Customer ReviewsforSpreen Honda, Inc.

Do not go to this dealership for service. They are not reputable. I was issued two extended warranties from Honda for my 2016 Civic due to A/C issues. The issue had to do with both the condenser and compressor. Both of these parts failed and they diagnosed the condenser as my fault and would not cover the warranty. The compressor they charged my extended warranty company instead of Honda. This dealership will lie to you and will not cover Honda warranties.

I had been casually lnternet browsing for cars, made contact via text with ******* over a month or two I had been corresponding with *******, this ***** lady with very respectable and patient. Finally I saw the car I was interested in, I reached out and texted her the car took interest in, she sent me their inventory we dialogued more and she helped to narrow it down I picked the car, she sent a credit app. I completed the app, then another sale person by the name ** began to text me, I explained I felt comfortable with ******* he seemed to personalize that and the energy definitely shifted, I politely told him to escalate the process to the financial team as he did not comprehend elements of consumer law. ******** began to disclose personal information that I did not give him permission to do ( after I requested to escalate to application process to the financial underwriters ) this came off dishonorably as i had already established the need to escalate the call. I felt violated because I didnt want him looking in my credit file without at least asking my permission which is definitely unlawful according to Equal Credit Opportunity Act as well as 15 U.S.C. **** and 15 U.S.C. **** b,c

The service quality has gone down the last couple of years. I find it hard to justify the extra expense for the level of service I now receive. 6 times (almost in a row) they failed to place an oil change sticker. My last visit I mentioned they forgot that TWICE in a row the previous trip (they had to order a part so I had to come in the following day). On the previous trip I was also disappointed because I made an appointment the previous day to have the window regulator and they didn't order the part in. Additionally, this is the 3rd time they failed to reset the MAINT light. Now I have to drive around with the light on all the time. Another disappointment is Spreen no longer apparently inspects your vehicle when you bring them in and advise what service you need. I recently inquired about a recommended service (per their flyer) via their live chat on their website. I asked for the service department and I got somebody who didn't know ANYTHING about the service department. I gave my info up front. When the person said he'd have to get someone to get in touch with me and then asked for my information. Apparently they didn't know anything about customer information. Why am I paying a premium for the same service I get at the local shop (and at this point may have better service)?? Twice I requested a manager to contact me. I guess keeping their job instead of taking care of the customer is the priority because nobody ever contacted me...

This Honda dealership is the most unethical business around. I do understand car salespeople aren't always honest but this experience went a but too far. The internet salesperson Chortney, sent us a quote including fees and sales tax, down-payment and our monthly payments, much like what you receive when making a deal in person. My husband and I were satisfied with the quote and confirmed several times that no added fees would be included once we showed up to sign papers. Yes, we were at the point of walking in to sign papers. Upon arrival, the store manager proceeded to let us know she made a mistake and added 5k onto that price. He said he would be talking to her for giving us this price. We were warned by other dealerships that that quote wouldn't be honored by spreen Honda. They let us know after seeing them that we are welcome to go to their dealership to get an honest quote. Please please please know this was all part if their strategy to take from their customers. Complete liars. Chortney is a horrible and dishonest person. Along with everyone else in the store.

I was charged $1845.19 which was paid on my visa credit card visa -**** either 9-1-2021 or 9-2-2021. After giving the fobs to my car, I noticed my car was running very weirdly but no warning lights lit up on the panel. I found out about 3 miles away part of the problem was they let me leave their service area with a front driver side flat tire which I changed in the o'reilly's auto parts parking lot in San Bernardino. I proceeded to a gas station to fill up my gas tank as the Spreen Honda Fit Service Department had advised. Within 2 miles of driving North on i-215, my 2015 Honda Fit lost power and four orange lights lit up on the dashboard. I pulled over to the right shoulder and called 911. a CTA male tow truck driver came out and noticed my car would drive some. He helped me limp off the freeway and told me to limp my car south on Waterman Ave and E on Redlands Blvd back to Spreen Honda Service Dept. Asst service Manager Peronace asked me to authorize more service work and gave me a Mazda 6 loaner car that he tried to initially charge me for. The next week Service Manager called me and said my car was fixed and they gave me a new Firestone Tire--NOT TRUE! I noticed one of my tires had only 30 PSI in it. I was concerned that the front driver tire was leaning and felt a lugnut was loose. As I tried to jack up my tire to tighten I got harrassed by 2 service Dept personnel causing $650 to the rocker Panel area. Joshua K***** Service Manager said today 9-11-2021 said another Manager Jim S****** may or may not pay for it. Spreen Honda does shoddy work and seriously and negligently endanger their customers. I GIVE THEM A 0 BUT CAN'T.

After speaking with DMV and the bank who has the loan on my 2007 Honda CR-V about serious safety issues, I was advised to take my car to a Honda dealership to be inspected. I called on a Friday, and asked a service representative what to do. He explained it would cost me $150 to have a complete diagnostic/safety inspection. I explained every issue I was having, and asked for the total amount, including tax. He replied $150 would cover everything. I made an appointment for 7am, the next day, which was the soonest available time. After running some errands, I noticed the car would make a terrible, loud, grinding noise coming from the passenger side front wheel well anytime I turned the steering wheel to the left. One of the issues I am experiencing is with the TPMS. The service light has been on since I bought the vehicle late September. I took the car in for repairs on my ac unit as well as the TPMS. After getting the car back, the TPMS warning light was still on. The salesman refused to talk further about it with me, hence I'm seeking assistance with this issue. Because the grinding noise was so loud, and the fact that my car rolled at a complete stop with my parking brake on, I was really worried about my safety, and drove to Spreen because I didn't want to cause an accident, or kill myself. The salespersons were just standing in front of the showroom door, not even concerned with the only person on their lot, myself. I walked up to them, explained my situation, and asked if I could just leave it there because I already had an appointment for the next morning. They were fine with it, had me fill out an envelope with my information, and I left it there. The next morning, I got a ride to Spreen, and spoke with a service representative named Jacob. He was completely condescending, told me that every item I wanted inspected would cost me $150 per each item, and was completely unconcerned about the fact that I was only there because I really felt like the car was completely unsafe. He told me that is what I get for buying a used car at a used dealership. I asked him if he could inspect it for trade-in purposes. He then informed me that the service department doesn't inspect vehicles for trade in values, that the value is determined by the salespersons. I was, and still am, completely flabbergasted. I explained that I had gone to DMV for a VIN lookup, but they told me I had to spend $40 for a CARFAX report. The Carfax report told me that the vehicle has 33 different reported items, but not specify what was wrong. Jacob informed me that there was no way to tell if a used car is reliable and safe, and that he wasn't going to do anything to help me out. He gave me my keys and told me I could go find my car in the back lot. WTF??!?! While leaving the service department, I told him he was rude. He almost flipped out...??!!? I asked the workers if they could help me find my car, which they did, and were nice about doing so. I work around the corner from Spreen Honda, drove my car there, because I am seriously afraid to drive it until I can find an honest mechanic. After reading other unsatisfied customer reviews, and not hearing anything back from Spreen Honda, I emailed the dealership manager. He replied and gave me his phone number to discuss how to resolve the action. After explaining I wanted a safety inspection on my vehicle, instead of just offering to have my car inspected for free (since his service technicians were blatantly rude and disrespectful), the manager offered to have my vehicle inspected and apply the $150 fee toward any repairs that may be necessary. I made an appointment for the following Monday. However, after thinking about how rude and unwilling to help the service techs were previously, I could not expect them, in good faith, inspect my vehicle, nor actually repair it correctly.

I purchased a brand new 2021 Hybrid Honda Accord (white) on Saturday April 3rd, 2021 from Spreen Honda in Loma Linda, California. Part of the agreement on Spreen's end from my purchase was to pay for tinted windows and a black roof wrap with pillars & mirrors included. When I first booked the appointment for my car to get the tint and the wrap done, I was told that the process would take about half a day. When I got to the dealership and dropped it off, on a Tuesday, they changed that timeline saying that I could pick my car up the next day telling me that the car was being sent just down the street & that the wraps take some time. There wasn't a loaner car available, but I didn't think I would need one picking my car up the next day. After 2 days going by & not hearing anything, I reached out to get a timeline on when my car would be finished as I was having to borrow cars from friends & family. I was told a couple more days and that by mid day Saturday the car would be done. I called mid day Saturday since I hadn't heard anything, & they said by the evening it would be done. I waited & didn't hear anything until I had to call again on Monday. It wasn't until Wednesday that I was able to pick up my car, which I understand that it needed time to get the job done but I was frustrated by the lack of communication about the timeline for the car, the cost that I had to endure and the amount of time I spent reaching out to Honda because they had my car for so long. I expressed my frustration but didn't complain or ask for anything from Spreen. When I got the car home, I found a scratch on the driver's side front bumper that was really deep, down to the core of the body. I texted Jose who sold me the car and he talked to his manager about fixing it since it was most likely done when the wrap was being put on. He asked if I had completed the Honda survey, which had been lost in my email, and then asked if I would fill it out and they would get the scratch taken care of. I Later when I got in my car to go to work, I noticed that there was a significant amount of miles put on my car. I then messaged Jose asking why there were 220 miles put on my car when I had dropped it off with maybe 60 miles on it. He said he'd look into it when he got into work. Jose got back to me telling me that the car was taken to Palm Springs to get the wrap done, even though I was told it was just heading down the street in Redlands. This means that someone drove my car to Palm Springs and back without my permission to get a wrap done. I was extremely frustrated that no one had asked or communicated to me that the plan was to send the car that far away, which I would have never agreed to. I would have asked them to wait until the local place down the street had the time and availability to do my car. I expressed my frustration with the amount of miles put on my car with a random person driving it without my consent, but didn't ask for anything in return. I take the car back in to get the scratch fixed and it's in the shop again for another four or five days. I was out of town & my mom picked the car up for me. I was showing a friend my new car, upon looking at the rearview mirrors, the wrap was already starting to peel! So I texted Jose & explained that the wrap was peeling off, sent photos, and now the car has to go in the shop again to get this fixed. I talked to the service director Kelly and to Rick, who was helping me with the service, and I explained the entirety of the situation. When they looked at the wrap on the mirrors that was already peeling only after about a week & a half, they told me it was peeling because it was extremely poor workmanship. This led me to two main questions: why was my car sent to a place much further away without my consent & why was it sent to a place that does poor workmanship? They didn't have an answer other than that they would not have sent my car to Palm Springs. I was very frustrated & explained that if someone had told me, I would not have given my consent. I asked Kelly to please look into the warranty on the wrap & that from everything I have been through to ask & see about getting an extended warranty on my car and on the wrap as well. If the mirrors were already peeling after a week and a half, when would the rest of the car start peeling where I'm then stuck paying to fix it when the wrap should have been done by a better company in the first place and without putting a ridiculous amount of miles on the car depreciating the value of it. I last picked up my car on May 6th and was told I would hear from the service director soon. May 14th, I contacted Jennifer in customer service who I’ve spoken with before and asked if I needed to reach out to the service director. May 17th, she responded asking if anyone had contacted me and I replied that no one had called or messaged me. May 21st, Jennifer called and explained the warranty on the wrap and the tint and when I asked about the potential of the extended warranty on the car and the wrap to compensate for everything that had happened, she said she wasn’t sure and would get back to me. With another week going by and not hearing from anyone I contacted Jennifer again and then finally received an email from James Schultz. James offered me $300.00 in store credit to compensate for the miles being put on my car. I wrote him in detail what I have just explained above so that he could more fully understand my frustrations and why I’m asking fro an extended warranty on the car and the poorly done wrap job. It has been 10 days and I have yet to hear from Spreen Honda in regards to my issue. I have been extremely patient throughout the entirety of this situation. Spreen Honda does not seem to think there is anything pressing about getting back to me whether it’s about the timetable for the wrap on my car or on helping to resolve my frustrations. I am completely fed up and at this point, will never return to Spreen Honda. If possible, I wish to retract my positive reviews about my experience at Spreen Honda. I purchased my first car and my current car at Spreen and brought in my mother and my grandmother to purchase their cars there as well. This experience has proven that Spreen Honda does not care about their customers and feels no sense of urgency to resolve issues that they have created. I regret purchasing my car there and will encourage everyone I know to never shop there ever again.