Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gladly spend $265 on my daughters bed set for her last few months at home on hospice. I did not receive the package and it was delivered to the wrong house. I reached out to support and all they could say was that they dont offer refunds or replacements for this and Im out of luck and to just put all my hope into *****. I fear this company lacks morals and does not care about the people who support this company. Im very disappointed and would have been glad to spend an extra ****** on this brand but unfortunately Ill take my business to other brands who would gladly resend or refund due to this situation. Very disappointing and will be telling my large following on social media to not waste their time.

• Initial Complaint

  Date:06/06/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a first time customer, I had two discount codes readily available for 20% off. One was on their website and another was provided in the mail to me little less than a month ago for 20% off my next order. When I went to the purchase screen, neither code worked. The items on this website sell out VERY quickly. I was concerned if I waited for help via email I would not be able to purchase my items so I placed my order with a 10% code I had and emailed support promptly after requesting the additional 10% off because there mustve been some sort of error - the codes I had were not working and one was clearly on their website. I explained I used the 10% code but would like them to honor the additional 10% because the codes were malfunctioning. They refused, even though one was clearly on their website and active and the other I received less than a month ago. They told me try again next time basically even though the one code was only for first time customers so I wouldnt be able to use it. The code I received in the mail was never used before either.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/2025 I purchased the *************** Kids' Ruffled Apron" from Posh Peanut for $32.40. They advertised that I would have the item within two weeks. Two weeks came and went and the item still had not shipped. I reached out to them on 1/30/2025 and was told the item was oversold and on back order and was expected to ship between 4/15/25 to 5/31/25. When I told them this was unacceptable and that I expected fulfillment as advertised, etc. they said, "Please let me know how you'd like to proceed. I'd love to assist in anyway I can." I suggested they could provide the product to me at no cost whenever it finally shipped. They then told me that they would reach out to their fulfillment team and email me an update within 24 hours. It's now 3 weeks later and I've heard nothing. I reached out again and now Im told the estimated shipping time is between 5/15 and 7/1. They have yet to resolve the initial issue and in fact it's even worse now.

• Initial Complaint

  Date:01/23/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 items on December 12th, 2024 for Christmas presents. The order total was ******+ dollars. I received a notice on December 16th that my package was on the *** Ex truck for delivery that morning and even provided my drivers name. I never received the item, it never changed status from on the truck for delivery, and continues to say this to this day. I contacted *** Ex who informed me Posh Peanut uses Smart Ship, so they would need to be the ones to initiate the complaint. I have tried to contact Posh peanut by the emails they have provided on their website, through their ******** page, through there website chat and via 2 customer service phone number, all without anyone responding (even the chat and phone calls went unanswered). The customer service is horrible and I am not able to get a refund for ******.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I ordered my daughter's pajamas during Black Friday sale. The package was marked as delivered last Tuesday but it never arrived. I reached out to the customer service team right away and they asked me to wait for 5 days to see if the package would show up. I did wait for a week but no package has showed up. I talked with **** but they said they can't do anything because of the workload they are experiencing with the holiday shopping. I reached back out to the brand and they said they can't do anything for the missing package. They initially said they will gladly help if I can reach out again after waiting for 5 days.

  Business Response

  Date: 01/06/2025

  Thank you for reaching out, and we truly understand how frustrating it can be when a delivery issue arises.
  
  
  After carefully reviewing your case, weve confirmed that your order was successfully delivered per **** Tracking Number: **********************. According to ****, the package was delivered in or at the mailbox at 11:36 am on December 10, 2024, in ************, ** 19123.
  
  
  While we do our best to assist in situations like this, once a package is marked as delivered, we recommend following up directly with **** for additional support, as they may have more insight into the delivery details.
  
  
  We value your trust and appreciate your understanding in this matter. Should you need further assistance or have any other questions, please dont hesitate to let us know.

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22704144
  
  I am rejecting this response because **** makes mistakes all the time. In similar cases other brands usually try to replace the missing package. I am very disappointed with the customer service. 
  
  Sincerely,
  
  ***** *** ****

• Initial Complaint

  Date:11/26/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order from Posh Peanut on October 24, 2024 totaling $206.86. I received an email that my order was delivered but it was never received. I checked all around my house and with my neighbors but was unable to locate it. I contacted Posh peanut via email on November 1, 2024 and explained the situation. They responded saying they would look into this matter. In the emails back and forth, ******, the person looking into this issue stated it was delivered on August 9, 2024. I provided her with all the details including the order number so I'm unsure where that date came from but I explained it was the order number ************* that was placed on October 24, 2024. I was then told because this happened once a few years ago with my very first purchase that they would be unable to help me in any way. I'm extremely disappointed because I do love their products for my daughter and would like to have this resolved otherwise I feel like I can no longer be a customer. In between the first order and the one placed on October 24, I have spent quite a few thousand dollars with their company and I'm very disappointed that they are refusing to help me with this. I would be satisfied with a refund or a store credit since as I stated above, I do like their clothing and products but again, as a customer that has spent that amount of money that I have, I was very disappointed and upset that they refused to help me. im hoping this complaint can help get the issue resolved

  Business Response

  Date: 11/28/2024

  According to the tracking information and delivery photo from ****** the item in question has been confirmed as delivered to the address on file. I understand how frustrating this can be, and we always strive to support our customers as much as possible. However, once an order is marked as delivered, we are unable to issue a refund or reshipment.
  
  
  In February, there was a similar situation with your Orders #************* and #*************, for which we issued a reshipment as a one-time accommodation despite the item being confirmed as delivered.
  
  
  Given that accommodations have already been extended, we are unable to proceed with any further adjustments for this case. We recommend reaching out to ***** for additional assistance.
  
  
  We appreciate your understanding.

  Customer Answer

  Date: 11/28/2024

   
  Complaint: 22610389
  
  I am rejecting this response because: I have spent thousands of dollars at this company and it's unfortunate that they would rather lose a customer than provide more assistance. This did happen once before and I definitely understand the frustration on both ends. I've not only had this happen with Posh Peanut but another company as well and I will be getting a door ring camera to try to prevent this issue in the future. I've contacted the delivery company and all they can tell me is that it was delivered so unfortunately that's not much help. I was really hoping to get this resolved because as I stated in my original complaint, I really do love the clothing but I'm a single mom and can't just throw away that amount of money. I hope that your company can work with me one more time and since I'm getting a ring camera, I'm praying this doesn't happen again in the future. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:11/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter in law nor I ever received the digital $100 gift certificate. If I can't get it resent or replaced, I'd like to be refunded. The company hasn't responded to any of my emails at all. I've called and left a voicemail and received no call back as well.

  Business Response

  Date: 11/28/2024

  Thank you for bringing this to our attention. We understand how important it is for you to receive the gift certificate as intended. After reviewing your account, we found that your initial email was received on 11/17, and our team promptly responded on 11/18, confirming that the gift certificate had been resent.
  
  
  If you or your daughter-in-law are still unable to locate the gift certificate, we would be happy to assist further. Please check your spam or junk folder as well, as sometimes these emails can end up there. If you need additional assistance, feel free to reach out directly.

  Your satisfaction is important to us, and we are committed to resolving this for you promptly.

  Customer Answer

  Date: 11/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:09/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered ****** cents of merchandise. They said they sent it via ***** ground economy service department. They said it was delivered to our residence. ***** said it was delivered to a locker. No one has proof of delivery. ***** will not talk to us about this shipment or provide proof of delivery as they say they can only talk to posh peanut. Weve had an extensive email thread with posh peanut and they refuse to help, or provide any delivery confirmation or proof of delivery, just saying that ***** told them it was delivered so they are not responsible.

  Business Response

  Date: 09/19/2024

  While ***** has indicated that the item was delivered, we understand that they did not provide photo proof of delivery, which is essential for resolving this issue.
  
  To ensure the customer receive their merchandise, we have gone ahead and reshipped this order.

• Initial Complaint

  Date:06/25/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 backpacks; they came in 2 boxes on 2 different days (from one order). Please see attached screenshots, as I was assured by the business that the one QR code provided would return both boxes. Now they are refusing to help, and as I am sending them back in their original package as per the businesses policy, I am requesting a second return label, which they have conveniently ignored. They also charge for return shipping, and I am requesting this fee be waived for the inconvenience of dragging my 3 small children to the post office based on false information provided by ******** from Posh Peanut only to find I could not ship the items back. I also am now out of town worried about the return window as the business seems to be playing games to avoid me obtaining my refund as the return window is narrow. Please assist, I just want to return my items and not be charged even more to ship or have to find a larger box, both of which are ridiculous.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my husband and 2 children matching outfits during the company's annual sale and took advantage of the discount. The items were not shipped right away, and suddenly I got an email from PayPal stating that one of the items in the order was refunded. Posh Peanut did not offer any explanation. I went onto their website to see what I could do on my end, and the annual sale was over. I could not get similar pricing for a similar item at that time, because it was too late. I put in a new order for a different pattern, hoping that Posh Peanut would honor the discount and I could return the items that were part of the original pattern/order. Not only is Posh Peanut not honoring the discount, they are not allowing me to return most of the items from either order. They fully admitted fault that the item they did not send/refunded was oversold, but would not help out any further. Any item that I want to return that they will accept, is subject to a $10 return fee, which they refuse to waive. I had to wait multiple days between responses from their team, and was often not acknowledged or answers unless I sent more emails. I am out quite a bit of money at this point, and have told them explicitly what I expected as good business practices. I also told them I would be returning BOTH ORDERS and contacting the BBB if they would not honor the sales price and/or allow me to return the entire first order. Their response was a "no" and I am incredibly frusted and stuck with clothing that I can't use because it was part of an overall matching set gift. I want them to give me a return label for both orders #************* and #*************. I would have kept the second order had they practiced good business and honored the annual sale, and allowed me to return the first order, but their customer service has been so awful that I will not be buying from them again.