Complaints

This profile includes complaints for Gentle Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gentle Dental

  2260 E Imperial Hwy Fl 8 El Segundo, CA 90245-3501

• 

  Gentle Dental Care

  20 Pidgeon Hill Dr Ste 204 Sterling, VA 20165-6134

• 

  Gentle Dental

  6600 S Gator Creek Blvd Sarasota, FL 34241-9721

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  Gentle Dental

  6401 NW Expressway Ste 100 Oklahoma City, OK 73132-5142

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  Gentle Dental

  10168 Indiana Ave Riverside, CA 92503-5302

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 21 12 PM. I had an appointment for what I thought was just a cleaning and the front office manager(Xaye or Xave ) told me that I had to have a laser treatment on my gums, she was persistent telling me 3 to 4 times that I had to have this procedure and it wasnt until I told her that I did not have to have anything done that I just wanted my teeth cleaned which seem to upset her after waiting about 40 minutes after my appointment time! (******) the dental hygienist there for that location flamingo ****** sat me down in the chair. I hear the office manager come over I couldnt quite make out what she said, but I heard him say dont worry about it. I got this. Ill take care of it ! and before he starts he tells me how I need this laser treatment. I proceeded to tell him no thank you Id like to try to take care of it myself and then if I come back in three months and then he still feels, I need it. I would get it done, but that I was not interested at this time to get it done. he starts cleaning my teeth and it wasnt until he was in the middle of giving me the laser treatment that I realized what he was doing, I was so confused and upset. I felt like they had scammed me I feel taken advantage of! I repeatedly told both the office manager and the hygienist that I did not want this procedure and yet it was done Everything happened pretty quickly as he walked me out. I was confused. Wasnt sure what just happened the Office manager ( Xaye ) as she checked me out, she said I always get what I want I was shocked I couldnt believe she said that ! As I sat in my car and thought about what just took place I realize what they had done they lied, tricked , scammed me and did it anyway! I explicitly told them both I did not want this procedure done. This was beyond unprofessional borderline criminal! I can only imagine that I am not the first ****** theyve done this to or the last. HELP !!!

  Business Response

  Date: 07/28/2025

  Thank you for bringing incident to our attention. Someone will reach out to you within 48 hours. - Thank you!

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I went to this dentist when my regular dentist wouldnt accept my insurance. I went in because I had a bad root canal and was seeing if they could save my tooth. They ran a diagnostic and gave me a cleaning. They charged me for the diagnostic but they kept asking me to run more x rays and talk to a specialist. After my third visit I quit going and decided to go to my regular dentist. But now gentle dental is applying me to dentist visits I didnt schedule and charging me for not showing up. Now they say I owe them $41 dollars but I paid for everything each time I visited. I still get emails and texts from them talking about an appointment, but after their business I would never go back and havent contacted them. So can you please make sure they quit sending me stuff and quit stating that I have an appointment with them.

  Business Response

  Date: 07/15/2025

  Good afternoon Mr. ******************** style="font-size: 0.875rem;">Thank you for reaching out to us. Please allow us to review your information. Someone will give you a call within 48 hours. - Thank you!

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worse costumer service. I had my appointment scheduled at 4pm, arrived at 3:50pm, immediately the costumer service representative asked ifI filled out the paperwork, I was not aware, she said "I sent a text," I repeated myself I have not received anything and showed the only confirmation texts I received, she repeated "I did" discrediting my word and said that she would resent. When she send the message I showed her that it was the first message I received. She had me complete all the documentation and I submitted at 4:01pm, she came back to her desk and saw another patient then told me at 4;05pm smiling that she needed to reschedule. I told her that the forms were completed that I asked for time off work and she smiled telling me that is part of the policy. At 4:05 I asked her if she knew that she was going to reschedule me why did she have me fill up the forms, then she changed it that her manager sent the text on Monday and that is policy that she needs to reschedule smiling, I told her that it would be nice having at least some empathy for costumers to respect out time rather than smiling telling us that they will reschedule even if I arrived ahead of time.Horrible service never will recommend this business, they do not appreciate costumers at all, they prefer to go home early on 4th of July weekend than to have at least some empathy and understanding for new patients. No stars!At least a courtesy call to reschedule if they wanted to leave early but nothing setting the blame on the costumer and trying to hide behind policy their need to have a little control over other people, so disappointing.

  Customer Answer

  Date: 07/08/2025

  Brenda ****

  Business Response

  Date: 07/09/2025

  Good morning Ms. ***************** style="font-size: 0.875rem;">Thank you so much for reaching out to us. We truly apologize for the inconvenience. Please know that we will notify the Business Manager and Director Of Operations for that office to ensure this is addressed and to better assist our patients moving forward. 

  Thank you.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23555364
  
  I am rejecting this response because: I asked to speak with the manager or supervisor and the person who provided me with the worse costumer services smiled and said the manager is out and I am the supervisor, no effort at all to make service recovery. I was told that appointment needed to be rescheduled 10 minutes before the actual appointment and 5 minutes after.. even at a doctors appointment they give you 15 minutes of grace ****** providing empathy to clients.. my appointment was scheduled at 4pm and I was at the office at 3:50pm and out of their office by 4:05pm, that person from the moment I walked in not even 2 minutes after told me that my appointment was going to be  rescheduled, discredited my word when I told her that there was no text message sent with the prescreening questions, had me complete the questionnaire, and still told me that it was not completed that the appointment was going to be rescheduled. I would like to know the response/action from Business Manager and Director Of Operations. Terrible costumer service. 

  Sincerely,
  
  ****** ****

  Business Response

  Date: 07/17/2025

  Good ***************************** you so much for taking the time to share your experience and provide valuable feedback. We sincerely apologize for the inconvenience you experienced as a new patient, particularly around the paperwork process. This is certainly not the first impression we aim to make, and we regret that your visit did not reflect the standard of care and hospitality we strive to uphold.
  We truly appreciate the opportunity to address this and would love to support you in rescheduling your appointment. Youre welcome to contact our Director directly at ************ to coordinate a visit at either our ****************;or Sorrento Valley location, both of which accept your insurance.
  If you happen to reach voicemail, please dont hesitate to leave a message she will be more than happy to return your call within 24 hours.
  Again, we are grateful for your feedback and the chance to become your dental care provider. We look forward to welcoming you soon and making your next experience a positive one.
  
  Thank you,

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first visited this location at the end of April when I was looking to start the journey of fixing my smile. I was given a couple of general quotes for services and made the decision to start the 3 step process. I made it very clear from the beginning that I wanted to know the cost of sedation before my appointment so I could made an educated decision; and I was told I would be looking at roughly $1700 for the extraction.Step 1 - Get a partial denture impression, pay $700 and wait over a month to be seen by a surgeon to get my teeth removed Step 2 - Show up today and was told that the 'general quotes' that I received are FAR from the actual cost if I want to proceed. The new cost is closer to $4800. Well, I am already in 1/3 of the way now and I can't just take all this stuff to a different dentist! The receptionist offered a half-hearted apology and was able to give me a small discount but nowhere near what I was originally told. I asked her specifically, "what else can I do" and was offered no other resolution at that time. Make my payment and get in the chair to start the procedure and THEY DIDN'T MAKE THE CORRECT PARTIAL DENTURE. Again, what am I supposed to do.....So now here I have paid almost 3X what the original cost was supposed to be and get to wait and pray that they are able to fix the partials in a reasonable amount of time. But don't worry, they offered me a face mask for the inconvenience.The manager Jasmine has admitted fault to several flaws that occurred during the process; including technicians mishandling orders, receptionists providing false details, and not being offered to stop treatment and refund what I had started.

  Business Response

  Date: 06/16/2025

  Good morning Mr. ******************** style="font-size: 0.875rem;">Can you please provide us with office name so we can better assist you. - Thank you! 

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23469366
  
  This incident occured at the office located at ************************************************************
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 06/24/2025

   

  Good morning Mr. ******** I went ahead and reached out to the Business Manager, and she provided the following information in response. She stated you were initially provided with a quote for the Oral Surgery treatment. However, following the consultation, the quote was revised based on the updated diagnosis and clinical recommendations from the Oral Surgeon. The Desert Dental team reviewed the revised treatment plan and associated costs with you, you acknowledged and agreed to the changes prior to treatment.

  At the same time, your partial dentures required modifications and had to be resent to the laboratory, which delayed delivery. You were informed of this, and despite the delay, chose to proceed with all scheduled treatments.
  After the procedures were completed, you called the office upset about the increased cost. In an effort to show understanding and maintain goodwill particularly due to the delay with the partials, the office offered to waive the fee for the partials in the amount of $680 and the office arranged for the case to be rushed at no additional cost.

  During follow-up conversations, you became increasingly hostile, including making verbal threats and speaking disrespectfully to the office manager. Most concerning, you threatened to return to the office and stand at the entrance to share negative feedback with incoming patients. The office manager has followed up with you twice to address concerns, but behavior has escalated despite the good faith efforts.
  We have done everything reasonably possible to address the situation, and there are no further accommodations we can offer.  

  Thank you,

  ***** *******

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23469366
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *******

   

  There are three sides to every story; the company side, the consumer side, and the truth.   While I accept full responsibility for my anger during this experience I feel it warrented considering the many circumstances and situations I had been put in through this event.   I think it's important to clarify several flaws in your response;

  
  1. I was never 'consulted' prior to the surgery.  I was put in a room and sat for approximately 20 minutes while I waited and listened to anther guest complaining about a billing issue.  The new treatment plan was given to me by the office manager without once seeing a doctor.  I expressed my concern at that time and that is when I was given the small discount.  I asked what my other option was at the time since I was so surprised at the cost and I was given no other option; Jasmine your other manager expressed that was a perfect opportunity for it to be explained to me that I could stop treatment at that time and get a refund for my partial. 

  2. After the IV was put into my arm is when I was told about the partial being incorrect.  It did not 'need modificiations' as you explained; it was ordered incorrectly and never checked before my visit.  The nurse is the one who offered to look into a discount for the partial since it was far from what it was supposed to be. 

  3.  Hours after my surgery I was still unable to pick up my medications from the pharmacy, so I tried calling the office for over an hour with no response so I drove myself over there and walked into an empty office.  I asked why nobody was answering the phones and was told 'it goes to a call center'.   The pharmacy was uanble to fill the order because it was also submitted incorrectly. 

  4.  I think the word threat is used unnecessarily in your response as well.  At no time did I say anything that was 'threatening' besides me expressing my concerns and letting your office manager know that my concerns would be made public on various platforms like Yelp, ******, and facebook.   I did also make the comment about standing in the lobby expressing my concerns to other patients because I do think its important for people to know the business they are working with only while I was being left waiting for a response. 
  
  
  My surgery was on 6/11 at 8am.  I was promised a phone call back from ****** on 6/12 by end of business and did not receive that call as promised.  I called back 6/14, 6/16 and 6/19 leaving a message asking for a response back with no such luck.  I finally received a call back on 6/20 that my partial had arrived and then was told Jasmine had a family emergency and would not be able to get back to me until Tuesday 6/24.     

  I called at end of business on 6/24 and finally got ahold of Jasmine and was told I could get a call back on 6/25 by noon.     

  6/25 at 5:31pm I received a call that I would be refunded for the consult (because there was no such consult) and a full refund for my partial and that refund would be made available in 7/10 business days.   She also expressed that further investigation would be made into the billing by the corporate team.   So long as I am given the refund for the consultation fee and the partial that ordered incorrectly I will be happy to never have to contact the business again. 

  Business Response

  Date: 07/03/2025

  Dear ******,

  Thank you for taking the time to share your concerns. We truly appreciate the opportunity to connect with you and understand your perspective.Patient experience is very important to us, and we are committed to supporting positive and respectful resolutions whenever possible.
  While our records indicate that services were provided in accordance with standard practice, we understand that individual experiences and expectations can vary. As a gesture of goodwill and in an effort to bring closure to this matter, we will be waiving the $140 consultation co-pay and providing a courtesy adjustment of $680 for the temporary partial.Additionally, the $68.20 credit currently on your account will be included in the total refund, bringing the amount to $888.20.We are in the process of preparing a formal resolution letter,which will include further details and next steps. You can expect to receive this by next Friday, July 11th .

  Thank you again for bringing this to our attention. We appreciate the opportunity to work toward a resolution and wish you all the best.
  

  Warm regards

   

  
  

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23469366
  
  I have received the certified letter as well as the agreement letter.   This agreement sent contains new stipulations that had not previously been discussed, including an attempted gag order, that I am not comfortable signing at this time until I seek counsel.  The sent agreement states I have 15 business days to make my decision; and I will have my decision on or before July 28th. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/21/2025

  Thank you.

  Customer Answer

  Date: 07/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I hand delivered the resolution letter to the office this morning
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2023, after a couple years of having orthodontic care (braces) through Gentle Dental, I wanted to get two veneers for some small teeth I have in front. After having paid a premium price per tooth and a lot of back and forth, I was fitted with two veneers. One of them broke within the first month. It was replaced by them without charge. After now moving, and seeing two new dentists, I've been informed that the same veneer now has a cavity forming inside the veneer pocket. This can be due to: improper prep of the tooth, poor bonding and sealing, an open margin, etc. I reached out to their corporate complaints line on 04/29/2025 and was told I'd hear back within 2-3 business days. I never heard back from anyone. I called again about a month later, no answer but left a voicemail. In general, my experience with GD was never smooth or reassuring. I only stuck with them because I had already began my braces with them. I'm now being quoted near $1,000 to remove, clean and replace this veneer that's not even two years old. I have meticulously cared for my dental health, especially since financially committing to years of braces and veneers. This is very unfortunate.

  Business Response

  Date: 06/10/2025

  Good morning Ms. ******************* style="font-size: 0.875rem;">I apologize for the delay. We will gather information to better assist you and talk to you about a resolution. I have submitted an urgent request to have the business manager give you a call ****. - Thank you! 

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I visited Gentle Dental Mililani (parent company/corporate office is Gentle Dental, *************************************************************************************************) for our biannual dental cleanings and preventative x-ray screenings. We have ************************************* which covers these preventative visits 100% in full. However, for about a year now, we've been receiving bills from Gentle Dental claiming that we owe several hundred dollars for cleanings. Upon receiving the first bill, we contacted the office and were told that yes, this was an error and that they had submitted our insurance claim incorrectly somehow, but that they would fix the issue. Months and months passed and we continued to receive statements reflecting the same amount. We have contacted the office repeatedly over a year's time and have been given the same message that the error will soon be fixed and that they were waiting on either insurance or a reply from their corporate office in **. Just this past month (May 2025), we were told that they finally corrected the bill for my husband ***** *****, but did not correct the bill for myself (**** *****). I contacted them once again today (June 5) and was told that they submitted another claim adjustment to the corporate office in ** via email, but have no way of knowing when it will be resolved and that it could take another several months for a response.We currently have a bill (a copy is attached) reflecting a balance of $229.00 due for services that are 100% covered by our insurance. We have been waiting about a full year for Gentle Dental to correct their own billing error and need the company to zero out this balance and provide us with a corrected statement ASAP.

  Business Response

  Date: 06/05/2025

  Hi Ms. ****************** style="font-size: 0.875rem;">Thank you for reaching out to us. Please allow us to review your account. We will contact you within 48 hours. Thank you!

  Customer Answer

  Date: 06/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They have contacted me via phone and also provided physical evidence that my account has been corrected at long last.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My disabled son got an infection and needed to have one wisdom tooth removed, while at the emergency visit in ***** AZ, the surgeon said she would extract the 4 wisdom teeth just because. I told her to just extract the one that was an emergency and Ill see later about the rest. She insisted since he was going to be sedated already to have all removed, I was upfront and told her if I cant afford it I wouldnt do it anyway. She called the office staff angrily, she seemed to be bothered I was not just doing what she said. They told me the copay was 500 some dollars, I agreed and paid upfront. Weeks later I get a bill of $600+ dollars because as per them my insurance didnt cover the anesthesia or something. I understand such things happen but I would have not been in that situation if the surgeon didnt pressure me to have them done with the worst bedside manner.I called the office and at first they were nice but then referred me to a lady named ***** who was rude and wouldnt acknowledge I went there for one emergency extraction and ended up having four and after paying 500 got another surprise bill.She went on and on about her own medical experiences and now she did this and that, I told her the call wasnt about her but my kid and she was super rude and told me she would let the surgeon know, who knows for what reason, but told me anyhow I ow that money and have to pay it. I do not know if this falls under the No surprises act but for sure they way they treated me, both the surgeon and the accounts person was not professional in any way.The surgeon besides being mean, and pushing me to have the 4 teeth removed, didnt allow me to stay with my son who could have very well bolted and run for the door. She told me to wait on the parking lot and didnt even prescribe any antibiotics for the infection. We have been clients for 5+y at another location and never had such issues. Definitely not going back!

  Business Response

  Date: 06/10/2025

  Good Morning *** *******,

   

  We apologize for the inconvenience. Please allow our team to gather all information that is needed to best assist you. Someone will call you within 48 hours. - Thank you! 

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint about Gentle Dental Del Lago in *********, ** due to inappropriate billing and unprofessional conduct by the office manager and dentist.I was charged $175 for an unspecified dental procedure (code D2999) without being informed what it was. I later learned the charge was for removing a filling a service that is already included under my DeltaCare USA HMO plan when a new filling is placed. I never consented to this charge, nor was I given any documentation or explanation. This happened 3/25/25 When I returned to the office on May 19, I was laughed at, dismissed, and repeatedly referred to as young by the office manager, which felt belittling and inappropriate. The dentist also yelled at me for raising concerns about the work she performed. This was an incredibly uncomfortable and hostile experience.I have filed a formal grievance with Delta Dental (CMP #******) and submitted a complaint to the California Dental Board due to the billing issue and conduct.I am requesting that this charge be removed and that appropriate disciplinary action be taken by the business.

  Business Response

  Date: 05/21/2025

  Good afternoon Ms. ****************** style="font-size: *****rem;">Thank you so much for reaching out to us. Please allow us to gather information that is needed to better assist you. Someone will give you a call within 48 hours to discuss resolution. - Thank you!

  ***** Alvarez 

  Customer Answer

  Date: 05/31/2025

   
  Complaint: 23352770
  
  I am rejecting this response because:

  not complete
  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 06/02/2025

  Good Morning *** *****, 

  I apologize for the delay. We are trying our best to get the necessary information that is needed to better assist you. - Thank you!

   

   

  Business Response

  Date: 06/02/2025

  My apologies for the confusion.

  To Whom It May Concern,
  We are writing in response to the recent inquiry regarding the dental services provided to the patient.
  The patient was presented with the basic restorative option covered under their insurance benefits,specifically an amalgam filling. After being informed of both available options, amalgam and composite, the patient elected to proceed with the composite filling, which is considered the optimal treatment in their case. The associated fees for both treatment options were clearly communicated prior to the procedure.
  The insurance claim for this encounter was submitted accurately; however, it appears the claim was processed without applying standard plan limitations, exclusions, or optimal treatment planning considerations. As a result, the procedure code D2999 will be adjusted accordingly.
  We will issue a refund of $175 to the patient, returned to their original form of payment.
  We are committed to transparency and patient satisfaction and hope this resolves any concerns regarding this matter. Should any further information be required, we would be happy to provide it.

   

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally went to them for Invisalign orthodontics for a tiny gap in the front on my lower teeth. First, I had my teeth cleaned using my insurance, which covers cleaning and x-rays, but they said I needed to do additional things as well. ******, ******, ******! They also said I needed a crown on my upper molar because it would crack. Second opinion elsewhere said not necessary. Back at there office, the ******* said I really should get it done before I do Invisalign. Well ok I said. The first ******* that did my crown did a horrible job. Within 30 days they had a new ******* who redid the crown. While I was waiting for the permanent crown to be made, the temporary crown fell out several times. Each time, make an appointment and have them put it back in. One of those times, the assistant left a string on the tooth then applied the temporary. Well that temporary fell off that evening since that string which should have been removed messed up the seal. They are very incompetent. Now, at the completion of Invisalign on my bottom teeth, a molar next to my crown (which is the one they did and which now has a gap due to the crowns incorrect size) connects with my lower tooth incorrectly. Please note that I had braces in my teens and my bite was not an issue, in fact I let the orthodontist know that my molars connected perfectly (prior to Invisalign).The new orthodontist (which took the place of the original orthodontist days before my Invisalign session completed) proceeded, at my hesitation, to drill off the part of my molar that was connecting incorrectly. I told her to stop because she was drilling away enamel. She wasnt listening to my concern and I requested to speak with ******, the office manager. ****** said I would have to pay more money if I wanted Invisalign on the upper teeth to correct the movement of the molar that the crown created. I told her they should pay that expense since they created that problem. She said I need to pay more money.

  Business Response

  Date: 04/16/2025

  Good afternoon *** ***********,

   

  Thank you for bringing to our attention your concerns. So, we can better assist you could you please provide us with the name of the office that you went to? - Thank you! 

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went into Gentle dental for an emergency, I was told by ***** itll be 69 then they will tell me how much after should I proceed. I go in see the ** PRIOR TO PAYMENT AND WAS HIT WITH 205. I went in for pain to get an extraction and went out with more pain and no antibiotics or something for the pain. When I asked if I'm going to be seen today the lady said "NOT TODAY KID" I went into just for them to basically xray and have ppl look at me to charge for different ***** That's a rip off.

  Business Response

  Date: 04/16/2025

  Good morning Mr. ****************** style="font-size: 0.875rem;">Thank you for reaching out and we apologize for the inconvenience. Could you please provide me with the office name so we could better assist you. - Thank you In Advance.