ComplaintsforMission Loans

• Initial Complaint

  02/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mission advisory company part of mission credit keeps calling from numerous numbers (that I keep blocking. They leave messages about a $33,000 loan I am eligible for to remove all my debt with. Me and my beau both share the phone line they never say to whom the message is for and never explain how they came to be blowing up our phone with this BS. *** called and told them I owe no debt yet still I receive around 5+ calls from them daily along with numerous text. Ive called the number and pushed 9 to be placed on the no call list all that did was knock my calls down to 3 or 4 daily and up my text to 7 or 8 daily. I am fed up we would never give out our personal information that they want anyway especially to someone who harasses us with call and texts like they do. I just want it stopped!!!

  

  Business response

  02/26/2024

  *******************************,

  Mission Loans, LLC has investigated your complaint, and diligently reviewed all of its outgoing mailers, call logs, vendors, etc. and were unable to locate your name in any of our systems or call sheets. 

  We apologize for any inconvenience, and as of last Friday, we removed your name from all of our systems, call logs, mailers, etc.   This may take a few days to implement.  However, should you still receive calls in the future, they will not be coming from Mission Loans, LLC. These may be coming from another company.  

  If you have any further questions, please do not hesitate to contact me toll free at ************.

  Kindest regards,

  ****************, CCO

   

• Initial Complaint

  11/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  For over a week I have not been able to access my mortgage information, nor have I been able to pay my mortgage. The phone lines for this business either say there is a technical error and hangs up, or to leave a message and they will call back, but they don't. I'm not sure how this is supposed to be handled and how I'm going to pay my mortgage when nobody can contact this business.

  

  Business response

  11/29/2023

  ******************,

  Upon reviewing your complaint, we have determined that you are not a current customer of **********************, LLC.  *********** you need to reach is ********** You can reach them in this manner:

  IVR Hours 8am 9pm EST
  General **************** ****************

  Thank you,

  ****************, CCO

  Mission Loans, LLC 

  NMLS #******

• Initial Complaint

  10/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I receive WEEKLY *********************** documents sent by Mission Loans LLC, and disguised as an official document. These weekly mailers are actually attempts to get me to buy off on an equity loan with Mission Loans LLC. I have NEVER done business with this company and NEVER will. This harassment by Mission Loans LLC has gone on for over two years now, almost every single month, and often weeks in a row. I have sent the correspondence back with a request to be removed from these mailers, and I have called the Opt Out number with NO results. I will contact the ********** Secretary of State and ****** DA next, if I am not removed from these mailers within the next two weeks.

  

  Business response

  10/27/2023

  **************,
  
  Mission Loans, LLC (the Company) has received and reviewed your BBB complaint. The Company apologizes for any inconvenience caused our actions.  As such, the Company has taken immediate action on your behalf, including removing you from our Call and Mailer Lists, internally and with our third-party vendors. Should you have any questions or concerns, please do not hesitate to contact me by email at ********************************** or toll-free at ************.
  

  ****************
  Chief Compliance Officer
  Mission Loans, LLC
  NMLS ID #******

  Customer response

  10/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I will consider it satisfactory after several weeks of no longer receiving their mailers.

  Thank you
  

• Initial Complaint

  09/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I applied to receive an home equity loan. My goal was to consolidate all of my bills into one and pay one mortgage payment. I shared with the officer that I had a low credit score, but she said they had approved others with a lower score. I reviewed the paperwork and initially my race was marked incorrectly. I supplied my paystubs, retirement accounts information, SSN card, driver's license. They came back asking for work location. I work as an IT professional and I work from home. They asked my employer to verify. Okay. I supplied all this information and I was told they could not approve the loan. I just don't understand why. I was told that they considered my home a second home even though I only have one home. Why do the rules change over and over? I was told there would be no problem and that ALL my paperwork checked out in my favor. I don't recommend anyone to use this company.

  

  Business response

  09/29/2023

  September 29, 2023
  

  *****************,
  

  Mission Loans, LLC (the Company) has received and reviewed your complaint.  After receipt of your loan documentation, it was determined that the subject property was located in a different state as where you currently reside.  As explained to you by the Loan Officer, we must follow very strict guidelines as to occupancy requirements.  We understand that these guidelines can be confusing, and the Company apologizes that we were unable to make the guidelines restrictions work based on your loan request.  As such, today, the Company opted to refund the $600 appraisal fee back to your credit card.  It may take up to two weeks to see the refund depending on your credit card company. Should you have any further questions, please do not hesitate to contact me at ********************************* or by toll free ************.
  
  Kindest regards,
  

  ****************
  Chief Compliance Officer
  Mission Loans, LLC
  NMLS #******

• Initial Complaint

  08/21/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Mission Loans keeps calling me and texting me. I have not applied for any loans. I block their calls and texts, but they keep calling. I want them to stop. This has been happening for a week now and they keep calling me

  

  Business response

  08/31/2023

  August 31, 2023

  ****************,

  Mission Loans, LLC (the "Company") has received and reviewed your complaint.  *********** apologizes for any inconvenience caused by our actions.  As such, we have taken immediate action and removed you from our Call and Mailer lists.

  Should you have any questions or concerns, please do not hesitate to contact me by email at ********************************** or toll-free at ******************.

  ****************

  Chief Compliance Officer

  Mission Loans, LLC

  NMLS ID #******

• Initial Complaint

  08/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  July 2023 I answered a call to Mission Loans while I had been browsing my financial options. I asked ********** what the interest rates were. He refused to answer me until he asked me all kinds of personal information. He insisted that he needed to know in order to give me an interest rate. I did not like the interest rate he eventually gave me and so I told him I was hanging up. He insisted that I continue with him and my last words were something to the effect that he wasted my time, I am uninterested in a loan, and I do not like what you are offering me. About a week later I received a loan package in the mail with all my personal and sensitive information for me to sign and return. I sent ********** an email stating that I DID NOT request this loan nor was I interested in obtaining a loan at all, and that this business practice was unacceptable, as I had no idea this was being mailed to me. It is possible someone could have stolen this information from my mailbox. I asked him never to contact me again in any way. I ripped up the packet and through it away.Today I received a letter from ********** stating that I still had forms that needed to be signed and sent to him. It says if he doesn't receive this by 9/6/23 that he would not be able to proceed. I want this information deleted from their data base.

  

  Business response

  03/21/2024

  We have received your complaint and reviewed your concerns.  We apologize for any misunderstanding, however, based on the information we obtained from you on July 11, 2023, we are obligated to provide you with initial loan disclosures under the Truth-in-Lending Act and the *********** Settlement Procedures Act.  This requirement is based on obtaining the following six items of information from you:
  
   
  
  Name.
  Income.
  Social Security Number.
  Property Address.
  Estimated Value of Property.
  Mortgage Loan Amount sought.
   
  
  As you have requested, we have cancelled your file and have added you to our Do Not Call / Mailer Lists. 
  
   
  
  Should you have any further questions, please do not hesitate to contact me at ********************************** or by our toll-free number ******************.
  
   
  
  ***********,
  
  Chief Compliance Officer
  
  Mission Loans, LLC
  
  NMLS ID #******
  
   

• Initial Complaint

  07/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Ever since we closed on our home we get junk mail EVERYDAY sometimes double junk mail wanting ** to sign up for some kind of protection insurance it's all the same mail!Take us off your mailing list I want NO SOLICITATION from your company!

  

  Business response

  08/08/2023

  *****************************,

  We have investigated your complaint and were unable to locate any mailers sent directly from our third-party companies. We believe these mailers were probably sent from other third parties using a search through public records. Regardless, we have taken every step to remove you from our vendors externally or internally.  Should you have any questions, please do not hesitate to contact me directly at *********************************** I will be happy to further assist you.

  Kindest regards,

  ****************, CCO

  ******************

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was refinancing my ******* property and was told by ***** it would close on a Friday and the insurance was changed over and the loan was never changed. Attempts to contact them were futile. I was told that they were out of business. I would like to file a complaint seeing as they left with an interest rate that I could have lowered with my original company but they said the owner who use to work for the original company would love me to use Mission.

  

  Business response

  05/08/2023

  Mission Loans, LLC (the "Company") values its borrower relationships. As such, the Company was surprised to learn that ************************ chose to file this complaint on an application that was taken by the loan officer over a year ago on February 25, 2022. In an effort to respect ************************** privacy regarding this complaint, the Company will offer high level and brief response. Upon review of the 2022 loan information, it was clear that the loan officer made several attempts to obtain required documentation based on underwriter conditions in order to move forward with the loan. As ************************ knows there were personal circumstances that arose which made this task difficult and ultimately impossible to complete. unfortunately, do the lack of responsiveness, the Company was left with no choice but to cancel the loan.
  

  When this complaint was received, a loan officer of the Company immediately contacted ************************. He explained that we are still in business and could be easily contacted by either referring to her existing loan documentation, via a ****** search or by simply searching for Mission Loans. Additionally,the loan officer asked if she would like to move forward with a new loan application but she unable to do so at that time and indicated she would call back. Our loan officer has made several more attempts to contact ***********************, and to date she has not returned any of his calls.
  

  Due to Ms. *********** lack of responsiveness, the Company cannot help her with her desire settlement at this time. Should ************************ choose to respond,the Company will be more than happy to assist her with a new loan application. 

  Thank you,

  ****************, CCO

• Initial Complaint

  09/30/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I applied for refinancing at the beginning of August. I was given two loan payout notifications that ended up falling through. I then received a phone call explaining the circumstances behind why my loan wasnt approved to receive a text an hour later saying that it was funded congratulations. Then three hours later after my wife had to email Mission Loans seeking clarification we were informed that no our loan wouldnt be funded and there was nothing Mission Loan could do. I never realized that messing with peoples lives to such an extent was common business practice for people.

  

  Business response

  10/03/2022

  We have been in contact with ********* multiple times a day to explain that unfortunately a new lien popped up against his home and we were unable to fund the loan. After working with him and his solar company we were able to get the lien removed and as of Friday 9/30 his home loan has successfully closed and funded and he is aware of this.

• Initial Complaint

  09/27/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  7/22/2022 I applied for a refinance on my home. I had ********************* contact me from Mission Loans and we started the process over the phone and through the computer. We had a disclosure sent to us and then processed the loan to the underwriter, we were contacted that more information was needed and that we would need the appraisal fee for the property to be done before we could close the loan. $495.00 was taken from my account on 8/8/2022. I have contacted the company many times, in august and september trying to find out about the appraisal report and the closing date of this loan. I also have tried contacting ********************* through email, text and phone call at the number I have for him, no response had been made. I feel that I have been scammed out of my money and really glad that I did not add ******* to my account when I was asked if I had a savings account, I could add to show good faith. I am not working and applying for disability with my military pension as my income. The money taken from my account is not much but right now it could be used for the bills I am behind on or to get the loan to process or even just a refund and denial letter on the loan would be fine. Just some kind of explanation as to why I don't have the closing date and the money for the appraisal refunded, or the appraisal report in my hand. My other concern is that if I have been scammed then this person has all of my information in his hands and not sure where I will be in my retirement if my personal information is compromised.

  

  Business response

  09/28/2022

  We were just made aware of this issue and have rectified it by refunding the customer the full amount of the charge of $495 on her credit card. We have left voice messages as well as emailed the customer to confirm she received the refund.  The customer has not responded back yet. Sometimes it can take several days for a credit card refund to show up on the customers' account but we have provided proof of the refund to the customer as well. We believe this fully resolves the issue.

  Customer response

  09/29/2022

  I did receive the ****** back, but have not received the denial letter and proof that the loan paperwork did not process. That was requested as well as the refund.

   

  

  Business response

  10/03/2022

  The Sales Manager has responded to the customer to let her know there is no denial letter since she cancelled the application we did not deny her. When a customer cancels a denial letter is no issued.  We have also confirmed via email that we are not proceeding per her request and no other action is being taken on our side with her loan or paperwork.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩