ComplaintsforCentury Business Solutions

• Initial Complaint

  11/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Century Business Solutions allowed a fraudulent charge to take $10000 from our business. They have also knowingly sold us several thousand dollars of defective credit card swipers. These swipers do not work, stay connected to the internet, or effectively take customer cards. We have had multiple requests to management without a response. *************************** their VP of sales has promised no less than six different times to get ** information to prevent this in the future and not ONCE has actually followed up. This company's customer service has been beyond poor. They do not protect their customers nor provide information when asked. I would like contact from upper management other than *******. Having a conversation with him is a complete waste of time. We have spent 6 months trying to get an answer from management to no avail.

  

  Business response

  01/17/2024

  There are some fundamental statements made by Chariot which need to be addressed:

  
  ********** is not responsible for $55,000 in losses to Chariot. Chariots customers disputed charges for product Chariot sold them and the bank investigated and ruled in their favor. The customers received their money back from Chariot for these disputed transactions.

  
  It is not accurate that ********** employees did not respond to Chariot for 9 months. ********** employees reached out to *** at Chariot repeatedly and have taken a great deal of time to address his concerns and share these facts with him.

  
  Chariot was provided with card readers also used by other businesses. These card readers do accept EMV chip card transactions. ********** has offered to set up a time to review this capability and train Chariots employees and this offer has not been accepted.

  
  It is not accurate that the ********** portal applied incorrect amounts. The ********** portal applied the amounts that were inputted. Detailed reporting was provided to Chariot clearly demonstrating this, including screenshots. ********** has received no response from Chariot and no further requests for assistance.

  
  ********** is a top-rated payment services provider, and we have a committed team who works very hard to provide the highest level of service possible. ********** continues to operate in good faith with Chariot despite this review, and we remain open to investing more time and providing additional training. 

  Customer response

  01/17/2024

  Let's be clear, ********** is AVOIDING responsibility.  Here are the clear documented facts
  I am happy to show the BBB all of the dozens of email chains that go dead waiting for ********** to respond or provide the information they promised to.  Please SHOW ME one response from ****************,************, or the chargeback team, providing us the fraud protection review we asked for between January and November 2023. It does not exist.  Their failure to respond allowed professional fraudsters to target our business again after we warned Ebiz we needed URGENT help. Their employees and senior management blatant incompetence and inability to respond to basic requests DIRECTLY caused this loss.  If any of their managers or employees HAD responded within 9 months, we would not be in this situation. 
  
  Even if their credit card terminals are capable of accepting chip cards, the machines have not worked in OVER A YEAR.  What business in **** doesnt have working credit card machines?  OURS,thanks to EBiz.  I have emails from their team ADMITTING they knowingly sold us defective terminals.  I have over 100 emails with ********** documenting that these terminals still do not work. Another blatant lie by Ebiz Management. 
  I have more email promises from ****** their tech team would call us right away from December 27th.  Surprise, still no call.  I have multiple emails this month documenting their machines are declining all AMEX transactions and ALL swipes on their machines, still no call OR email response.  Their "committed" team doesn't respond or assist customers.

  
  I am asking the BBB to further review our evidence and lower the rating of such a dishonest company.  It took them months to respond. They deserve a giant F on their rating.  

  
  Our demands: 
  They admit their team didnt protect us and make it right.
  They provide working terminals immediately. 
  They fix all the glitches in their settings denying all swipes, scans, chip and even hand entered AMEX cards NOW.

   

• Initial Complaint

  05/09/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In the month of February we requested the services of ********** Century Solutions, located at ******************************************************************* only worked for ** until 02/24/23, because I expressed my complaint over the phone that the daily account statements did not accurately report what we charged. (apparently there was robbery)Send a complaint in writing and by phone and state that we were totally canceling your services.This company unduly continued to charge us for the services that they no longer provided, taking advantage of the fact that they have our routing number and number of accounts.That is how I expressed my complaint with ***** dated 10/04/23, that they improperly charged our account $62.04 This ***** with the email **************************** He expressed that it was not going to happen anymore and he promised to give us the Refund, which he did not do and in this month of May they have also charged our account $62.00 and continue to steal money from our company ******* ***************** "Starlight Limousine" from the checking account .For this reason we come to file a complaint against ********** Centuty Business Solutions, stop charging us improperly for a service that we canceled on February 24 of this year.

  

  Business response

  02/07/2024

  We appreciate the feedback and are always looking for any areas on ways we can improve and better serve our merchants. We have reached out to this merchant to get some clarity, as we can't seem to match up these events with our notes on her account. Her account manager spoke with her on April 7th, 2023 and no request to close an account was shared at that time. We do not see any billing discrepancies as the account was closed upon request, and the fees assessed matched the time the account was open prior to being closed. Processing networks do review processing **************** merchants and may flag transactions that seem out of the norm from time to time. However, we do not see any record of any processing reviews or delayed funding as a result on this account. We'd love to clarify if we may be missing something and help to address. We are very willing to work with the merchant and hope she gives us an opportunity to address the concerns she's shared.

• Initial Complaint

  10/14/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 8/2/2022 after numerous issues with Ebiz credit card processing service we asked that our two accounts be cancelled. I have communicated in writing multiple times with my sales rep and escalaled with ******** who said he would get our account closed ASAP, but we continue to get charged the monthly fees and our accounts remain open. It's disappointing that a company will not close our accounts and stop charging ** the monthly fees. I would like my accounts closed and want a refund of the August, September, and October fees that I am being charged that would not have been charged if my account was closed per my request.

  

  Business response

  06/08/2023

  This issue has been resolved. We spoke to ***** on March 16, 2023 where ***** confirmed that both accounts for ******* and Rocket Orthopedic were closed, all charges stopped, and all charges were refunded. We can provide more detailed information and communication records on this issue if requested.

  Customer response

  06/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  10/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  OUr company ****************** had terminated business with Century back in May of 2022, yet we continue to get billed for their services. We have call and emailed on serval occasions and cannot seem to get this resolved. At this time we have cancelled the *** payments so they can't receive payments from us. As of this time they owe us back payments that were made to them at least from June to present.

  

  Business response

  03/14/2023

  We greatly appreciate and value all client feedback at **********. Our team reviewed the status of the account for ****************** and discovered that the account was closed in September 2022, after the request for closure initially came in. The client stated that they wanted to close the account in May but our team cant validate that and we cant find record of any closure request prior to September 2022. Regardless, our team issued refunds for the months that elapsed between May and September as a show of good faith. We assumed this was fully resolved until we saw this complaint filed on the BBBs website. We do not see any record of calls or emails to our company directly to state that there were further charges. We investigated over the past few days and determined that the client is correct here and that their account was inadvertently billed following the account closure in September 2022. We have requested refunds directly from our processing network and have reached out to ****************** to apologize for the error in our system.Tell us why here...

• Initial Complaint

  05/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Cancelled service 3 months ago, then 2 months ago, then again recently, but still keep getting bills for a service that I am not using. I was also told that it would save me money compared to the current merchant services I was already using, totally NOT true! Fees were much more than my current merchant services but was told to just try it for free, which also wasn't true as I'm still getting charged months later for something I cancelled months ago. Have sent numerous emails to numerous staff at this place and never received an answer, no has anyone helped me fix this problem that continues to this day. Then on top of it, this company continued to send my customers invoices for things that had already been paid further embarrasing my company as Century was NOT authorized to EVER do this in the first place. Lack of detail and lack of followup seems to be a common mantra here!

  

  Business response

  11/10/2022

  A merchant account was approved for Ptech in February of 2022 for the owner of the business *********************. Prior to moving forward with Century ************** was given a live demo of our solution and a cost proposal. He made the decision to move forward as he liked our integration and the pricing he was given, which was competitive.  ************** was contacted upon approval his merchant account. Training and install for our integrated payment solution was completed. At some point at the beginning of March 2022 ************** reached out and requested closure of his merchant account due his customers not utilizing credit cards as a form of payment the way he had expected.  Per our policy the account closure was started, and the ************** was notified it could take up to 30 days close the merchant id. The payment gateway was closed immediately. Per our policy we do not have a contractual term, nor do we have a penalty for early termination. The account was closed on 3/15/2022. A few months later in May we were notified by our accounting department that there had been an issue with our billing system and some closed merchant accounts had been charge a gateway fee by error. Once this was realized credits were issued immediately to all the merchants who were affected this issue. **************** company Ptech was one of those businesses. ************** noticed the charges and contacted us immediately. We responded to his email within 48 hours and let him know there had been an error and credits were being issued for the billing error. The credit was issued thereafter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩