ComplaintsforUnifury

• Initial Complaint

  02/13/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a painting with both cats and dogs having wings on a dock. when I reviewed my purchase all animals had wings. When I received the painting only the dogs had wings. I sent a note to the company and received a nasty note saying I must have not paid attention and ordered the wrong thing and they will not fix the issue or give me a refund.

  Business response

  02/15/2022

  Hi *******************************,
  
  
  This is **************** from **************************.
  Thank you for bringing this matter to our attention!
  
  We are sorry to hear that you received an item that was not as your expectation. 
  
  However, we have checked your order confirmation and the artwork, the item you received was the same as your order description:
  https://unifury.com/26175104/orders/c8bca83f4f16dd123f0d4cf36ee0a5f2
  
  Though a replacement or refund is not accepted in this situation, understanding how upsetting it is to receive unwanted items, we would like to offer a 30% OFF discount code: 30UNI2021 for you to re-order the correct one.
  
  If you have any more questions or come across any other issue, let us know, we will be happy to help.
  
  Regards, 
  Unifury Support Team
  
  
  *Expect a reply within 24 business hours.
  
  Unifury is a brand of ****************.
  Address: Unifury Store - 1171 **************************************************** 91702
                 Unifury - **********************************************************************************************************

• Initial Complaint

  01/06/2022

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an order for two personalized mugs from Unifury on November 14 2021. I received an email regarding the account I created with them and fury awards. I never received an order confirmation, however, they took the payment out of my account through their PayPal account. I tried to put in a ticket with the company to find out what happened but theyve made it to where the ticket is as hard as possible to submit ** theyve put pop-up ads on the page. When you click send, it does nothing and tells you the catchca was not verified when in fact it was because it says you are not a robot!

• Initial Complaint

  12/21/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I placed an order on 12/2/21 for a custom mug. The money was taken from my account, but j did not receive an order number or confirmation number of any sort. After 2 weeks of no update, I reached out to see where my order was. I was told without an order number there was nothing they could do, and continued to ignore my emails after.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I made a purchase at the beginning of October. It was finally "shipped" out on or around October 14. It supposedly arrived at the local post office where it has been pending acceptance for almost 2 weeks with nothing being done to resolve the matter. At first I was understanding since I know the post office is struggling, but two weeks with no update at all is unacceptable. I've tried to get Unifury to resolve this matter and now they've stopped responding to all emails since I demanded a refund. Calling them is impossible as no one answers the phone. By reading complaints, it seems I'm not the only one who has had any type of issues, which makes me wonder if I was scammed. All I want is my money back.

  Business response

  10/28/2021

  This is **************** from **************************.
  
  
  As we informed you via email yesterday that "We are sorry about the delay in delivery and any inconvenience it might have caused you.
  We are contacting the carrier to inquire about your order. 
  For any updated information, we will be getting back to you within ***** hours." Because your package was pending at the post office we need time to contact the carrier to investigate the reason. If the carrier confirm the case, we will handle it correctly.

  Please follow our reply via email in ***** hours. Thanks!
  
  
  Wishing you and your family good health and the very best!
  
  
  Regards, 
  Unifury Support Team

  Customer response

  10/30/2021

  This company has had since October 22 to "investigate" what is going on. The only thing I continue to hear from them is they need more time. It does not take that amount of time to contact the post office where my package is supposedly at to figure out of it's there or not. They continue to ignore me when I request a refund, and they have until Monday to either update me or refund my money before I take further legal action.
  

  Business response

  11/01/2021

  This is **************** from **************************.
  We are very sorry for the delay of the investigation due to overload in peak season and thank you for your patience!
  
  Please refer to the following information for updating your order, it is still in transit and will be delivered soon. 
  Tracking link: https://www.ups.com/track?tracknum=802564128798499629&requester=ST/trackdetails
  The tracking result shows that your order is expected to deliver on Nov 1.
  It seems like you will receive your item soon. Please do not worry.
  
  If you need any further assistance, feel free to contact us here.
  
  
  Best of luck!

  Customer response

  11/01/2021

  I do not accept this companies response. If they had been "investigating" this entire time they would know the delivery date changes daily to whatever day it it. For example, today it says it will be delivered today, Sunday, it stated it would be delivered Sunday, Saturday it said it would be delivered Saturday, so on and so forth. Yet the shipping progress STILL says package is pending acceptance. I am done trying to resolve this dispute with this company, I have now handed it over to my bank to dispute the charges and get my money back. I have all the proof they need to back up my claim, and funny enough this company has NEVER offered to give me my money back, nor have they ever offered to reship the item,which I wouldn't have accepted anyway,and most companies by now would have already done at least offered to reship the item just to resolve the matter. All I keep hearing from them is requesting more time, yet nothing is ever done, and they simply ignore my request for a refund. If I have to take this to court, I will surely do so. I will not simply "cut my losses."

  Customer response

  12/15/2021

  This issue has been resolved. Thank you

• Initial Complaint

  10/16/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered an 8x10 canvas. I previewed the customization and all was good. When I paid for the canvas, it now read 16x20. This is much too large for my purpose and I was charged for the larger. In the preview, it was clearly marked 8x10. I want a refund or the 16x20 canceled and renewed with ********.

  Business response

  10/17/2021

  This is **************** from **************************.
  Thank you for bringing this matter to our attention!

  We also received your request via email. We have checked and found that your order is actually bigger size, we did contact you via email to handle this issue mostly by canceling your order so that you can place a new correct item. Please check the email from us and confirm you decision. 

  Thanks for your time!

  Regards,

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩