ComplaintsforUnique Hair and Nails
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to get a hair highlighter, showed her the photo and she said she could do it like that, when she first took me in, she said $100 then she jumped to $150 because she said she needed more to do, and at the end, she said her store is closed and asked me to go home and wash the hair after 20 minutes. She wanted me to pay and I gave $20 tip to her. When I washed my hair then there was nothing to match and no color showed, my hair also crumbled and breakage. I texted her and she told me to go buy some shampoo to use, this is nonsense to me, I went to the salon and I didn't get the result from the professional, I told her to refund me but she didn't reply. I'm sending 1st photo is what I have shown her, and she did my hair not even closed photo 2.Business response
01/13/2024
My name is ********************* owner of Unique Hair and Nails in city of Westminster. Im the only hair dresser here and Ive never met or worked on anyone name *****************. You might mistaken my salon address with another salon called Unique Hair also on ****************., ********************. Within the past 30 years *** worked very hard to maintain a good relationship with my customers. A good reputation is very important to me. I take pride in my work and would never treat any customers as described in the complaint. It goes against my principles.Customer response
01/19/2024
Hi,
The address is indicated on the payment receipt ********, the store owner of Unique Hair and Nail located in the ********************, *********** and *****************. And information should be sent to the store on the payment receipt. Address is *****************************************************************************, ************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.