ComplaintsforJVC Factory Service Center

• Initial Complaint

  04/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Date of purchase 11/23/23, from ***. My TV was working then it stopped coming on. I called QVC and they said they only give 30 day warrant and to call the **** So I called on 4/1/24 and spoke to ******************************* an he wanted to do some trouble shooting and I'm 86 years old and I can not do that. So ****** said he was going to have a supervisor call me back. I waited and no supervisor called me back, So I called again and spoke to an **** supervisor. **** stated they he would give me a refund or an new TV. but he need some pictures. I told him by grandson will send the pictures. He started telling by grandson that he would send an technician out to fix it. I got back on the phone asked why he lied about replacement or refund. ticket number #******. I want my money back for this product. I want JVC to follow through on what they told me.

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  1-21-24 I have brought a Bluetooth speaker and the back where the power cord going broke and I been trying to do the 1 year warranty on it I have sent pictures and videos like they ask and its been over a week and nothings back when I send them something they could not use they repy right away saying they need more pictures. They told me give they a day to find out whats going out and its been a week so now Im filing a complaint with your guys.

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 2022 I purchased a new *** ROKU 58 inch tv with a 2 year warranty. On September 2023 the ** developed lines across the screen. I notified *** and they sent me this email I have tried week after week and they no longer respond to emails and their phone just has voicemail. I left messages on their website and no response. Please help, ***************** ********************* (***)Oct 30, 2023, 11:50 PDT Hi ***, Case # RMA- ****** Since all troubleshooting steps have been performed and the issue still persists, we will proceed with the warranty claim process. To get your claim started, please attach a copy of your proof of purchase (POP) / receipt as well as the following information: * Shipping address (Cannot be a P.O. box).* A copy of the proof of purchase/receipt (must include the name of the store/seller, date of purchase with year, brand name, or product description along with purchaser's name and shipping address in it).* A close-up photo of the manufacturer's label of the unit showing a clear view of the *** nameplate with the serial and the model number of the device.* Send us a Short Video clip and a few images of the Issue.* Do you have the Original box and the inserts that came with the **? Upon receipt of this documentation, you will receive an email notifying you of the next steps in the warranty claim process. We look forward to hearing from you soon. Thank you *********************

  Business response

  04/02/2024

  I will have the correct department reach out to you. 

• Initial Complaint

  11/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have bought a 58" JVC tv model # LTMAW804 on Novemebr 25, 2022. The tv began to get verticale lines in July. I have called JVC customer support over 10 times and sent numerous email of all the information they have requested. I have sent at least 20 pictures and a video and they keep asking for more pictures. My warranty is about to exipre now on November 25, 2023. I feel that they are just dragging through the mud and playing games till my warranty runs out. If there is anything you can do to help me get a replacement tv or just have this one fix with the facory warranty it came with. I have attached the email conversations, and the video of the tv. thank you

• Initial Complaint

  08/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a JVC/ROKU 58 inch TV in September 2022 from **** Club. In June 2023 I noticed horizontal lines appearing at the bottom of my screen. I placed a call into JVC technical support and went through a couple of drills to resolve but to no avail. The assigned me RMA ****** and said the technician would contact me within 14 days. I called back and was told another 14 days, then end of the week, then 48 hours, then by the end of the day. I have sent alll necessary information that they have asked for and at this point I dont know if j have any recourse other than a class action lawsuit. Id appreciate any help. The latest I got back from them is now within a week and I have asked to speak with a manager/supervisor.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We bought a 50 tv and it quit working within months. They did replace it. Unfortunately within a few months that one quit. They refuse to even reply to me now even though theres an open case

• Initial Complaint

  05/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid approx 50 dollars for a set of jvc Ha-fx41w earbuds. They stopped charging approx 2.5 months after buying them. This being my first JVC product I figured I'd keep the receipt for a reasonable amount of time to make sure nothing happened. After about 1.5 months I threw away the box and receipt even though I'd had a few issues with alien voice restarting the phone and repairing fixed it. Now it won't charge, so I figured Id give them the benefit of the doubt, and call in. I expected, and that was my first mistake some sort of care or support of their product. I did keep the receipt for about 1.5 months as stated as I had no experience with the brand. Now a month later they won't charge. These aren't beat up, they are taken care of. Of course I don't keep receipts for every purchase I've made in perpatuaty, so they essentially said ****** off. The women did tell me they used to be courteous with returns and would do one replacement. A set of headphones they likely pay 5 dollars for, and they can't be bothered. This is their defective product but like most companies now it's all about saving a ***** to loose a customer a stupid way to do business. Defective product and too bad so sad service. You have to keep that proof of purchase, the implication of course being that your trying to pull one over on them for what is likely a five dollar product for them. I didn't actually buy the product afterall, it magically appeared around my neck by chanting jvc three times in a mirror. What a joke, don't buy from these people their concern is getting there 30 bucks in profit and not worrying about return customers, they run company for whom customer satisfaction and quality are their last prioritiy, Never again.

  Business response

  05/12/2023

  These do have a 1 year warranty but its based on time of purchase.  We apologize that the process is inconvenient, we must ask you to go to dealer and obtain receipt so we can help under warranty.  

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In June 2022 I bought a ** manufactured by JVC. A few weeks later the ** became unusable and JVC was contacted about under warranty repairs or replacement. Since August 2022, I have contacted them on a weekly basis about the status of my case (when a repair tech would be able to come to my home to attempt to repair my **, if they would replace the **, or if they would refund the purchase) and have not been given a clear response. They continuously say to wait a few days/ weeks to receive an update via email and I have never received an email from them regarding and update. I have confirmed my email with them and regularly check my spam email to confirm non-receipt. They have repeatedly said that a tech needs to attempt to repair the ** before they will replace it, but they do not have a tech within 175 miles of my location. I do not believe they have true intentions to repair or replace my ** and are trying to wait out the end of my warranty (which luckily still has approximately 15 months remaining). They have been given all information regarding my purchase, the make and model of the **, and they have my name, address, email, and phone number. I simply wish to have my ** replaced or refunded. I do not wish to go over and above what I feel I am owed. And I want others to be made aware of **** shady customer ********************** practices.

  Business response

  04/12/2023

  This has been sent to correct department. You should be contacted shortly.

  Customer response

  04/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me The message states i will be contacted by the correct department shortly. I have recently received a refund so I do not actually expect a response.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/22/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered JVC ELITE Series *********** from Samsclub.com 04/18/2021. this TV came with 2 year factory warranty. In july of ****************************** picture covering 1/3 of the screen. I called JVC support told them about problems. they got me to reset TV. This didn't fix it. so **** said we will send you new TV or a check for purchase price $296.67 shipping and taxes included. they said they would e-mail me and let me know. the first e-mail was from *************************** 07/19/2022.They got me to send information and video about problem so I did. they sent more e-mails saying they had received information and would replace or refund my purchase. TV is still under warranty. they didn't replace or refund. so 08/15/2023 I called they claimed it was up dated to my case. nothing happened. So 02/02/2023 I called them acked if they are going to refund or replace TV like they said. Now they claim they did receive video. So I went back to ****** found video I had sent them sent it again. Now they say they got it and they are sending me new TV to my address in 7 to days.It didn't come.They said they were sending it *** gave me tracking number 1Z907AA60325471643 When I tracted it said lable had been created. I called JVC support they claimed label had been made at factory and they were waiting for TV to get to factory. *************************** sent me e-mail telling me be patient fsctory hasn't received yet.I've been patient trying to resolve this for 8 months.About 25 emails and phone calls. This Tv is still under warranty return authorization # ******. they have record of all emails and cals about this. please help make them back there warranty.

• Initial Complaint

  03/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  Extremely disappointed in the customer ********************** related to claim ******. Its been over 2 weeks since I contacted them to report that my 10 month old TVs screen broke and they are giving me the complete run around. I have given all required information to get my replacement tv and they are continuing to ask for information that has already been provided. I already spent hundreds of dollars on a television that broke within ONE YEAR. Its ridiculous to fight with the manufacturer to enforce their own warranty. Would never recommend this tv brand to anyone. Wish I could get my money back, but since they do not give refunds and only issue replacements, I need to wait till they stop dragging me along to get me a new TV to replace their broken product.

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