Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Renewal by Andersen of San Francisco has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforRenewal by Andersen of San Francisco

            Glazier
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.94/5stars

            Average of 154 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/9/2010

            Years in Business: 121

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This company offers in-home window consultation, start to finish replacement process, custom-crafted, energy-efficient windows and doors professionally installed.

            Business Details

            BBB File Opened:
            5/12/2010
            Years in Business:
            121
            Business Started:
            1/1/1903
            Business Started Locally:
            1/1/1903
            Business Incorporated:
            11/1/2011
            Accredited Since:
            6/9/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            5
            Alternate Business Name
            • Jemico, LLC
            Business Management
            • Mr. Brent Andersen, Director
            Contact Information

            Principal

            • Mr. Brent Andersen, Director

            Customer Complaints

            9 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/11/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Ordered 12 windows from Renewal Dec 2022 for $50k installed May 2023 Issue 1: Frame of picture windows is rounded and bulbous and does not match the flat frame of the glider windows. Neither our design consultant (**) or installation manager (IM) pointed this out to us during initial planning. When we complained, we were told there was a flat-framed picture window option but it was protocol not to show it to clients unless they ordered casement windows (the most expensive type). We asked how we could have known if they didnt warn / show us. We were told we should have seen it in the renders from the **. We saw this one time on a small ipad during the initial high pressure sales pitch. We should have been alerted of the mismatch during the consultation and the final result is due to Andersens negligence.Issue 2: Negligent / superficial advice led us to choose a wood interior that is not stainable to our desired finish. We wanted the interior to be wood to match the style of our home. Both the ** and IM were in our home and helped us choose between pine and oak options. Our ** said we could stain either whatever color we wanted, and the IM said he thought we didnt need to pay extra for the oak. Neither raised the fact that Oak is difficult to stain to the color we wanted. The installed oak seemed rough and two separate stain companies told us sanding would be needed before staining, and neither company could match the color we wanted.Response to our issues: Andersen offered us a small refund without fully addressing either issue, provided we sign a doc saying that it resolves ALL of our issues with Andersen and that we agree not to disclose our issues or the resolution publicly. We rejected this because it didnt address all of our issues.Ask: We want Andersen to replace all existing picture windows with fixed casement windows and refund us for the amount we paid for oak interiors as well as replace with solid color interior finish or cover the cost of staining.
            Read More

            Customer Reviews

            154 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael B

            03/15/2024

            **** and **** came right on time saw issue and resolved it to my complete satisfaction. Show up 3 days from my call z thank you for the best service Ive had!!

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.