Complaints
Customer Complaints Summary
- 39 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/29/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the power washer from Innovate Tech Collective. I received the product missing parts, most specifically connecting to my hose or hose outlet. I have tried to email and it comes back "undeliverable," and I have tired to call and just sit on the phone as they are getting "unusual call volume" and after 5 minutes I was told to leave a message and they would call me back. Before I ordered the power washer, I looked to see if it was an American business, and it looks to be so but now I am not so sure. The instructions are hard to read and incomplete, their website also does not show how to hook this thing up to a water source in which to use it, and there is no warranty card as it says to keep. I'd like the connector but don't actually expect to hear back from them. Now I have to go check my credit card to ensure I'm not getting additional charges based on other complaints I am seeing on-line. What in the world happened to integrity?Business Response
Date: 09/02/2025
We apologize for your experience. Our customer service email cs@********************** is working just fine, what email did you try sending your inquiry to? In regards to our customer service telephone line, we have live agents accepting calls from 7AM PST to 4PM PST Monday through Friday and our wait time is less than 2 minutes. Did you try afterhours or on the weekend? We looked into your order and have refunded your order in full. We're sorry you had such a bad experience, we hope that this refund solves your issue.Customer Answer
Date: 09/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution is satisfactory as they refunded my money. I find it very odd that they did not offer to send me the part to connect the hose to my water connection. I suspect that it doesn't exist. Their response asked me if I sent my email to the right place, are you kidding me? I tried twice from the email on their website and the paper I received from them and got both back as undeliverable. Their agents being available with a 2 minute wait is a recording. You sit for 2 minutes, then you sit for 3 minutes and then it tells you to leave a message. I actually left a message and never received a call from them. I run my own small business, and if I forgot something within the package that I sent - I make it right and send it at my cost. They did not do that because it doesn't exist, and this business is suspect with all of the addresses it has on their website and packages. Now I have a piece of junk that isn't usable but at least I have my money back. Thank you so much for your help in this as I was despondent that I threw away my hard earned money for a wishful product.Regards,
******** *******
Initial Complaint
Date:08/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a "power washer" from this company. What came wasn't what I expected but the problem is that there is a faulty part with a hole in it that causes the tool not to work properly. My complaint is that I have to pay to return a faulty piece of equipment. The purchase was made July 31. I received the product on August 11. I immediately contacted the merchant.Business Response
Date: 08/13/2025
We apologize for your experience. Upon investigation, that was an error on the customer service member's part. For a defective unit, you do not need to return to us. Please keep or discard the unit. We have issued you a full refund. Please allow up to 7-10 business days for the funds to return back to the original method of payment. We hope this resolves your issue.
08/13/2025 11:07am - Refunded - $108.93 Trans-ID: PAYID-NCFDIAQ7HN83865A3144143G
Initial Complaint
Date:07/23/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/17/2025 at 7:20 PM I ordered from an internet ad from Innovate Tech Collective in-the-ear Hearing Aid Pro-Upgrade 1 and warranty for $124.97. I did not sign up for the $9.99 mystery gift. "90 Day Money-Back Guarantee Not impressed? Our support team offers a hassle-free return process" was stated in the ad. Upon receipt I tried to put one aid in my ear and found it would not fit. I contacted the company with unanswered phone calls and then thru email to get a RMA# to return the aids. I received responses from *** that I could not return the aids due to "health and safety reasons". I was offered a 30% and then a 50% return of my money and I keep the aids. This is not acceptable. I want a full refund. The company is not supporting its advertisement and said nothing about what size ears the aids fit.Business Response
Date: 07/24/2025
We apologize for the experience. After reviewing your orders, we went ahead and refunded your orders in full. No need to return, please keep or discard the products. We hope this resolves your issue.Customer Answer
Date: 07/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* *******
Initial Complaint
Date:07/22/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This item was ordered on 7/12/25 and paid by ******. On 7/16/25 I received a message that the order was on the way with a **** tracking number of *******************. The order was shown as shipped. To date I have heard nothing further. I have informed delivery and this still does not show up as in the system. It says label created but still no shipping information. This is very frustrating. I sent an Email asking about the status but did not get a reply. I request a complete refund. Thank youBusiness Response
Date: 07/22/2025
We apologize for the delay. Due to a heavily popular demand, we learned the order has run out of stock and back ordered. We have issued a full refund. Please allow up to 7 business days for the funds to return back to the original method of payment. Again, we sincerely apologize.Customer Answer
Date: 07/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ******
Initial Complaint
Date:07/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a *** hearing aid brand *********. I was shipped a generic device that does not have any of the features that were on the order site. Volume control needs a screwdriver, not a button like marketed. No noise cancellation feature as promised. This switch is fraudulent. I should note that the ordering site has offered an "upgrade" to the Pro model for $10. Allegedly, smaller size and longer battery life. Apparently the upgrade was a humongous downgrade that switched to a low-cost no-features model.Business Response
Date: 07/16/2025
We're sorry to hear the product did not meet your standard. We have refunded you in full. Please keep or discard the unit, no need to return.
07/16/2025 11:56am - Refunded - $103.48 Trans-ID: ******************************
Initial Complaint
Date:07/15/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a "power washer " & paid with my ****** account . I also disputed the charges with them immediately as upon check out I was upcharged an additional $44.00 on top of the $ ***** for what I don't know when I was returned to their website from ******. Email I received from them says **** has package but they haven't received anything from the company. It's been 8 days since I was told it is being shipped.Business Response
Date: 07/15/2025
We apologize for the delay. Due to popular demand the product was backordered. The latest **** tracking shows it's in transit and is expected to be delivered by the 19th of July. For the delay and your inconvenience, we'd like to offer a 20% partial refund, would that help resolve this issue?Customer Answer
Date: 07/15/2025
The business has contacted me regarding a 20% discount. I told them I want my $44 upcharge returned.If I receive 2 power washers I'll return one.Business Response
Date: 07/17/2025
For your inconvenience, here is what we have done. We refunded you for the 2nd order, please allow up to 7 business days for the funds to return and no need to return, keep both. Will that work for you?
07/17/2025 11:54am By - $44.99 Trans-ID: ******************************
Customer Answer
Date: 07/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ***********
Initial Complaint
Date:07/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just bought a power washer and got billed ***** for a mystery box I don't want or need seems to be a trend for this companyBusiness Response
Date: 07/07/2025
This was a mystery box opted in during check out but no worries, we refunded it in full for you.
07/04/2025 10:46am By ****** ****** - Refunded - $19.99 Trans-ID: ******************************
Initial Complaint
Date:07/02/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
**** notified me that there was insufficient postage for the power washer I ordered from Joventures. They also charged me for a warranty that I neither requested nor authorized.. I simply want a full refund for both the item & the unsolicited warrantyBusiness Response
Date: 07/03/2025
We apologize for the inconvenience. Not sure what happened with the postage but we have refunded your order in full. Please allow up to 7 business days for the funds to return back to the original method of payment.
07/03/2025 05:14pm - Refunded - $108.93 Trans-ID: ******************************
Initial Complaint
Date:06/16/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I just bought a mosquito killer and I ended up getting charged 9.99 for a mystery package I dont want nor did I order.June 16 2025Business Response
Date: 06/17/2025
The $9.99 charge was for a VIP mystery box opted-in during checkout. No worries, as a courtesy, we just refunded it for you. Please allow up to 7-10 business days for the funds to return back to the original method of payment, although, it's usually sooner than that!Initial Complaint
Date:06/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a power washer from Joventures on 5/05/25 for $98.98.I used the power washer and discovered that it leaked in two places.I contacted Joventures on 5/24/25 (it took quite awhile to receive the power washer due to an error by ****** and let them know about the defective power washer,and to request an RMA # to return the power washer for a refund.I was told that I needed to send a picture which I did on 6/04/25.They told me I had to pay the return shipping cost which **** charged me $43.34 to do.I requested reimbursement for the shipping cost since the power washer was defective.They told me that I was responsible for the shipping cost which is very unfair due to the defective nature of the power washer.This company has been VERY difficult to do business with. They take a long time to respond to emails.Business Response
Date: 06/10/2025
We apologize the product did not meet your standard. We have refunded your order in full. As a courtesy, no need to return the product - you may keep or discard. Please allow 7-10 business days for the funds to return back to the original method of payment.Customer Answer
Date: 06/10/2025
Now you are telling me that I don't need to return the defective power washer and that you will give me a full refund.
But you insisted that I return the power washer which cost me $43.34 to do so.
I expect a refund of the postage expense to return the power washer...$43.34.
Business Response
Date: 06/12/2025
I apologize for the misunderstanding. Could you show us a receipt for the return?
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