ComplaintsforE-Drains Inc

• Initial Complaint

  12/10/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 11/15/21 I contacted the company E-Drains doing business as ************************ to have a drain cleared in my home. I thought I was calling a different business called *********************** ************** a company that I had been doing business with for over ***************************** this company E-Drains had filed a fictitious business name statement taking the name ************************. While I understand this is legal (and I spoke to **************************** and she confirmed that they had "taken" the name this last year), I was under the impression that it was the service I had used for years- they never corrected that belief though it should have been clear from the questions I asked. Their service person came, cleared the drain, and left on the 15th. 2 days later the drain clogged again and I called them back. They refused to come back unless paid up front, and when I expressed annoyance they said they would not work for me (because I am an attorney). I posted a review of this business on yelp. Yesterday, I saw that they had posted the following in response to my post: "There is such a thing as a DBA. If you check our license number ********* on the **** you will see that we in fact are a corporation with the name E-Drains doing business as ************************. We bought that phone number and can use it legally. We are very sorry that you had a bad experience but our technician refused to return to your house ********************************* on ********************************** because he claims that you behaved in an inappropriate manner with him. To reduce the risk of any other harassment to take place, we decided to stay away from this home. You also had no warranty so there was no reason to issue you a refund. Thank you."This is slander and harassment and gives out my personal information. I asked them by email to remove this posting and they refused to do so.

  Business response

  12/11/2021

  We are willing to resolve this ladys complaint but not by using this service or any other online platform. She must call us either today or Monday after 9am and ask to speak to *****. There is a pending sexual harassment allegation against her. Thank you. 

  Customer response

  12/11/2021

  This business continues to post false information about me and has refused to remove the post on yelp which is libelous, constitutes defamation of character and contains my personal contact information, which is an invasion of my privacy.  

  Business response

  12/12/2021

  Please have Ms. ******* call us on Monday in between ****am to resolve this claim. Thank you. 

  Customer response

  12/13/2021

  I have nothing to say to this company and simply am asking that they remove my personal, private information from the post they put on Yelp, and that they cease their false accusations against me. 

• Initial Complaint

  09/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 23, 2021, I reached out to E-drains to have a new water heater installed. I mentioned multiple times that my heater had a fan on top and did not know if it was necessary to install this device. The person I was speaking to stated she would ask the plumber and make sure that the correct heater was installed. When the plumber showed up he said the fan was not necessary. He installed a water heater with out that part (fan) and when he started the water heater the exhaust connected to the heater started to melt. He then said he recommended I tare the entire exhaust system in my condo and replace it with aluminum. I told him I don't think the *** would allow that and it did not seem safe. I then said I would like the proper water heater installed. When I reached back out to the company they wanted me to pay for the install of the incorrect water heater and then the correct one as well. I have been calling and texting but no one answers or returns my calls or messages.

  Business response

  09/16/2021

  Customer received the service as we installed the water heater that he wanted to have. We bought the heater at *********** If he wants us to return it, he can drop it off at our office in La Mesa so we can return it. 

  Customer response

  09/17/2021

  This business has stopped answering my  my phone calls and messages. I would love to drop the water heater off at their location I just need an address and date/time. I also would like a full refund as this was not the heater that I wanted. I asked for a professional opinion of which heater I needed as I am not a plumber. The plumber that came said it was the water heater I needed and after the ventilation system started to melt said it was not the proper water heater. 

  Business response

  09/17/2021

  He can drop it off at ********************************************* Monday at 11am 

  Customer response

  09/23/2021

  I did not receive this message until Tuesday I will drop off today. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩