ComplaintsforMax Mara
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I tried on a coat in the MaxMara outlet store on May 27, they only had size 10 in the store, and its huge on me. So I asked the sales associate to check if they have smaller sizes in the system, they said they have size 8 in the system and it should fit me. So I went ahead and asked them to order it. Since I didnt have a chance to try the size 8 or see the actual item, I asked what if the item is not as expected, they said they can ship it to the store so when I pick it up I can show them if there are any issues.I paid $537.14 for the coat( see receipt attached)When I went to pick it up on June 7 when the item arrived, I tried on the size 8 , and its still huge on me (see the picture). I really want to make it work, but for $537, the coat is just too big to make it work. So I respectfully asked for refund or store credit, since I never had a chance to actually try this size on, and its just ridiculously big on me.But they refused to refund in any form. For a non trivial transaction of $537 its not an acceptable solution. I respectfully ask you please help me in getting a reasonable solution for this - a refund for this transaction.Initial Complaint
06/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I tried on a coat in the MaxMara outlet store on May 27, they only had size 10 in the store, and its huge on me. So I asked the sales associate to check if they have smaller sizes in the system, they said they have size 8 in the system and it should fit me. So I went ahead and asked them to order it. Since I didnt have a chance to try the size 8 or see the actual item, I asked what if the item is not as expected, they said they can ship it to the store so when I pick it up I can show them if there are any issues.I paid $537.14 for the coat( see receipt attached)When I went to pick it up on June 7 when the item arrived, I tried on the size 8 , and its still huge on me (see the picture). I really want to make it work, but for $537, the coat is just too big to make it work. So I respectfully asked for refund or store credit, since I never had a chance to actually try this size on, and its just ridiculously big on me.But they refused to refund in any form. For a non trivial transaction of $537 its not an acceptable solution. I respectfully ask you please help me in getting a reasonable solution for this - a refund for this transaction.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB AccreditedCustomer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.