Additional Information for ShoppeApparel

The BBB opened an investigation on this firm due to the number of inquiries we have received. According to BBB files, consumers allege not receiving the purchases they paid for. Furthermore, consumers allege not being able to get a response with the details of their orders or refunds. On March 11, 2022 the BBB contacted the company in regard to our concerns about the amount and pattern of complaints we have received. On March 21, 2022 the business responded stating they follow a dropshipping model and "sometimes it's difficult to maintain the timeline. But we are working on it hard to match everything up to the standard." BBB followed up asking what the company was doing to ensure consumer receive their merchandise in a timely manner, unfortunately we did not receive a response.

The Federal Trade Commission's Prompt Delivery Rules "spells out the ground rules for making promises about shipments, notifying consumers about unexpected delays, and refunding consumers' money. Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet." For more information about the FTC's Prompt Delivery Rule please visit https://www.ftc.gov/tips-advice/business-center/guidance/selling-internet-prompt-delivery-rules