaint which was not resolved. The company did contact me after my first BBB complaint, but subsequent attempts to contact them (2 phone calls and one email) have not resulted in any contact from them. I am trying to recoup a refund of $225 after my health insurance company paid them for services rendered for one consultation with one of their providers. I paid out of pocket for the service, then submitted a claim to my insurance company. The insurance company paid out the claim to Midi, but has failed to reimburse me my out of pocket cost minus my insurance copay, which would amount to $225. I am trying to secure that refund but the company does not return my calls or emails. They said the insurance company did not reimburse them, which is not true.

  Business Response

  Date: 06/04/2025

  Hi, 
  
  Thank you again for taking the time to share your concerns. We sincerely apologize for the frustration and delays youve experienced, and we truly appreciate your continued patience as we worked through the resolution.

  Following a thorough review by our Revenue Cycle Manager, we were able to confirm that your insurance provider, finalized a payment of $105.42 toward your visit.
  
  Unfortunately, due to missing details on the original payment from your insurance, the funds were initially held in an unpostable status in our system and not automatically applied to your account. This caused a delay in recognizing the insurance payment and initiating your refund.
  
  Weve now successfully located and applied the insurance payment to your visit, and your original $250 out-of-pocket payment has been reclassified within our system. As a result, you will be refunded $105.42, which reflects your overpayment after your insurance contribution and required patient responsibility.
  
  We are currently working with our system partners to finalize the processing of this adjustment, and weve been advised it may take up to 5 business days to complete. As soon as that is finalized, your refund will be issued.
  
  We completely understand how frustrating this process has been, and were grateful for your persistence and understanding as we worked to sort out the payment records. If you have any additional questions or if we can support you further, please dont hesitate to reach out to our billing team directly were happy to assist.
  
  Warm regards,
  Midi Health

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an advertisement on social media regarding Midi Health and menopause care. They advertised a free consultation and that they take my **************** I supplied my insurance information and set up an appt. Had the appt with a nurse practitioner and received some prescriptions to try sent over to my pharmacy. Not long after the visit I get an email notice saying my insurance is not covered and that if I wanted to continue to see the provider that I would have to self pay out of pocket. I contacted my insurance right away and we attempted to get information from midi to get it covered. No one would ever call my insurance back or myself. We tried for almost 2 hours. I tried contacting and leaving messages in the app as well and I would get app responses saying I got an email that I never got. I found a number on 4/23/25 and was able to get a live person after I was sent an email Notice for a $250 bill for the free consultation. I filed a verbal complaint via telephone to a service *** on 4/23/25 and was told someone would call me the next day but I never received a call. I was told I would not have to pay. Yesterday I received a paper bill for $250. I tied to call again today and was sent to a voicemail that doesnt take messages.

  Business Response

  Date: 06/02/2025

  Hi there,
  
  Thank you for bringing your concerns to our attention.
  
  We sincerely apologize for the delay in our initial response and for any confusion or frustration this experience may have caused.
  
  At Midi Health, we strive to provide clear communication and seamless care, and we regret that we did not notify you in advance that your insurance was considered out-of-network for your visit. I do apologize for the length of time it took us to respond to you. Once we became aware of this error, our team fully waived the $250 charge in recognition of that oversight. We have confirmed that your account has been zeroed out and that you do not owe anything for your appointment.

  To clarify, while we do advertise accessible and affordable menopause care, we do not offer complimentary first-time visits or advertise such offers. We also always aim to be transparent about insurance coverage and costs prior to a patients visit, and we are actively working to improve our response times and insurance verification processes based on your feedback.

  We appreciate your patience while we worked through this matter and are glad we were able to resolve your concern. If you have any further questions or need support in the future, please dont hesitate to reach out to our Patient Experience team directly.

  Sincerely,

  Midi Health

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:05/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an online visit with this provider, MIDI health, on November 1st, 2024. I paid out of pocket $250 and submitted a claim to my insurance. Insurance (********************************) says that they are a participating provider. I have contacted the company numerous times either by calling (usually no answer or no call returns), or by sending messages. I have tried giving them my insurance information but am unable to. Basically I am seeking a refund of $225 ($250 minus $25 copay). I have attached a screenshot from my insurance account online.

  Business Response

  Date: 05/05/2025

  Hi,

  Thank you for reaching out, and Im truly sorry for the frustration and delays youve experienced. I completely understand how discouraging it can be to feel unheard especially when you're trying to resolve a billing issue.

  Ive reviewed your case and saw that you initially reached out on March 11 with concerns about this being charged as a self pay. At the time, we responded to let you know that we didn't have your insurance information on file, which meant we werent able to bill your insurance directly. It looks like we didnt receive a follow-up, so the claim remained as self-pay.

  That said, we absolutely want to help get this resolved for you. Once we receive your insurance details, we can reprocess the claim on your behalf. I've included the steps below for securely uploading your insurance information to our portal. And if you prefer, youre always welcome to call us at ************ a member of our team would be happy to walk you through the process personally.

  Again, Im really sorry for the inconvenience, and we appreciate your patience. Were here and ready to assist as soon as we have what we need to move forward.
  
  Details for uploading your insurance card: 
  1. Access the Midi scheduler via the following link: *****************************************************;(Please note, you will receive a one time passcode when signing into this site).
  2. Click Account from the left hand navigation menu.
  3. Select Insurance details.
  4. Select your insurance from the list provided and then click Next.
  5. Youll now be able to enter your member number, group number, and upload an image of the front and back of your insurance card.
  6. Select Done to complete.
   *Note: Only the following file types are accepted: JPG, JPEG, PNG, GIF, HEIC.

  Warm regards,
  MIDI Health

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23277922
  
  I am rejecting this response because:

  I have tried this approach before and my insurance is not one of the ones listed. I have ******************** Blue Shield, so the online system will not let me enter this information. Yet my insurance says you are part of their network, based on the claim I filed myself. Please tell me how to resolve this. Phone calls and emails to the company do not get me anywhere.

  Sincerely,
  
  Fareen Pourhamidi

  Business Response

  Date: 05/05/2025

  Hi,

  Thank you so much for your quick response. Im truly sorry this has been such a frustrating experience we understand how important it is to get this resolved smoothly, and we appreciate your persistence in following up.

  It sounds like there may have been some difficulty navigating the insurance upload process. We hadnt realized you were still encountering issues, as we didnt receive any follow-up after we initially shared the upload instructions.

  To help move things forward, we attempted to reach you by phone earlier today. We completely understand that mid-day calls arent always convenient, so weve also opened a dedicated support ticket for you to work directly with one of our billing specialists. Theyll be happy to schedule a call or offer a secure alternative method to collect your insurance details whatever works best for you.

  Please reply to that ticket at your earliest convenience with your availability, and well be ready to assist at a time that works best for you.

  Thank you again for your patience, and we look forward to resolving this with you.

  Warm regards,
  Midi Health

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment in February. I kept checking if there was a bill due as I hadn't hit my deductible at the time. After not getting a bill before my 2nd appointment in April I assumed it was fully covered. I received a bill on my 2nd visit for over $200. Part was for an initial 1st visit and part was for a depression check ***** insurance covered a part of it but had I known they wouldn't cover all of my bill I would have never made a 2nd appointment. They got rid of the depression screening which is great because she never did one. But I am going to fight this.I should have received the initial bill before my 2nd appointment.

  Business Response

  Date: 04/15/2025

  Hi,

  Thank you for reaching out and sharing your experience. I'm really sorry for the frustration this situation has caused we understand how unexpected bills can be stressful, especially when things arent communicated as clearly or quickly as they should be.

  Ive looked into your case alongside our ******************* After your visit on February 20, 2025, your clinician completed the visit documentation, and our team submitted the claim to your insurance carrier. Insurance companies typically take 30 to 45 days to receive, review, and process claims. Once your claim is finalized, both you and our office receive a breakdown you get an Explanation of Benefits (EOB), and we receive an Explanation of Payment (EOP) which lets us know what your insurance covered and what, if anything, youre responsible for.

  Unfortunately, the timing of this process means that bills are often finalized after a follow-up visit has already taken place. I completely understand how this could have impacted your decision to schedule a second appointment.
  Youre absolutely welcome to contact your insurance carrier to confirm the timeline of when the claim from 2/20/2025 was submitted and processed that may help provide some additional clarity.

  We also appreciate your feedback regarding the depression screening and are glad we were able to address that part of the billing.

  Please know were here to help however we can if you have any questions or would like to discuss this further, dont hesitate to reach out.

  Warmly,
  MIDI Health

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/24/25 I had a scheduled telehealth visit with MIdi Health. If you are a women who is overweight or menopausal they will be all up in your algorithm waiting for you to CLICK. Youll likely click because they tell you they accept your insurance. THAT IS MOST OF THE TIME A LIE. Youll be able to get a quick appointment mine was 2 days later. They act like theyre communicating completely by text to tell you everything but beware right before your appointment you will receive an email (that you dont look for because youve been communicating via text) stating your insurance is actually NOT ACCEPTED. Because I didnt know I attended the telehealth with a supposed NP. However the ***** conveniently didnt work so I have NO IDEA if I was actually speaking to an NP or just some random chick taking health notes because thats all it was was a bunch of stupid questions I had already answered. Then I got a bill for $250. HEALTH SCAMS ARE REAL, they pray on women in desperate times. This company seemed legit on the surface but the way they handled notifiying me they didnt actually accept my insurance was scamming. The fact there was no NP to be seen and I likely was on the phone with a receptionist (who kept apologizing nervously about the camera not working but it just had been working before) THERE IS NO WAY I should receive a $250 bill for their lies and scam.

  Business Response

  Date: 04/04/2025

  Hi,
  
  Thank you for taking the time to share your experience. I want to sincerely apologize for the frustration and disappointment you feltit is absolutely not the experience we want for any of our patients. Your concerns are very important to us, and I truly appreciate the opportunity to address them.
  
  First and foremost, I want to assure you that every patient seen at Midi Health is cared for by a licensed clinician. I completely understand how the technical difficulties during your visit may have made this feel uncertain, and I regret that we didnt do more in the moment to reassure you. We will be following up internally to ensure that any technical issues are better handled in the future so that patients feel fully supported throughout their appointments.
  
  Additionally, I understand your frustration regarding the timing of the insurance communication. We recognize that receiving this information via email so close to your appointment may not have given you a clear opportunity to make an informed decision beforehand. This is something we are actively working on improving to ensure that all patients have full transparency regarding their coverage earlier in the process.
  
  Given the circumstances, we have removed the balance from your accountyou do not owe anything further. Again, I deeply regret the experience you had, and we truly appreciate your feedback as we continue to improve. If there is anything else we can do to support you, please dont hesitate to reach out.
  
  Wishing you the best,
  
  Midi Health