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Business Profile

Online Retailer

Joventures
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 46 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/17/2025 at 7:20 PM I ordered from an internet ad from Innovate Tech Collective in-the-ear Hearing Aid Pro-Upgrade 1 and warranty for $124.97. I did not sign up for the $9.99 mystery gift. "90 Day Money-Back Guarantee Not impressed? Our support team offers a hassle-free return process" was stated in the ad. Upon receipt I tried to put one aid in my ear and found it would not fit. I contacted the company with unanswered phone calls and then thru email to get a RMA# to return the aids. I received responses from *** that I could not return the aids due to "health and safety reasons". I was offered a 30% and then a 50% return of my money and I keep the aids. This is not acceptable. I want a full refund. The company is not supporting its advertisement and said nothing about what size ears the aids fit.

    Business Response

    Date: 07/24/2025

    We apologize for the experience. After reviewing your orders, we went ahead and refunded your orders in full. No need to return, please keep or discard the products. We hope this resolves your issue. 

    Customer Answer

    Date: 07/25/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *******

     

  • Initial Complaint

    Date:07/22/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This item was ordered on 7/12/25 and paid by ******. On 7/16/25 I received a message that the order was on the way with a **** tracking number of *******************. The order was shown as shipped. To date I have heard nothing further. I have informed delivery and this still does not show up as in the system. It says label created but still no shipping information. This is very frustrating. I sent an Email asking about the status but did not get a reply. I request a complete refund. Thank you

    Business Response

    Date: 07/22/2025

    We apologize for the delay. Due to a heavily popular demand, we learned the order has run out of stock and back ordered. We have issued a full refund. Please allow up to 7 business days for the funds to return back to the original method of payment. Again, we sincerely apologize. 

    Customer Answer

    Date: 07/22/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ******

     

  • Initial Complaint

    Date:07/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a *** hearing aid brand *********. I was shipped a generic device that does not have any of the features that were on the order site. Volume control needs a screwdriver, not a button like marketed. No noise cancellation feature as promised. This switch is fraudulent. I should note that the ordering site has offered an "upgrade" to the Pro model for $10. Allegedly, smaller size and longer battery life. Apparently the upgrade was a humongous downgrade that switched to a low-cost no-features model.

    Business Response

    Date: 07/16/2025

    We're sorry to hear the product did not meet your standard. We have refunded you in full. Please keep or discard the unit, no need to return.

    07/16/2025 11:56am - Refunded - $103.48 Trans-ID: ******************************

  • Initial Complaint

    Date:07/15/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a "power washer " & paid with my ****** account . I also disputed the charges with them immediately as upon check out I was upcharged an additional $44.00 on top of the $ ***** for what I don't know when I was returned to their website from ******. Email I received from them says **** has package but they haven't received anything from the company. It's been 8 days since I was told it is being shipped.

    Business Response

    Date: 07/15/2025

    We apologize for the delay. Due to popular demand the product was backordered. The latest **** tracking shows it's in transit and is expected to be delivered by the 19th of July. For the delay and your inconvenience, we'd like to offer a 20% partial refund, would that help resolve this issue? 

    Customer Answer

    Date: 07/15/2025

    The business has contacted me regarding a 20% discount. I told them I want my $44 upcharge returned.If I receive 2 power washers I'll return one.

    Business Response

    Date: 07/17/2025

    For your inconvenience, here is what we have done. We refunded you for the 2nd order, please allow up to 7 business days for the funds to return and no need to return, keep both. Will that work for you?

    07/17/2025 11:54am By - $44.99 Trans-ID: ******************************

    Customer Answer

    Date: 07/17/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ***********

     

  • Initial Complaint

    Date:07/04/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just bought a power washer and got billed ***** for a mystery box I don't want or need seems to be a trend for this company

    Business Response

    Date: 07/07/2025

    This was a mystery box opted in during check out but no worries, we refunded it in full for you.

    07/04/2025 10:46am By ****** ****** - Refunded - $19.99 Trans-ID: ******************************

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** notified me that there was insufficient postage for the power washer I ordered from Joventures. They also charged me for a warranty that I neither requested nor authorized.. I simply want a full refund for both the item & the unsolicited warranty

    Business Response

    Date: 07/03/2025

    We apologize for the inconvenience. Not sure what happened with the postage but we have refunded your order in full. Please allow up to 7 business days for the funds to return back to the original method of payment. 

    07/03/2025 05:14pm  - Refunded - $108.93 Trans-ID: ******************************

  • Initial Complaint

    Date:06/16/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just bought a mosquito killer and I ended up getting charged 9.99 for a mystery package I dont want nor did I order.June 16 2025

    Business Response

    Date: 06/17/2025

    The $9.99 charge was for a VIP mystery box opted-in during checkout. No worries, as a courtesy, we just refunded it for you. Please allow up to 7-10 business days for the funds to return back to the original method of payment, although, it's usually sooner than that!

  • Initial Complaint

    Date:06/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a power washer from Joventures on 5/05/25 for $98.98.I used the power washer and discovered that it leaked in two places.I contacted Joventures on 5/24/25 (it took quite awhile to receive the power washer due to an error by ****** and let them know about the defective power washer,and to request an RMA # to return the power washer for a refund.I was told that I needed to send a picture which I did on 6/04/25.They told me I had to pay the return shipping cost which **** charged me $43.34 to do.I requested reimbursement for the shipping cost since the power washer was defective.They told me that I was responsible for the shipping cost which is very unfair due to the defective nature of the power washer.This company has been VERY difficult to do business with. They take a long time to respond to emails.

    Business Response

    Date: 06/10/2025

    We apologize the product did not meet your standard. We have refunded your order in full. As a courtesy, no need to return the product - you may keep or discard. Please allow 7-10 business days for the funds to return back to the original method of payment. 

    Customer Answer

    Date: 06/10/2025

    Now you are telling me that I don't need to return the defective power washer and that you will give me a full refund.

    But you insisted that I return the  power washer which cost me $43.34 to do so.

    I expect a refund of the postage expense to return the power washer...$43.34.

    Business Response

    Date: 06/12/2025

    I apologize for the misunderstanding. Could you show us a receipt for the return?

  • Initial Complaint

    Date:06/09/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pressure washer on 6/8/25 and did not receive a confirmation receipt. Customer Support does not answer. Emailed Customer Support. Received an email response from Joy that my order confirmation was sent. No confirmation received. This entire transaction feels like a scam and I messaged them to cancel my order and issue a full refund. Feels like unethical business practices are taking place. Please investigate.

    Business Response

    Date: 06/10/2025

    This order was refunded in full today.

    06/10/2025 07:55am By ******** Joy **** - Refunded - $112.43 Trans-ID: PAYID-NBDDWHQ0BJ54426SB483474B

    Customer Answer

    Date: 06/10/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******** ******

     

  • Initial Complaint

    Date:06/05/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My orders for two hearing aid products were confirmed on 5/19/2025: order# ******* for $114.98 and # ******* for $29.99. Shipping was said to be 4-5 days. It's been 15 days. I've read the other complaints and suspect that Joventures is scamming people. If they can't deliver these items within 5 days of being notified of my complaint I'd like a refund. Thank you

    Business Response

    Date: 06/09/2025

    We apologize for the delay. Due to popular demand, the products were back ordered. We went ahead and refunded you in full. Please allow 7-10 business days, some times sooner, for the funds to return back to the original method of payment.

    Customer Answer

    Date: 06/09/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **** *****

     

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