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Business Profile

Credit Repair Services

CreditForHomes.com

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/21/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I looked at homes on this site where I was told I had to pay a fee I can't remember if it was for $4.95 or $1.95 regardless I read the agreement and saw nothing stating I would be charged any more .but even so I took a screenshot of the phone number just incase they did charge me. They have attempted to charge me $39.94 it is pending. And I can not get ahold of th on the number they provided for cancelation of the group.

    Business Response

    Date: 07/23/2025

    Our findings show that on 05/31/2025, the customer’s husband successfully enrolled in a 7-day $1.00 trial membership to Creditforhomes.com using the customer’s email address and phone number.  We have no record of the customer calling during the trial period to cancel the membership.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership fee.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  


    In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address, telephone number and address used to register the account also match the information provided in the BBB.  The customer also completed the verification process so they would have had to answer personal questions from public records that only they would have known.  We have no access to the customer’s personal or financial information.


    We have tested the customer service phone number for Creditforhomes.com that is provided on our website and found it to be in good working order.


    On 07/21/2025, upon receipt of the BBB complaint, the customer’s account was immediately canceled and as a one-time courtesy a refund was issued. Please let us know if you require further information.

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in the $1 trial. I continued my subscription for a couple of months than $19.99 became $34.99 OUT OF NOWHERE. I called to cancel and the girl on the phone said I was all set and would no longer be charged. IVE BEEN CHARGED $19.99 FOR THE PAST 2 MONTHS. This is disgusting and this company needs to be shut down immediately.

    Business Response

    Date: 07/04/2025

    On May 5, 2025, the customer contacted us and requested cancellation.  Our agent offered the cusotmer a discounted price of $19.97 and $50 reward dollars to keep the service.  The agent explained that there would be no further charges until the next billing date and that the customer could cancel at anytime.  The agent also mentioned that the customer would never be charged $39.94 again. We believe that this statement may have been misinterpreted by the customer. We have advised our agent to avoid using this language.in the future.  It is important to note that the call concluded with the agent reading the sales compliance statement for the discounted price and $50 reward dollars and the customer answering affirmatively.  

    We have provided the customer with the requested refund.  Please let us know if you require further assistance.

  • Initial Complaint

    Date:07/01/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June, 30th 2025 I subscribed to rentbeforeowning.com for $1 as part of my search for a new home for me and my family, While enrolling they ask for a 7 day trial for $1 which seemed ok to find a RBO house, right after I was prompted to sign up for creditforhomes.com for the same $1 as a requirement for “lenders” to see my credit score before listings could be provided…

    NOT 1 property from the list of matched the description of the website, not 1 offered the rent before purchasing option, seems like they basically just dump information from other websites that show properties on sale (potentially obtained from legitimate websites like realtor.com or zillow.com).

    After noticing the so called “service” provided by the website was false advertisement, I went ahead and attempted to contact their customer service numbers at ###-###-#### and ###-###-#### (started at 9PM EST, also tried calling “during their working hours” and the numbers are no good). Attempted to cancel through email and no response so far. I have no idea how these websites are up and running in the internet.

    Business Response

    Date: 07/03/2025

    In response to the complaint, our findings indicate that on June 30, 2025, the customer enrolled in a 7-day $1.00 trial membership to Crediforhomes. The customer successfully completed the credit union verification process and was granted access to his credit score, credit report, and other relevant features.

    On June 30, 2025, the customer sent an email requesting cancellation. Our email team canceled the account on July 1, 2025, at 1:30 PM PST. A cancellation email was sent immediately to the email address on file.
    We have checked our telephone logs and do not see any calls from this telephone number. We have experienced no phone outages during this time period. Our customer service center is open from 5:00 a.m. to 6:00 p.m., Monday through Friday, and from 7:00 a.m. to 3:30 p.m. on Saturday and Sunday.

    Since the account was canceled as requested, this matter is closed. We have banned and removed the account.

    Regarding matters concerning RentBeforeOwning.com, customers should contact them directly to discuss.

  • Initial Complaint

    Date:06/27/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 18, 2025, I signed into 6 different home rental search apps. One of them signed me up for some sort of membership with CreditForHomes.com and CreditForHomes.com charged my account $39.94 on June 25, 2025 at 1:00PM. I called them to cancel whatever this was that they charged me for and the customer service guy was rude and tried to insist that I continue paying for an account I did not create. I had to repeat that I did not set up this account and did not want or need it so I wanted it cancelled AND I want my $39.94 returned to me. The customer service guy was completely unconcerned that this entire transaction was fraudulent. I still have no idea how they got my card info since it was a brand new card that I have had for less than 2 weeks. I did receive a cancellation email from CreditForHomes.com, but they sent me a separate email that I have to complete a form/Refund Application and return it to them, then after they receive it, it could take up to 10 days to issue the refund, if they decide to do it at all. As of today, I returned the completed Refund Application to them via certified mail - more money that I shouldn't need to spend to obtain my refund. I firmly believe that CreditForHomes.com is a scam.

    Business Response

    Date: 07/03/2025

    In response to the complaint, our findings indicate that on June 18, 2025, the customer successfully enrolled in a 7-day $1.00 trial membership to Crediforhomes. The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, she was charged a subscription fee of  $39.94. All of these details, including trial length, trial price, and membership fee, can be found on the signup page, our Terms and Conditions page, and in the welcome email sent immediately upon sign-up.
    To bill the credit card, the customer’s card issuer must approve the billing zip code and address/AVS entered by the customer. We also require customers to enter a credit card CVV number to finalize the transaction. Additionally, the email address and telephone number listed on the BBB complaints match the information in our records. We have no access to this information. 


    The customer called to cancel and request a refund after the trial period ended. The call was handled promptly and professionally. Since the charge was valid, our representative sent the customer a refund application. The customer agreed to complete and return the refund application. The customer returned the refund application, and the account was refunded on July 2, 2025.


    Since the account has been refunded, this matter is closed.  Please let us know if we can be of further assistance.


  • Initial Complaint

    Date:06/05/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My debit card was hacked and used to secure this bogus company services. It is supposedly helping people secure homes
    I am a 75 yr old woman living in a Assisted Living housing. I called company and canceled this. Which
    is fine and they sent me a "refund" form to fill out. This form cannot be completed online. It has to be printed and and then either "mailed" or "faxed" to request a refund. How many people do you know that have access to these means of communication. It's just a way to keep people from getting a refund. They are a rip off company.

    Business Response

    Date: 06/07/2025

    Thank you for the opportunity to address the complaint raised by our customer.  The customer enrolled in a 7-day $1 trial offer on February 4, 2025.  As per our terms and agreement, she was charged a monthly fee of $29.94 after the trial expired.  We require each member to check a box stating that he/she has read and agreed to the terms of use and pricing information before registering the account.  We require all members to provide their full name, home address, and complete credit card information, including the CVV (the three-digit number located on the back of the card). The bank authorized the payments since the information provided matched the records on file.  After registering the account, we sent a Welcome Letter immediately to the email address provided.  We have no access to the customer’s personal or financial information. 

    The customer contacted on June 5, 2025. The customer was advised that these charges were valid and in order to be considered for a refund she needed to complete refund application and include any documentation regarding her financial information being compromised.  The customer called back the same day and was escalated to a supervisor.  The supervisor provided the customer with a one-time courtesy credit of the monthly subscription fee.

    Please let us know if you require any further information.


  • Initial Complaint

    Date:02/10/2025

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This site gets you to do a trial, then bills you $10.00 weekly. When you log into your account there are no options to end this subscription. The only was is to call it in during very select business hours. They don't respond to customer support emails to cancel this subscription. These business practices seem very unethical.

    Business Response

    Date: 02/12/2025

    Our findings show that on 11/21/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to Creditforhomes.com.  The customer did not contact us during the trial period to cancel the membership or after the membership commenced.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the weekly membership fee.  All of these details, including trial length, trial price, the weekly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  


    In the complaint the customer stated there were no options to end the subscription and that customer support emails are not responded to.


    We offer multiple options to cancel a membership, customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page.  Our customer service center contact number and email can be found on our website.  Customer support emails are responded to within 24 hours.  In addition, our contact number is located next to the transaction on his/her monthly credit card statement.  Furthermore, every customer is immediately sent a Welcome Email that provides our contact number and email address for questions or cancellations.  


    On 02/07/2025, the customer emailed us a request to cancel the account.  Our representative canceled the account and sent a cancellation confirmation on 02/08/2025.  


    As the customer’s account has been canceled and as a one-time courtesy a refund for 4 charges has been issued, no further action is required.  Please let us know if you require any additional  information.

  • Initial Complaint

    Date:01/31/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 39.94 for a subscription I don't know about i tried to contact the business and I keep getting rerouted and it was deducted from my direct express card my disability payment I can't afford to lose this little money please help me

    Business Response

    Date: 02/04/2025

    In response to the complaint filed on 01/31/25, we cannot locate an account for this customer using the name, phone number and email address provided in the BBB complaint. Please let us know if you require further information.
  • Initial Complaint

    Date:11/18/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I also paid $1 for some service, and immediately cancelled my account. However, this company continues to withdraw $4.99 per month from my checking account. I have tried everything to cancel this, by email and phone calls. They always say they cannot find an account with my information, but the next month they make another withdrawal.

    Business Response

    Date: 11/21/2024

    Our findings show that on 06/18/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to Creditforhomes.com. The customer stated that she canceled the membership on the same day she purchased it.  Our records do show the customer called on  06/18/2024 to cancel the membership and the agent explained the benefits of the service and encouraged her to keep it. The agent then offered a 50% discount off the subscription fee and a $25 Shopping Reward coupon in an effort to retain the customer even after the customer asked for confirmation that she would not be charged.


    We apologize for the agents' persistence in their attempt to retain the customer and not making it clear the customer would be charged a discounted rate going forward if she did not cancel within 7 days. We have taken steps to work with the agent who took the call.  Again we apologize for any inconvenience to the customer and on 11/18/2024 the account was canceled and a refund issued for all charges.


     Please let us know if you require further information.

  • Initial Complaint

    Date:11/05/2024

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the trial subscription, but I forgot to cancel, so I was fine with the first charge. I sent a request to cancel to the email address i have. Since then I have been billed three more times since October 16th. I don't know what else to do. I just sent a third email about this.

    Business Response

    Date: 11/11/2024

    Our findings show that on 10/08/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to Creditforhomes.com. The customer sent an email to [email protected] on 10/16/2024 and 10/22/2024, requesting the cancellation of the account as she no longer needed it. The representative who processed the email requests failed to cancel the account and issue a refund for the charge after the 10/16/2024 request.  We apologize for any inconvenience to the customer. 


    On 11/08/2024, the account was canceled and a refund issued for the  three weeks of service - $23.82. We have provided the representative with the appropriate feedback and coaching.  We again sincerely apologize for our oversight.  Please let us know if you require anything else.

  • Initial Complaint

    Date:08/23/2024

    Type:Billing Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a site with a one dollar subscription that I could cancel within the first week and not be charged. Otherwise it would be a ridiculous amount about $15 a week, I kept getting redirected to the Next website saying I had to sign up for something else before I could view the homes. I quickly realize that this was probably gonna be some thing I regretted, and of course was I right. I canceled online like it said I could see the confirmation below. I took a screenshot of the page that I put the cancellation on and there was a phone number there to contact them to cancel that is the phone number that I called I called the phone number and the guy said he could not find my account with my phone number or my email address or my name. Then he acted like I signed up for a different site asked me to look at the charge on the bank account said hud for homes is not our business foreclosure homes. He had acted like he had no idea what I was talking about. He said I don’t know how you got the number for here because you obviously went to the Contact page of our site. he told me I need to call a different business, but he couldn’t give me the number he had no idea who it was or how I had signed up or how their sites were related. But yet I signed up through the site and all the three sites that they made me sign up forward name differently, but I have the same bank account charge. I now fear that they are going to charge me every week and say they have no recollection of my account. The guy tried to act like I was stupid and he started getting upset when I said I didn’t believe him and wouldn’t let me talk and started rambling. I will now be cancelling my card.

    Business Response

    Date: 08/27/2024

    In response to the complaint, our findings show that on 08/21/2024, the customer successfully enrolled in a 7-day $1.00 trial membership to CreditForHomes.com.  The customer states that she tried to cancel on-line and provided a screenshot of the “submit” button.

    If you notice on the bottom of that screenshot, the company name is NOT CreditForHomes.com There are multiple websites like ours, and it is possible the customer had tried to cancel a similar service from a different website.  This would explain why the agent could not find her account.

    Additionally, the customer references a weekly membership fee.  On this account, there are no core monthly membership fees that have been charged.  The customer signed up on 08/21/2024, and the account was canceled on 08/23/2024 when we received this complaint.  This is within the 7-day trial period, therefore no core monthly membership fees that have been charged.

    No further action is required.  Please contact us if you have additional questions.


    Customer Answer

    Date: 08/28/2024





    Better Business Bureau:


    Please note that after I posted this, they miraculously cancelled my account which confirms they did have an account for me and the phone line was deceitful. Their website is misleading and should be investigated for fraudulent claims and predatory behavior. 


    Regards,



    A****** *******








































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