Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
August 10, 2022 *** lived in a townhouse with an HOA for 32 years . Current Property Management Company is First Service Residential. There has never been a charge for a service call in 32 years. On the above date a service call was made by someone from First Service Residential (to be referred to as FSR). The only thing this person did was look at my window. That is all that was done. I was never advised that there would be a charge. I was not happy when, without being told, I received a bill for $82.50. After many phone calls and letters to FSR there is still no resolution. I should never have been charged anything. FSR is still billing me and now adding late charges.
Business response
03/15/2023
This complaint was inadvertently posted to the FirstService Residential California page, however, the property in question is in ********, and managed by our affiliate, FirstService Residential ********. FirstService Residential California does not service properties in ********.Customer response
03/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**************** ***********************
Initial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There have been multiple issues that I have reported to our property group, First Service Residential and they have been not taken action on anything after multiple attempts to contact over the past 6 months. The first issue was that our washer was not working with the app they had installed. They stated that they fixed the issue however it still continues and they have not addressed. In addition there was key that was broken in our door for our laundry room, issue was never addressed even though we were told it would be resolved months ago. Lastly, a formal complaint was filed against the neighbor at *** ******* due to the address going against HOA CC&R's, broken window that has been covered with cardboard for months and fence that is not being maintained at all. Again no action taken on their behalf.Business response
10/12/2021
Please see the attached response.
Thank you.
Initial Complaint
09/20/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
*** doesnt fix the problems in my community - fire alarm panel is being sound an alarm for the past 6 months and I let the *** know about the issue and ever since they havent fixed the problem. The Firedeparment has to cene in different ocassions beacuse the panel is send false alarms this is dangerous it should be working fine and fixed asap *** keeps saying thata the vendor the vendor the vendor - the vendor is not working change itBusiness response
09/24/2021
Please see the attached response.
Thank you.
Customer response
09/24/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
09/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Sold a condo wherein HOA is managed by FirstService Residential. After escrow closed we were notified there was a balance still due in our account. Escrow provided me with a ledger from FirstService that has incorrect amounts. Subsequent letter received from FirstService requests that we pay the unpaid amounts or call Accounts **************** if have questions. After 20 minutes on phone was finally able to speak with a *** in AR who told me she could not do anything to straighten out the account, and I needed to talk with the designated FirstService manager for our particular HOA. She also said they do not prorate HOA fees, which then implies they would double collect from both buyer and seller in a month wherein an escrow was closed mid-month. There appears to be fiscal impropriety with this company.Business response
09/09/2021
Please see the attached response.
Thank you.
Customer response
09/09/2021
Amounts for special assessment credited on ledger do not match amount stated on escrow demand, and what escrow subsequently paid. Therefore, discrepancy still exists and FirstService's response does not explain/address this. This should be resolved via a phone conversation with me.Business response
09/10/2021
Please see our second response attached.
Thank you.
Initial Complaint
08/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I live in Del Webb in Elk Grove, The HOA, First Service Residential, is attempting to force me to paint my whole house when the garage door is the only thing that needs to be painted since it has faded. I have a fixed income and cannot afford to pay $5000 to have my whole house painted and it does not need it! Pleas help!Business response
08/30/2021
Please see the attached response.
Thank you.
Initial Complaint
06/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
For the past six years we have incurred a late fee from First Service Residential for what they say is a late fee for payment of our Association dues. I have tried to resolve this with them for 6 years but the continue their unlawful collection of late fees. According to the law the date considered as payment made is the postmark by the postal service not the date received. First Service continues to charge us a late fee because they consider the date received to be the lawful. I have sent them on several occasions that payment is considered as the postmark. They however continue to ignore the lawful post date.Business response
06/30/2021
Please see the attached response.
Thank you.
Initial Complaint
06/02/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I would like to respond back to the latest letter dated May 28, 2021 that my residence received for the suspension of everyone in our household for 30 days. I would like to appeal that this is wrong and unfair treatment. The decision was made without considering my previous response to you. The reason I did not attend the meeting conducted at your own convenience was because there was an option to reply to the previous email stating my concerns about the unacceptable and unprofessionalism made by your employees, accusing me using profanity and abusive language .The statement were not true, and I was with my children. I already stated the events that took place. My household and I are compliant home owners on good terms with our neighborhood. We are good abiding citizens, serving our community. I strongly feel that this decision was unfair without further communication. This decision is discriminatory and should be reconsidered. This needs to be brought to a higher level of consideraBusiness response
06/04/2021
Please see the attached response.
Thank you.
Business response
06/17/2021
Please see the attached second response.
Thank you.
Customer response
06/17/2021
The response is just duplicate from first response and I have the feeling this is racist and discriminatory against me based on my race and namehis explanation does not make anysense as I have the card and his people that I am paying his salary and their salary from my membership prevented me from access the pool that i am eligible to access as having the ID personally and paying my dues on time and again the office was closed to get replaced card at this timeAGAIN THE SUSPENSION WAS UNFAIR TO MY WIFE AND MY KIDS THAT HAVE NOTHING TO DO WITH THIS DISPUTE AND HE IS TAKING THIS PERSONALLY AGAINST ME AND MY FAMILYHIM AND HIS BOARDS PEOPLE THAT WE ELECT AND I WILL BE SURE THEY WILL NOT BE ELECTED EVER IN THE NEAR FUTURE.I SUBMITTED MY RESPONSE BEFORE AND NOW WHAT ELSE YOU WANT ME TO ADD !!!I AM NOT GOING TO TOLERATE YOUR DISCRIMINATIVE ACTION AND WILL PURSUE TO GET IT CORRECTED BY FIRING ALL RACIST PEOPLE THAT TREAT PEOPLE DIFFERENTLY BASED ON THEIR RACE AND SKIN COLOR AND OTHERS ..I SAID IN MY REPORT ENOUGH AND THE TRUTH ABOUT THE INCIDENT AND THERE WERE NO ONE PERSON STANDING EXCEPT THESE AGGRESSIVE EMPLOYEES THAT FIRST NEED DRUG SCREEN AND BACKGROUND CHECK BEFORE THEY CAN GET HIRED AND TALK TO HOME OWNERS AND THEIR FAMILIES WITH THIS ATTITUDE.BY PUNISHING ME AND MY FAMILY FOR NOT ATTENDING THE MEETING EVEN I ALREADY SENT MY RESPONSE AS AN OPTION NOT TO ATTEND IS NOT FAIR ACT IT IS JUST SHOW HOW YOU ARE UNFAIR TO ME AND MY FAMILY BASED ON YOUR OWN THOUGHTS.....NO ROOM FOR RACISM ....Initial Complaint
05/06/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a homeowner with an association (First Service Residential) and two properties (***** ********** ****, ***** and ***** ******* ****** ****** and for over 20 years have always received statements for me to pay. For some reason First Service Residential failed to send me invoices or any type of contact to advise they were placing liens on my properties. I was affected by COVID 19 and have had a lot going on in my life. On 3/7/21 I received a statement (first in 12 months) showing I was behind in my dues. I immediatley paid all past due contacted First Service and was told to file for a board review to have the fees waived. Some fee were waived but I am still left paying hundreds of dollars in penalties that i should not be responsible for. There is something very wrong here and I am requesting/begging the BBB to launch an investigation into these poor business practices. I have additional information/email corespondences for reference. Please help me, **** *****Business response
05/10/2021
Please see the attached response.
Thank you.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
33 total complaints in the last 3 years.
8 complaints closed in the last 12 months.