ComplaintsforEpaulet
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Complaint Details
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Initial Complaint
03/20/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On March 4, 2023, I bought a discounted pair of trousers for $95 using the website of this business (order #*****). While the sale was marked final, the apparel delivered to me on March 10 does not match the description of the item sold in that the size isn't even close to what I ordered and even with alterations I could never wear it. When I tried to contact the retailer, I encountered signs the business may not be operating in good faith and may not be in good standing.These are: A March 10 email from the company confirming the delivery at my end invited customers to contact them with "any questions at all" at ************** but when I tried to call twice on March 11, 2023 the number was out of service. This remains true as of this writing. I have received no response two two emails I sent March 13 and March 14 to ********************************** asking to discuss this delivery. This is the email provided when I click on "contact" in their original order confirmation email to me. The mailing address listed on the email indicates the company is in "*************, NY, *****" but that's a township in *********** and their email didn't identify any other telephone number, in ********** or otherwise. According to a post on Reddit from the **** they stopped operating out of the *************, ** location almost four years ago.* A business search at the website of the ********** Secretary of State** indicates that ******************************* company Epaulet, *** (*******) of *************, ** became delinquent on Apr 26, 2018 as was suspended in Apr 1, 2022. According to the website opencorporates.com, the company has been "inactive" since 2019 and was suspended by the California ******************* on February 1, 2022, meaning it is no longer legally allowed to do business in that state.I would like a refund and to warn other consumers against doing business with this operation.************************************************************************************************************************************************************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.