Complaints
Customer Complaints Summary
- 113 total complaints in the last 3 years.
- 38 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My complaint is the same as many other customers have mentioned. I placed an order nearly two weeks ago and have yet to receive any updates, including tracking information. Every time I reach out, I only receive a generic response stating that youre working hard to get orders out, without any actual details about my specific ******** this point, I would appreciate a clear and direct updatewhere is my order and when will it ship? A lack of transparency and communication is not acceptable for paying customers, especially when delays go beyond the expected timeframe.Please respond with a specific update regarding my order status and tracking information.
Business Response
Date: 07/21/2025
The order was refunded in full per your request.Initial Complaint
Date:07/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for 3 t-shirt on 6/17. They arrived today and 2 are a completely different color than what was pictured. I contacted the company and they advised the color differs for tie die, which is not noted on their website. They wont allow me to return them for free even though the falsely advertised the coloring. They also tried to encourage me to take a store credit or my refund would be reduced further. I would like a free return label to send all 3 shirts back.Business Response
Date: 07/21/2025
We refunded the original shipping and return label fee so the entire amount paid was refunded on this occasionCustomer Answer
Date: 07/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 5 t shirts from the Love and Faith company. The shirts were said to take 3 to 5 business days to arrive. My order was placed on June 21st. As of July 13, 15 days after purchase, I have no product. Although, the money was taken on the day of the order. I have emailed the company and gotten no response. I have received nothing from the company, product or communication.Business Response
Date: 07/15/2025
Based off the website in your complaint *****************, your order was placed not placed with us. Our website is *****************************. We have been experiencing companies impersonating our brand. Please contact your bank for assistance with the charge. You did not order from our company.Initial Complaint
Date:07/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered t shirts on June 13 !!! I have sent messages several times and still nothing !!! I paid $71.77 !!!Business Response
Date: 07/14/2025
The order was delivered on 7/9/25 per tracking here: *****************************************************************************************************************************************Initial Complaint
Date:06/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered on June 15th. The company states that the orders ship within 5-7 days. Waited for 2 weeks and no shipment email. Contacted them and they said they are moving to a different fulfillment center and had many sales, so they are behind. I waited another 5 days and still no shipment so I asked to cancel my order and get a refund. They told me again that they are moving and are extra busy with all of the orders that they had received. I asked again for a refund and to cancel the order. I received another email that they are checking with the warehouse. Another day has passed and I still have no shipment date and I want my money back. I feel like this is sketchy . Very disappointing.Business Response
Date: 07/01/2025
The order has been canceled and refundedInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered shirts June 14 !!! They keep saying preparing shipment !!!Business Response
Date: 06/25/2025
We clearly advise of a 5-7 business day fulfillment time and an additional 5-7 business days during peak season. The order was placed on 6/14 which was 6 full business days ago. This is still within the estimated timeframe. Since the customer has filed this BBB complaint, we have cancelled and issued a full refund.Initial Complaint
Date:06/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 31, 2025 I placed an order for $65.06 with love in faith. I ordered 2 sweatshirts and two t shirts. The money was taken out of my ****** account the next day. As of today 6-19-25 I have not received my order. I check my door daily and no box. I check my email but no confirmation, no anything from them. I have tried several times to contact the company through the only way that they have which is to leave a message and I have yet to get a response back from any of my messages. They do offer a live chat but when I click on it it says they will be back tomorrow. At this point I would really like my money back. Theses shirts were to be gifts for family and I'd like the money back so I can go elsewhere.Business Response
Date: 06/20/2025
Hi Tonya, your order was delivered today via USPS: https://tools.usps.com/go/TrackConfirmAction_input?origTrackNum=9261290234812417531907
We have no records of emails or chats from you, however if you need any assistance please email us at [email protected]
Initial Complaint
Date:06/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 6/6/25; Requested Tracking on 6/9/25, Requested Tracking on 6/14/25. LIF advised order is unfulfilled with NO ETA, and that the FREEBIE shirt was billed Full price, and my original order was cancelled. 6/14 - I requested a replacement shirt for the (original) FREEBIE shirt as that is constituted as FRAUD. I did not order and pay for the freebie shirt and their tactics lure customers in with a Free item, only to later remove the free item. 6/14 - They advised they would not ship a 2nd shirt and at that time I requested cancellation of the order, and a refund. Their response on 6/14 is that orders will be processed in 5-7 business days. I again requested a Refund and cancellation of the order. Vendor responded on 6/16 - unable to provide the 2nd shirt due to stock issues. 6/16 - I again requested cancellation and a Refund. Several hours later - they advise the order has shipped and can no longer cancel the order. 6/16 - I again call them out on their fraudulent tactics and requested that they do not ship the order and that it will be refused upon arrival.Business Response
Date: 06/20/2025
The customer was already refunded for the removed item and advised the order shipped. They are welcome to refuse or return to sender the package, email us back and we can issue a refund once it is received/delivered back to our warehouse. As previously mentioned in response to their other review, we are unable to cancel/refund orders after they have shipped.Customer Answer
Date: 06/25/2025
Complaint: 23477097
I am rejecting this response because:
The request to cancel was made several times when advised that it would take at least 5-7 business days to ship and no ***. Additionally, I did not originally pay for the shirt that they shipped. That was technically a free shirt. They provided no response as to why they wouldnt honor the buy 1 get 1 free as originally ordered. This makes for deceitful and deceptive business practice. All future customers should be wary that though they may offer a buy 1 get 1 free, they have deceptive practices that lure customers into purchasing and thinking they are getting a good deal, only to be fooled with a bait and switch at the end . This constitutes fraud. I have shipped the shirt back and feel this vendor should be marked as a fraudulent business.
Sincerely,
******** ******Business Response
Date: 07/01/2025
The customer has submitted a chargeback claim stating they did not receive the order at all, however they now claim they "sent the item back." We will let the bank and ******* come up with a resolution as the situation is not clearing and details keep changing.Customer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The shirt had not shown up when the complaint was initially submitted. It had since arrived and was returned to sender. There is no inaccurate information provided. This business should have their Good Standing status revoked for their shady and deceptive practices.
Sincerely,
******** ******Initial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on 5/17/25. I've allowed the additional 5 to 7 business days on top of the original time frame I was given. Next week makes a month and I'm being told that they cant provide a shipping date. The money has already been deducted from account.Business Response
Date: 06/12/2025
Hello, we are unable to cancel or refund the order as it has already been shipped with tracking;: *******************************************************************
Customer Answer
Date: 07/07/2025
Complaint: 23456817
I am rejecting this response because when I reached out to request a refund after a very extended and generous amount of time had elapsed my order had not yet been shipped and I was informed that a fulfillment time could not even be provided.
Sincerely,
******** *******Business Response
Date: 07/14/2025
The customer is welcome to return the order for a refund, we systematically cannot cancel an order once it is in the hands of the carrier- we do not have the ability to intercept the package when it has left our facility.Customer Answer
Date: 07/21/2025
Complaint: 23456817
I am rejecting this response because the order had not left the facility or been fulfilled at the time of the request for the refund.
Sincerely,
******** *******Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order more then 2 weeks ago and keep getting email that says they are busy. However order promised. 5 to 7 days. I have received nothing and can talk to a human. I want this order as it was a large amount of money that they chose to not be to busy to process but can't process goodsBusiness Response
Date: 06/04/2025
Hi, your order was shipped on 6/3 with tracking here: ************************************************************************************
Please note that we do advise of 5-7 business days to fulfill an order plus a possible additional 5-7 business days during peak seasons on your order confirmation email. Your order was shipped 9 business days after being placed. We appreciate your patience.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.