ComplaintsforK-Designers

• Initial Complaint

  03/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  They lied toy finance company to get paid and won't stand by the windows that I purchased from them. They have refused to respond to my complaint, don't wanna make it right!

  

  Business response

  03/14/2024

  The ***** office has completed the repairs on the windows, and ************** signed the completion form on 3/11/2024 and answered "Yes" to all of our completion questions.

  *****************************

  K-Designers National Customer Service

  Customer response

  03/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  

  I am waiting for K designers to follow through w the rest of the agreement we made in this situation. As soon as they honor there agreement I will withdraw this complaint!

  
  

• Initial Complaint

  02/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired k designers to replace windows and the framing around the windows. The did not replace any wood and improperly installed the windows. They were put in an area the was too big for the windows. None of it is level. I cannot open the windows because of this.

  

  Business response

  03/06/2024

  Customer Service has contacted the ***** branch office, and they responded that they are working with the homeowner who expected all the interior trim to be replaced but it was not on their contract.  Will follow up when i have more information. 

  *****************************

  K-DESIGNERS National Customer Service

  Customer response

  03/06/2024

  I am rejecting this response because:

  The sales rep that came to my house told me the framing was part of the project hence the cost being what it was.  I had asked several times during the initial conversation about the framing and every time I was told yes it's included in the price.  I expect to receive what the sales rep had promised in the initial conversation.   

  

  Business response

  03/15/2024

  I HAVE BEEN IN CONTACT WITH THE ***** OFFICE TO GET AN UPDATE, AND THEY HAVE ADVISED THAT THEY ARE GOING TO TRY TO SET AN APPOINTMENT WITH THE CUSTOMER FOR FRIDAY, MARCH 22, 2024. I WILL SEND ANOTHER UPDATE WHEN I HAVE MORE INFORMATION.

  *****************************

  K-DESIGNERS 

  NATIONAL CUSTOMER SERVICE

  Customer response

  03/20/2024

  I am rejecting this response because:

  The windows were not installed correctly.   They don't open.  My boyfriend was forced to sign the satisfaction papers even though his name is no where on the contract nor loan.  The attorneys I've contacted said it is considered fraud to have someone other than the party the contract with is not legal.   

  
  

  

  Business response

  03/28/2024

  Thursday, March 21st, the ***** Branch Manager sent Ms. ****** by email, a Change of Specs for the project , and she was asked to sign and return it so that we can schedule her repair work. Monday, March 25th, **************** was copied on an email from the Omaha Production Manager, directed to *************************, the ***** Branch Manager,  that ************** was not in agreement to the Change of spec terms where it stated that she would remove the complaint from BBB. ************************* has revised the Change of Specs again, and  sent it to her by email on Wednesday, March 27th. K-Designers is waiting for her response and signed acceptance to our second Change of Specs sent so that we can get this scheduled with her as soon as possible. 

  After ****************** rejection to our last update to the BBB, The ***** office made **************** aware that due to ****************** work schedule, Ms. ***** is usually only available on Fridays. Her original Job finished on a Thursday, which most likely explains why her boyfriend was present at the job, and why he was asked to signed the paperwork when the Installer had finished. Our Installers have to have somebody sign off on the job at the time of the job completion, so if Ms. ***** was not present or available, our Installer would have had whoever was available there to inspect the work done and sign off on the completed job. According to the Installer, ************** was present at the home the day prior to completion, so she would have been  aware that the job would not be completed until the next day.  

  *****************************

  K-Designers National ****************

  Customer response

  04/03/2024

  I am rejecting this response because:

  The contractor was told my boyfriend wasn't on the contract and the contractor had said he was not leaving until it was signed.  My boyfriend was told  it was just saying the contractor was there. I assumed that's what it was since being told that. I have yet to see what that document said. I was not present at the job's finish to inspect.   No one offered to come back on my day off to sign paperwork.  The issue with the new contract is stating a removal of a bad review was on there or saying it was resolved.   I'm not agreeing to either of those because even after they come in to fix the problem the problem my not be fixed. I've spoke with the federal trade commission and I was told that those types of terms can not be included in a contract.I have zero trust in this company.  I've been lied to about everything thus far including what you said in this reply.   If the issue does become resolved I will close this complaint but I do not want that on any contract. 

• Initial Complaint

  02/21/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Contacted company and sent pictures and requested for someone to come out and look at warped and faded siding, company responded and stated someone would be back into town and they would follow up. Sent several messages and now no response. This is the second time this has happened with this company.

  

  Business response

  03/01/2024

  Customer Service has been in contact with the ******** Branch Manager.  Their office will be contacting the customer early next week to schedule an Installer to inspect the siding to determine if this is a warranty fade claim that needs to be reported to the Manufacturer.  ************************* (AMI) handles all warranty claims for Gentek vinyl siding. To meet the requirements for fade claim replacement, AMI requires that a 5-6 ft long panel be removed and sent in for testing. If the fading is in excess of Delta E3 Hunter Units, Gentek will open a claim to replace the siding, providing both material and labor.  The K-Designers Installer will need to take photos, measurements, and remove the sample panel upon his inspection. 

  For any questions please contact ***************************** at K-Designers Customer Service

  ************** 

  ****************************************************** 

  Customer response

  03/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company wont stop calling me even though I have told them FOUR times now to take me off their call list! I have never seeked their business, nor do I want it. They wont stop calling me and ** getting extremely frustrated. I just want them to leave me alone.

  

  Business response

  02/16/2024

  I contacted our Dispatch / ************ and asked them to put customer on all Do Not Call or Contact list.  They are currently not in our New ************** system, but I did find customer in our old data software.

  Thank you,

  *****************************

  National Production Customer Service

  Customer response

  02/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Around Oct 15, 2023 we opted to go with K-Designers for a walk-in tub remodel. They started the process on Nov 16, 2023. The finish date was the day before Thanksgiving, November 22, 2023. We were told 3-4 days, I know there where install problems, but I believe the 3-4 days could have been met had the installer not taken so many hour long breaks throughout the day and called it quit at 4 - 4:30 the first two days after arriving at 9 am. After the installer walked us through the operation of the tub after installation, I went about cleaning my home and preparing for ******************** the following day. At about 10 pm I made it into the Master Bath to clean the bathroom and the tub of construction debris left behind. I discovered the seat of the tub had multiple gouges in it. (possible from tools being placed in there at night when installer went home) I immediately left an email for our salesman, ****** to contact us. (Still haven't heard from him) Friday after Thanksgiving, someone called to see how we were enjoying our new tub. I said we are not and told him why. He asked for pictures, which I sent. He replied with "Production will get on it and schedule." Monday, no calls, texts or emails. I texted asking where my repairs where wince we still do not have a bathtub/shower and it's now 3 weeks. He responded guy is on vacation until Tuesday and will call. Now it's Wednesday and nothing again. Tomorrow will start 4th week of no bath tub/shower for us. The bank has asked us to release payment to them for the work, which I refused to do. I'm not paying $28,000.00 for a damaged tub. Even with repairing the seat it will not be "new". The seat is textured and repairs to the acrylic will be smooth in all the spots and most likely noticeable. Not to mention the weeks of no bathing in my own bathroom.

  

  Business response

  12/01/2023

  Regarding complaint from ***********************- K-Designers has opened a **************** ticket and the work order has been dispatched to the ***************** I will update you as I get more information. 

  Thank you,

  *****************************

  Customer response

  12/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern. Resolution is still ongoing.
  
  

• Initial Complaint

  11/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/29/23 my husband and I signed a contract for siding installation. The contract gave an "approximate" start date of 9/29/23 and "approximate" completion date of 10/29/23. We had not heard anything from the company for over a month. So, on 10/9/23, I contacted them to find out why no start date had been made yet. We requested the contract be canceled on that date. However, the person we spoke to reiterated the 3 day rescission period and the obligation of a 25% penalty of the sales price. In this case, it is well over $6000. He said the materials were already cut for our project. We decided to go forward, requesting a few more materials at no additional cost. This was agreed upon by the person we were speaking with. He stated he would sent us an amended contract for our signature. To this date we have not received anything. On October 25, I called twice. No response. On October 31, I called again, twice. I spoke with a subordinate of the person we were dealing with who said he would relay my concern to the appropriate person. Later that day, I received a call from the original contact, but I didn't answer so that I'd have a voice mail as evidence. He said the supplies were supposed to be arriving by Friday, November 3 and that he would contact me Monday, 11/6 with an installation date. As of this date, we have not heard anything. These delays and failure to respond to inquiries are unreasonable. We should not have to wait an indeterminant length of time for the job to begin. We were deceived regarding their receipt of the materials for the project and intimidated by threat of collection of an exorbitant penalty.

  

  Business response

  11/21/2023

  The materials are in, we have left messages for the customer to set an install date. Once we hear back and schedule the install we will advise the BBB

• Initial Complaint

  11/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I pd. $14,867.17 agreeing to finance the balance of $12,500. On Jan. 7th, 2023. After the installer left I was told to let the caulking cure before using the shower. 24 hours. I noticed the shower pan would fill with 2-3" of water and not drain properly. I called my installer "******" came and looked at it, said it was off by 1/4 to 3/4 inches but I wouldn't need to tear out and re-do it. It was an easy fix. He'd return in nicer weather(we had snow) and crawl under my home and fix it. When I called again "****" said my trailer had settled and it was not a material or installation issue so it was not covered by my "Lifetime" warranty. I insist it is an installstion issue because I've lived in this mobile home for 45 years and my tub drained fine. The installer should have made sure the pitch was good for drainage when he installed it. I decided to remove my tub and replace with a walk-in shower for safety reasons. I'm 68 and on a fixed income. This shower pan filling with water means I now have to squeege the shower at every use. Or risk falling. I don't want to risk losing my lifetime warranty as **** suggested I would, but I don't think it's fair that they should expect me to pay out of pocket for this fix. Replacing the whole shower $3,000 or hiring a company to level my trailer. $300- $6,000. Until this issue I had no complaints. The product(my shower) is beautiful. My dealings with the installer, ****** were friendly and he worked hard and was very professional. I did this whole tub to shower conversion out of safety concerns. It now feels like I traded one, (climbing over my tub.)For another. (Slipping in 2-3" of water and having to squeege it to the drain)

  

  Business response

  11/20/2023

  We have left a message for the customer. As soon as we hear back we can start on the resolution plan. 

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/8/2023 I entered into a loan contract with K designers for an egress window installation. With an estimated start date of June 8th. For 5.5 months I was given the run around June 9th: workers quit July 27th: concrete workers quit September 1st: a job ended up having asbestos and was taking longer than expected September 12th: the job will be started in **** days September 25th: a new clutch is being put into the concrete cutter and someone should be out there this week October 5th the job finally began taking 15 days to complete. On October 20th the job was completed. On October 27th I was notified I needed to refill out a new loan application with Goodleap due to a mix up with the original loan with Watercress. On November 8th I was notified that my loan with Goodleap was being flagged and further proof of income was required. Resulting in my new loan being denied. After this occurred I received the following email: During the application process we try to get you a few approvals to make sure we have plenty of options to give you as far as monthly payment and length of the loan is concerned, and we initially went with the loan from a different lender. Since your project took a little longer to complete that initial loan expired, so we decided to use the GoodLeap approval which had an expiration date of 11/4/2023. I was not informed we were switching you to the GoodLeap loan, so when I received your signed completion I was not aware I should be requesting the funds from GoodLeap resulting in that loan expiring with no way of extending it. I submitted a new loan application with GoodLeap but was then asked for your proof of income and after a giant snowball effect here we are. K designers not only let my first loan application expire due to not getting the job done in a timely manner but let the second loan expire. Then submitted a THIRD LOAN application which caused an audit, which was denied. Funds were not secured prior to the job.

  

  Business response

  11/15/2023

  Were trying to reach this customer, but her phone is going strait to voicemail and we havent received any return calls 

  Customer response

  11/16/2023

  I am rejecting this response because: I dont want to speak to local k designers. I want someone from the cooperate office to call me and speak to me regarding this issue. 
  

  local k designers has not been forthcoming per the email sent by ******** on what was really going on. I want someone from the ********** office to call me. 

  
  

  

  Business response

  11/28/2023

  We tried to call the customer last week from our home office with no answer, or returned call,  we will try again today. 

  Customer response

  11/28/2023

  I am rejecting this response because: I want someone from the cooperate office to call me. Not the home office. 
  

  

  Business response

  11/30/2023

  The home office is corporate, and we have been trying to contact you. Please answer our call, our area code is (916) from **********.  

  Customer response

  11/30/2023

  I am rejecting this response because: I have 0 missed calls from a 916 number. 
  

   

  
  

  Customer response

  12/14/2023

  I have not received a response from the company as of 12/14/2023. 

  

  Business response

  01/04/2024

  K-DESIGNERS FINANCE MANAGER, *************************, HAS LEFT SEVERAL VOICE MESSAGES, AND HAS EMAILED ********************* AT *******************, AND HAS NOT HAD A RESPONSE. 

• Initial Complaint

  11/08/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed a contract with the ******** ** K-Designers company to do windows, siding and a bathroom remodel on 2/2/23 with work to begin May 1. I was told windows were done in June. Not a single project has been started. I have received many promises from **************, including a guaranteed that work would be done in September, then October. We are now in November without a plan. I have prepped and re-prepped areas to be worked on. My bathroom has had the towel bars, cupboards, etc out for months. At one time, I had all the furniture moved away from windows so they could be put in. NOTHING! Minus a couple of days, it has been a beautiful fall to accomplish outdoor work. I am told I am scheduled; I rearrange my busy life and no one shows up or calls. I call mid-afternoon to be told one of many excuses. **** has offered a rebate, but that doesn't fix my house. I understand low work forces, illnesses, accidents, etc, but I also understand responsibility and a promise. I would appreciate these jobs getting done before November 20th. I am not available again until Dec 4. I will be very upset if I have to host Christmas with my dismantled bathroom. I am constantly told my projects are priority one, I would hate to be number two.Please, I have been beyond patient.I prefer correspondence to take place via email or text.NOTE: I have contacted the main K-************* and was only referred back to ********. I have sent emails to Branch manager, Project Manager and Great Day Improvements and have heard from no one in over a week. I see they tend to answer BBB complaints so I have come here for help.

  

  Business response

  11/15/2023

  Were starting the siding on Tuesday next week, then when they get back we will get her bathroom done, then the windows will follow .

  Customer response

  12/04/2023

  I am rejecting this response because:

   

  Complaint #******** has not been resolved. They did reply, but did not show up for the job and still have not. They replied while they knew I was out of the country and unable to communicate with them or you. If I need to start a new case, please let me know as this isn't resolved.
  
  *******************
  

  

  Business response

  12/04/2023

  Our installers started the work this morning. They are there now. 

  Customer response

  12/05/2023

  I am rejecting this response because:

  The windows are being installed as we speak. The siding is supposed to start tomorrow. No date on **************** yet.

  I will remove my rejection when all projects are complete.

  
  

  

  Business response

  12/13/2023

  12/13/2023 - SIDING IS IN PROGRESS AND SHOULD BE COMPLETED BY THE WEEKEND OR MONDAY, 12/18/2023, BATHROOM JOB WILL BE STARTED AFTER SIDING IS DONE AND SHOULD BE COMPLETED BEFORE THE END OF THE YEAR. 

  Customer response

  12/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On August 24, K designers installed three new windows in our home. Originally after the sales lady came out, they had another person come out to do measurements. So in total they took measurements twice. And on the day the contractor showed up to install the windows. They realize the windows were the wrong size and too big for the home. The subcontractor called K designers to let them know that the windows were too big. K designers reply was make it work . It ended up taking the subcontractors two days to get the windows completely installed. When they were completely finished, neither me nor my wife were home as we were working. So we were unable to thoroughly look over the work. We did, however sign the papers as we trusted this company And figured for the price that we paid we would get the job done correctly. A few days later, we had scheduled to get our house painted. Our painter pointed out the fact that our weep holes were covered, and the windows were installed incorrectly. We contacted K designers to try to get us a resolution. They sent out the subcontractor to try and fix the issue. But ultimately in this particular case the only fix to this problem is to re-order the new windows and install them correctly. For $12,611 you think we could get windows that fit properly, and get a job well done. I am absolutely unimpressed with what has taken place here. And we would like a resolution whether they re-order the right windows and come and do the job correctly. Or give us a refund. Either way we would like them to make this right.

  

  Business response

  10/24/2023

  We have been in contact with the homeowner, we are going out Wednesday to remedy the situation 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩