Business ProfileforSPW Industrial

July 12, 2023 My complaints start with (1) false advertising, (2) refusal to honor a contract to sell, (3) knowingly sending the wrong product which was $167 less expensive than what I paid and (price gouging) (4) not refunding the difference between this product and the product I originally paid for. A phase contrast microscope (T6100-IPL-PH ) was offered on the SPIndustrial website for $992. The website said that this item was available. I checked this several times on different days and it was still available at the time I paid with a credit card. My invoice was for $991 phase contrast written on it and the exact model number.Instead, I received a different microscope, T720Q (BZB8902585) This microscope was advertised (and still is) for $774. The box appeared to have been previously opened. There was no user manual and parts not needed were present. When I contacted SPWindustrial they required me to take a picture of the product and then offered a refund of $992.Since my invoice was written up for a different microscope and it was available, I insisted that they send it and I rejected the refund.When I visited the website several days later, the model I ordered was listed as sold out". Instead, it was listed with the same SKU for $1634. Clearly, it was NOT sold out. I felt that this was illegal according to consumer protections and fair trade practices in the *******************..I have already started using the alternate product, which I like and it cannot be returned. (I am a student with a Summer project that could not be delayed). If SPWindustrial will refund to my credit card the difference between $992 and $774 ($167) I will consider my complaint resolved. IMO these selling practices should not be tolerated by companies carrying the BBB seal which SPWindustrial prominently displays on their website. ***********************

We appreciate your business and understand the importance of excellent customer service, which is why we want to provide you with a detailed explanation of our return policy.At Spw Industrial, we strive to deliver exceptional products and ensure complete customer satisfaction. We take great care in packaging and shipping items to ensure they reach our customers in perfect condition. Regarding your recent request, we regret to inform you that we are unable to refund the amount you requested Because you did not return the item and you are still using it. Our refund policy, clearly outlined in our terms and conditions, specifies that you have 30 days to return the item if you are not satisfied, however you declined to return the item We understand that returning an item can be an inconvenience, and we apologize for any dissatisfaction or inconvenience you may have experienced. Please note that we have taken your feedback into consideration, and we constantly strive to improve our services and policies. Your satisfaction is of utmost importance to us, and we appreciate your understanding in this matter.