ComplaintsforDelillo Chevrolet Co
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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Took my car in to be repaired on Feb 12, 2024. They said my car alarm needed to come out and they took it out. Took about 30 minutes to do and charged me ******. Cut two wires and pulled it out. Then I drove home and the car won't start again. I called them several times no response. I did some research and I needed to replace the *** Module. I purchased one myself and installed it and ************ fine. Delillo won't reund me the ****** for the work that was done wrong. And they took my alarm system out when it didn't need to be taken out. Want a full refund because the work they did was wrong.Business response
03/29/2024
TTo whom it may concern:
In reference to ID# ********.
The customer towed the vehicle to the shop for a no start condition. The customer stated that the battery was changed, and it did not fix the condition. The customer also mentioned that the vehicle had an aftermarket alarm system. The technician checked the system out and determined that the aftermarket alarm system was the cause of the condition. After removing the aftermarket alarm system, the vehicle started and ran. The customer picked up the vehicle and drove it for approximately a week with no issues. The customer contacted the dealership demanding his money be refunded and the vehicle would not run. We offered to have it towed back to the dealership and he was told if it was something we did, we would take care of it, but if it was not related to the repair then he would be responsible for the repair. The customer refused. The customer was told that we would not refund any money until we inspected the vehicle and the customer refused again. At this point we suspect that our repair was correct.The customer stated he replaced a VAT module. That system is not equipped on this vehicle. The customer has also disputed the credit card charges and we will be filing in small claims court to collect our money. ell us why here...Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Since February I have been in regular contact with ************************* from Delillo Chevrolet regarding the noise coming from his dealership starting at 1am and continuing through 5am. He is unable or unwilling to stop the noise. Always an excuse and always an apology.Business response
06/19/2023
The original complaint was regarding early morning parts deliveries. We contacted the parts distributor and changed the location of the drop off.
The other complaint is vehicles being dropped off in the early morning hours, we have contacted the carrier and advised them not to drop off vehicles after 11:00pm.
This issue we believe is resolved.
*************************
Customer response
06/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that the resolution is satisfactory to me.
Regards,
*********************
Initial Complaint
01/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a 2021 ***** trailblazer that is under warranty. On 12/13/2022 I brought my care to Delillo Chevrolet dealer for repair of a fuel leak. After the car was examined I was told that there was a fuel leak and my car was not safe to drive. I was told that the repair part ( fuel rail ********) is on back order. It has been 23 days since I brought my car in for repair. According to the lemon law "if the vehicle has been out of service for 30 cumulative days the car can be demmed a lemon." I was referred to ************** who referred me to ***** customer service my case number is ************. The only resolution in this case is for the dealer to replace my vehicle. .Business response
01/09/2023
TTo whom it may concern:
Reference to complaint 18686896
The vehicle warranty is with ************** not the dealership. As GM is the manufacturer it would be up to GM to replace the vehicle. GM has put the part on back order, and it is not available to install.The customer has been supplied with a loaner vehicle during this process. If the customer would like we can give them with a lemon law booklet that can help them through the lemon law process.Customer response
01/11/2023
I have decided to take a different path to have this resolvedBusiness response
01/12/2023
GM has taken over the customer's case. The customer has purchased a new vehicle.Customer response
01/28/2023
My car the 2021 trailblazer was under warranty and was in the dealers repair shop for 30 days. I turned my car in to the dealers and they gave me $20,000 for the car. Subsequently, I bought a Trax for $8,000 above the trade in. I want GM to reimburse me for the $8,000 I had to pay to get a replacement vehicle. I essentially got nothing for a car that was under warranty.Initial Complaint
12/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my 2013 Chevy Volt to DeLillo on Monday morning, October 25, advising its Service Advisor, Phillip Villegas, of a "rubbing sound" underneath that was "most noticeable" when traveling 30-40 miles per hour. I dropped my car off and he wrote this under Work Order No. 742761 as "check bearing type noise in vehicle 30-40 MPH". About two hours later, Mr. Villegas called me to say the problem was with the drive motor rotor bearing needing to be replaced, which I then authorized. On Wednesday afternoon, October 27, Mr. Villegas called to tell me my car was now fixed. I then picked-up my car but was surprised to see the invoice now said, "bearing noise when vehicle brakes upon stopping", which was never an issue. A bigger surprise when driving home was finding the problem remained and seeing DeLillo had stated on its invoice that "road tested vehicle, bearing drag noise gone." I then returned to DeLillo on Thursday morning, October 28, and requested Mr. Villegas take a test drive with me and his mechanic, Alejandro. While I drove, I asked Mr. Villegas why the invoice said there was a noise upon braking and Mr. Villegas acknowledged that was never an issue. He also acknowledged the noise at 30-40 miles per hour was "quite distinct" and questioned the mechanic if "the bearing can be adjusted." He requested I return next Monday to drop my car off again and said he would give me a loaner car. I then dropped off my car again on Monday morning, November 1, and Mr. Villegas said no new paperwork was needed because "we are still using the prior paperwork." On Tuesday morning, November 2, Mr. Villegas called me to say "metal shavings in the drip pan" showed "the transmission should be replaced," and said they would do it for $5,900, with the mechanic waiving an additional nine hours "as a courtesy." I then told him I had lost confidence in DeLillo and would not authorize it, and demanded the refund of my $1,693.75 for never fixing the problem with my car, which he refused.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.