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Complaint Details
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Initial Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Booked a vacation via VRBO with Resort Share for Aug 20th - Aug 25th to stay at Wyndham Club Bonnet Creek and was charged $708.70. Confirmation #1********, property #*******ha. I arrived around 11:45pm with my eight year old daughter. The resort had no clue who we were, we were held at the front gate for 20 minutes and then spent two hours on the phone with VRBO as they were trying to contact someone at Resort Share. Resort Share did not respond and we were obviously asked to leave the Wyndham after sitting in their lobby on the phone for two hours. VRBO did not resolve the issue with Resort Share because according to Wyndham, this was likely a scam by Resort Share. After 2am and no resolution and no response from Resort Share, I decided to go book a legitimate hotel and spent a lot more money because of the last minute reservation. It has now been almost a week later and still and yet no response from Resort Share. They had no problem taking our money, but can't seem to find the time, if they truly exist, to call and apologize as well as provide a full refund and consideration for the additional monies that I spent as well as the amount of time that I wasted.Business response
09/06/2022
Our rental department has reached out to the guest to resolve the issue. We have refunded the full amount paid to us, due to the error in checking in, as well as mailed out a $500 check to the guest for the inconvenience of having to find other accommodations last minute. See attached refund receipt.Customer response
09/06/2022
This was not the amount I was charged by VRBO and Resort Share. The copy of the receipt doesn't indicate how and why this issue occurred and how they will resolve it.
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Contact Information
500 Technology Dr Ste 380
Irvine, CA 92618-1383
Business hours
Today,7:00 AM - 7:00 AM
MMonday | 7:00 AM - 7:00 AM |
---|---|
TTuesday | 7:00 AM - 7:00 AM |
WWednesday | 7:00 AM - 7:00 AM |
ThThursday | 7:00 AM - 7:00 AM |
FFriday | 7:00 AM - 7:00 AM |
SaSaturday | 9:00 AM - 5:00 AM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.