ComplaintsforE3 Vehicles, Inc

• Initial Complaint

  09/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On 04/20/2021 I put down a deposit on a specific Neighborhood Electric Vehicle ***** almost 2 months ahead of delivery *********** They would order exactly the vehicle you want and guaranteed a few days before you receive it they will tell you the manufacturer has not got enough parts and you only have other options. So ultimately I was forced to take another vehicle and not the one I ordered. Once I received the vehicle I've had problems with it and they have simply ignored me. The seatbelt does not work properly ********* roof is extremely squeaky and the sound system does not work. Please keep in mind this cart costs **** After multiple attempts emails phone calls and everything I could possibly think of absolute silence. Their one associate "Will" just gives you the run around and the only way *** ******* will call you back if is you threaten to give a bad review, she also offer me **** not to write these reviews.

  Business response

  10/15/2021

  Business Response /* (1000, 5, 2021/09/29) */ Contact Name and Title: *** ****** Contact Phone: XXXXXXXXXX Contact Email: ***@e3vehicles.com E3 Vehicles is not in a position nor is it EVER a practice to offer cash back to satisfy customer complaints and issues. E3 Vehicles is a licensed car dealership and we work directly with our manufacturers with any issues that arise through their warranty administrators. Since the start of the pandemic there has been *************** crisis of supply and demand causing shortages on EVERTHING. Our manufacturer was directly impacted by this and most recently with our past few shipments given very little notice if any if there were changes made to our vehicles prior to shipment. Not a bait and switch at all! In fact, we have text message transcripts attached between customer and E3 Vehicles employee giving customer alternative options to choose from 2 weeks before delivery of his vehicle. Allowing customer ample time to decide and to choose- or cancel his order all together if did not like his choices. Please see attached text message conversation between E3 Vehicles employee and complaintant on May 21, 2021. 4 weeks after the initial order was placed (order placed on April 19, 2021)letting customer know of the back order of the seats from Manufacturer. We notified customer with alternative options. Customer approved the upgraded alternative with a thumbs up emoji. Once vehicle arrived on June 1st,2021 Customer came to e3 vehicles place of business to personally to inspect vehicle appearance, test drive, and to ensure his satisfaction with the seat changes and upgrades that were made. Customer seemed extremely excited about his new vehicle and HE personally scheduled delivery for 3 WEEKS later, and not until June 22, 2021. At no point was customer made to take a vehicle or "forced" to take and accept delivery of vehicle he did not want. The seatbelts of every vehicle of this make are extremely sensitive and lock into place with any kind of movement. Makes it seem as though they are stuck when it is mechanism of the seatbelts. Explained to customer replacing the seatbelts would continue to do the same thing. The sound system was user error and not manufacturer issue to be addressed. Customer would not follow owners manual instructions on "how to" Although we offered to have it sent in for repair under the manufacturer warranty as well as ordered new seatbelt making aware that he would have the same complaint with the new ones but was not willing to wait for our service technicians to schedule appointment. On Sept 21, 2021 - (noted on attached text messages between E3 employee and complaintant. We acknowledged his frustration and offered to $250 for his inconvenience and time. In no way, was it discussed of reviews being written. In fact, it was quite the opposite- As you can see from complaintant response stating "That is not even close to good enough... No chance, I will take $****..." As you can also see, his threat of $**** to stifle his complaints and said, "I'll do what i have to on my end..." Insinuating he would be report poor reviews on my site and other social media applications. In almost 6 years of business this is the first and report to the BBB? E3 Vehicles has over 80+ 5 star reviews that speak for themselves. I would be happy to include the transcripts for your review Business Response /* (-10, 6, 2021/09/29) */ Business supplied email: ***@e3vehicles.com Use this address for any contact with the Better Business Bureau Consumer Response /* (3000, 8, 2021/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My seatbelt still do not work, the sound system does still not work, the roof is still squeaky and sounds like it's going to break. So after three months of asking to have these things repaired by your employee ****** I still have a broken cart. The $250 you offered me do not post all these reviews and let people know about your badly run operation and bait and switch tactics it's not good enough for me and I will simply never take that money. ********* your product or stop responding to these complaints. At some point you have to step up to the plate and honor the product that you sell. Business Response /* (4000, 10, 2021/10/04) */ Mr. **** - Please review our text message conversations between us dated 9/21/21. As mentioned in above statements and in text message ************** ** Vehicles offered to replace seat belts and sound bar under manufacturers warranty program as well as address any of your other issues or complaints - Your response was threatening and directive in nature- "Keep your $250, I'll do what I have to on my end, and will not go through this anymore...". You made it quite clear not to contact you. Now after multiple poor reviews and reports to the BBB you would like ************** There is another Tomberlin servicing dealer local to you that you said was taking care of you. Great news! If that is not the case and you would like to re-engage with our previous recommendations of submitting soundbar and seatbelts in for warranty and if deemed broken or inoperable new items will be fixed and/or replaced under manufacturer warranty. Also happy to send technician to you to assist with the squeaks and some WD-40.

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