ComplaintsforCRB Auto

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a joint account with my daughter *****************************. In June 2023 the final payment was made on the auto loan. Unaware that a deferred payment, following a divorce and midcovid, would be added to the end of the contract and not extending the contract Destiny arranged an extension for the deferred balance which was payed as agreed. The CRB agent did not disclose that we would still be considered 30+ late. In July I received a credit update that my credit dropped 56 points due to this misunderstanding. Considering the payments never defaulted not event thru the pandemic and the final payment was paid as agreed. I am requesting ***** and leniency and removal of the 30+ day late reported to all 3 credit companies. Prior to this incident my credit was excellent even thru the pandemic and dealing with my disability. I have been very responsible with my credit and my finances. Had I known this would be reported as a 30+ day late I would have paid it personally prior to that and collected the money from Destiny('s ex spouse who has possession of the vehicle and agreed to make the payments) in the following weeks. We have spoken to CRB auto representatives multiple times regarding the credit report issue only to be yelled at and hung up on. I dont know where else to turn. I'm sure this is just a misunderstanding and am hopeful to get this resolved as quickly as possible. The account number for your review is ***********. Thank you for your time and consideration in this matter.

  Business response

  09/12/2023

  ************** actively tracks complaints and takes every voiced concern seriously. We would like to thank ***************** for reaching out to us and allowing us to investigate this matter. We would like ****************** to know that upon receipt of her complaint, ************** management conducted an in-depth investigation and reviewed all relevant information connected with her concerns. Please note that ************** management has spoken to ****************** s and has taken steps to address her concerns. We value the relationships that we have built with our customers and invite ****************** to reach out with any further questions or concerns she may have.

• Initial Complaint

  05/11/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The alleged account on my credit report continues to report inaccurate information. I am totally confused all three consumer reporting agencies, Experian, Equifax and TransUnion are reporting different balances and the date open is different. I have reached out to your company to try to get this issue resolved. However, I received a payment history, but it was not considered professional to me. I have a very large family and I know a lot of people, but I would never advise them to get a car finance through CRB the service is horrible!!!

  Business response

  05/19/2023

  We would like to thank ****************** for reaching out to ** and allowing ** to investigate this matter. We would like ****************** to know that upon receipt of her complaint, ************************* is processing your complaint as a direct credit dispute and will conduct a reasonable investigation with respect to the disputed information and report the results of the investigation to you directly.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ************** Auto Finance repossessed my vehicle on 9/29/2022 and has denied me my right to cure the loan arrearage under the terms of the contract and CA law. I fell behind on my loan as a result of a life threatening medical condition related to Covid. I am prepared to bring the loan current but ************** is clearly ignoring my incoming calls and emails during the 15 day cure period recognized under the contract and related statutes. I am a single dad with two children who now cannot even take my kids to school. I need help establishing contact with ************** Auto Finance to cure the loan arrearage before the 15 day cure period expires on 10/13/2022.

  Business response

  10/12/2022

  ************** actively tracks complaints and takes every voiced concern seriously. We would like to thank ******************************** for reaching out to us and allowing us to investigate this matter. We would like ******************************** to know that upon receipt of his complaint, our management team reviewed all relevant information connected with his concerns. We have confirmed that a team representative has made contact with ******************************** and was able to assist with his concerns.We value the relationships that we have built with our customers and invite ******************************** to reach out with any further questions or concerns he may have.

• Initial Complaint

  03/30/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This account inaccurately reported from my credit report in 3 credit bureaus like Equifax, Experian and Transunion. MECHANICS BANK AUTO FI ***************** Date Opened:12/15/2020 The postings on this account was inaccurate and misleading also included inaccurate balances ($29,949.00). I already reached out to them but still now there were no responses also sent disputes to the Credit Bureaus

  Business response

  03/31/2022

  ************** actively tracks complaints and takes every voiced concern seriously. We thank **************** for reaching out to us and allowing us to investigate this matter. We would like Mr. ************** know that upon receipt of his complaint, our management team reviewed all relevant information connected with his concerns and records confirm we complied with Bank policy, regulatory guidelines, and information provided to the three nationwide consumer reporting companies is accurate and within the Fair Credit Reporting Act (FCRA) requirements.

• Initial Complaint

  03/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Over charging of late fees , They are charging late fees for owing late fees, I even tried calling an paying principal balance and see about getting the excessive amount of late fees waived and they are in the business of collecting late fees. I had heart issues and became late. now they are charging late fees for not paying the late fees.

  Business response

  03/24/2022

  ************** actively tracks complaints and takes every voiced concern seriously. We thank ********************** for reaching out to us and allowing us to investigate this matter. We would like ********************** to know that upon receipt of  his complaint, our management team reviewed all relevant information connected with his concerns. We have confirmed that our Servicing Team manager made contact with ********************** and was able to adress his concerns. We value the relationships that we have built with our customers and invite ********************** to reach out with any further questions or concerns he may have.

• Initial Complaint

  11/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This complaint is for a payoff check that I wrote for an auto loan that mechanics bank auto finance entered incorrectly when attempting to cash. Because the check was not recognized by the bank I was asked for anther check to be sent. I sent a cashiers check and am waiting for the bank to cash it. ************** says they can not cash the cashiers check until they are notified by my bank that the fictitious check they entered is unable to locate. ************** is unwilling to assist with the problem they have created and release my title to the **** 10/18- mechanics bank receives my first check and enters my bank account info incorrectly but shows auto loan as paid 10/22- my 1st call as to why the check hasnt cleared my bank 10/23-27 I am ginseng multiple excuses by customer service as to why my check is cashed 10/28- I am told by collection supervisor *************************** that they entered my account info wrong and that I should send another check 10/28- I get a cashiers check for the payoff amount and overnight deliver it to mechanics bank 10/29 I receive confirmation from **** and mechanics bank that they have received my cashiers check 11/2-I am told by ********************** that I need to contact my bank, BofA, that I need them to find the check that was incorrectly entered by searching for the exact amount and range of dates, then have them contact mechanics bank to clear the error.11/2- I make contact with my Banks Manager. He has no idea how to find that information but provides contact info for **********************. I relay that contact info to ********************** 11/3 I send the bank manager an email asking if mechanics bank has contacted him 11/3 no answer when calling ********************** 11/4- received an email from bank manager, he has received no contact from ********************** 11/4- spoke with ********************** and he says we are waiting to see if BofA sends back check as unable to locate. I inform him thats where we were two days ago

  Business response

  11/08/2021

  Mechanics Bank actively tracks complaints and takes every voiced concern seriously. We thank ********************** for reaching out to us and allowing us to investigate this matter. We would like ********************** to know that upon receipt of his complaint, our management team reviewed all relevant information connected with his concerns. We have confirmed that our ******************** Manager made contact with ********************** and was able to answer his questions and resolve his concerns. We value the relationships that we have built with our customers and invite ********************** to reach out with any further questions or concerns he may have.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩