Customer ReviewsforLarq

Ordered a pitcher, was great then was spotty with filtering half the time and worst of all i received a red flashing light almost every time i put water in it. THEY DO NOT HAVE CUSTOMER SERVICE. I emailed these guys 2 times like 2 weeks apart and absolutely no response. These are supposed to be covered by warranty but ig you have to be able to talk to someone to enforce it! So, this companys stance is- if we just dont listen to our customers then we domt have to waste oir time helping them or refunding them!Dont buy, i shouldve checked bbb before my purchase.Complete waste of $150

Hi ***, Thanks for your review and we're sorry to hear about your dissatisfaction. It looks like our team has responded to both of your emails within 2 days of receiving your email. We haven't heard back from you, however. If you are still experiencing an issue with your pitcher, please reply to the emails we've sent and we'll be happy to continue assisting you.

This company is a big scam. You can't cancel your subscription or your account on their website. Their service department is an absolute joke, you're lucky to get a response half the time. They will lie to your face and at minimum purposefully dense.I should've checked the BBB on this "company" before using. Do yourself a favor and avoid this headache by going elsewhere.

Unfortunately, your order was already packaged and prepared to ship so it was too late to cancel once you wrote in to us. We do apologize for the experience and if it wasn't clear how to cancel the subscription in your account - it is an available option, however. You have since been refunded for the product and we've offered to have you keep it instead of processing a return/

Enjoyed the bottle and pure vis cap. Actually removed most smells which most bottles are prone to have.BUT the paint on these is terrible. The bottle exterior will look like a war zone and even worst is the cap will flake paint into your water. ***** defeats the purpose of a clean bottle.They offer nothing more then a coupon to buy another product which will eventfully do the same.

We're sorry to hear about the issues you experienced with your LARQ Bottle. It doesn't appear that we have any warranty claims submitted under your email or name. If you would like to submit a claim, our team would be happy to assist.

I don't recommend people paying $$$ for this product. There are other competitors you will have better experience. I received this as a gift and paint started to peel after 5 months. When the paint start to peel, I recommend look inside the bottle become drinking the water. I noticed I had paint in my mouth. I contacted customer service regarding this issue and they asked for receipt which I can't get because I got as a gift. Please stay away from this product.

I am sorry to hear about your bottle. Looking at your warranty claim from August of 2022, I do not see any mention of paint in your mouth. We were indeed able to find the original order for your bottle (which is needed to verify warranty eligibility) and had communicated to you that the bottle was 1-year past the warranty expiration, which is why we could not replace the component.

I ordered my bottle, but never received it. Horrible customer service. Cant reach anyone for a refund.

We are very sorry about the delay. As noted in our auto-responder, we are dealing with a high volume of tickets. We got back to you and confirmed that your order had been delivered in the meantime.

As stated on other reviews here, as soon as your warranty goes out, the cap will start peeling apart and leaving residue in your water so it looks terrible and you feel uncomfortable using it.I only ever used water with the bottle and washed it regularly.Customer service is not helpful and you're left with a useless (and expensive) water bottle and no way of getting it working again without spending another 60 dollars for a new cap or 90 dollars for a new water bottle.Really liked the idea and the design, tried to reach out to customer service about this issue since it is known and came from a place of good faith. I was ready to recommend this product to all of my friends and get the filtered version and pitcher, but all I got back was "sorry, but no, just buy another one". Crushed my spirit, and left a literal bad taste in my mouth.I've lost all faith that spending more money on an expensive cap will actually work past the next one year warranty, and I recommend others avoid this business because their product may be defective and what's worse is that LARQ doesn't actually stand behind it.Sincerely disappointed in both the product's lifespan and the customer service. Again, avoid wasting your time and money.

We're very sorry to hear about your bottle. As we communicated in our email to you, we were unable to verify the warranty period for your bottle without the serial number or proof of purchase. While we do empathize with your frustration, we did provide a large discount code on the purchase of a new cap or bottle, since we are unable to provide a warranty replacement.