ComplaintsforGood Events

• Initial Complaint

  09/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We ordered from Good Events for a wedding on September 18. The order was placed on May 23 2021. The total equaled $662.24.As our event neared, we heard nothing from Good Events. On August 21, 2021, I called to make sure that our order was still in place. I called 5 times, leaving multiple voicemails, my wife called multiple times, leaving multiple voicemails, I sent a number of emails, and heard nothing back. Good Events refused to return voicemails and emails to verify anything about your order. As far as I knew, they weren't even in business anymore. 12 days later, I got a hold of someone via phone. The associate attempted repeatedly to dismiss the incident by saying they were busy. They had 12 days to reach out but chose not to. We asked for a full refund. We were issued ****** for the items and 7 refund for the deposit we had put down. Regardless of their policy, they took a 30% fee, therefore still owing us ******. Again, as far as we knew, they were no longer in business

  Business response

  09/21/2021

  Good morning!

   

  I like to respond to the statement above where most of it is not true excepting with the cancellation fee we applied for their request to cancel the order. 

   

  Seems like they were calling in the weekend (August 21sth, 2021) and our office is not open weekends excepting for transportation and deliveries.  I spoke to them by phone and they told me that not many people will now be attending to the wedding and also they found an alternative vendor to provide their wedding arch, and then desire to cancel... and is obviously that they didn't like to pay the cancelation fee and start doing hurting our business with a bad reviews and stating a false statements.   As per our contract we do charge a percentage for any order cancelation, and Yes, we are open for business and we never been closing out doors as the same for our phone machine its been open for incoming calls. 

  Thank you very much!

   

  See attachment photo that you can see we always respond to them.

  Customer response

  09/22/2021

   
  Complaint: 15851603
  
  I am rejecting this response because:
  
  The claims that Good Events replied with are false and irrelevant. I deeply hope they understand what is happening right now. 

  
  

  Their first false claim: Seems like they were calling in the weekend (August 21sth, 2021) and our office is not open weekends excepting for transportation and deliveries. (Sic)

  
  

  What does this even mean? We provided multiple documentation that we tried to get a hold of them multiple times throughout a period of two weeks, on and off the weekend. These documents were given to the BBB and then passed along to them. The document they provided shows evidence that they did not respond to us. August 21 was one out of many other days we tried to respond. This claim only hurts their side of a false argument even further. And on top of that August 21 is a Saturday. If they claim not to respond on the weekend, then why was this document even shared?

  
  

  Their next statement is in regards to us having less people at our wedding and that we found a different vendor. What does that have to do with them not responding or returning emails and phone calls? Nothing. We told them we found a different vendor because they were not returning our messages, and as far as we knew, they werent even a functioning business anymore. We had a wedding in less than 4 weeks and Good Events was not responding to us. 

  
  

  Next, Good Events goes on to say that we dont want to pay a cancellation fee. This is correct. Why are we required to pay a cancellation fee when it seems like due to no responses, they are cancelling on us?Them refusing to respond to us, customers who have paid hundreds of dollars is not justifiable business practice.

  
  

  Next, they say that we are hurting [their] business with a bad reviews and stating a false statements. In this statement Good Events is making the claim we are not telling the truth and are intentionally trying to hurt their business. What is the point in doing this? We are filing this claim to protect ourselves, get back what is more than fair (30% of the amount they took) and make sure that Good Events does not hurt other customers. This is an extremely sad situation. We have so much evidence, that we provided, that shows our claim is 100% truthful and that Good Events is in the wrong. We will continue to pursue this claim. Hopefully, on their part and better business practices, they will refund the 30% that they took from us.
  
  Sincerely,
  
  ***********************************

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