ComplaintsforDiscount Van And Truck Ltd
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Complaint Details
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Initial Complaint
01/18/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 10/25/21 (Invoice #***** for stock #******, Full **************** Seat Kit/Fabric or Vinyl, color VY202 Moondust Vinyl) for $699 plus $129 freight charges totaling $828. It was supposed to be shipped in 2 days. I have still not received this, and it's 1/18/22. I have called every month to check the status. Everytime I call, I'm told my order is "in production" but no one can tell me what part of production it's in or if the product has even begun to be made. In November, I was told it would be 6 weeks, in December, I was told it would be 12 weeks from the original order date of October. I called today, 1/18/22--almost 90 days later--and still no one can tell me what part of production this in or when I can expect delivery. I want a full refund at this point, but was told I could only be given a 30% refund. This is ridiculous. It's been almost 90 days, I still have not received my product, and they don't know if the product has even been made--now they are refusing to refund me when goods have not been produced or delivered as promised. I WILL NEVER order from this company again nor do I recommend using this company. I am submitting a complaint to formally request a FULL refund for 100% of the amount, totaling $828.00 for goods/services never rendered, sent, and received.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.