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Business Profile

Renewable Energy

GRID Alternatives Central Valley

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Renewable Energy.

Complaints

This profile includes complaints for GRID Alternatives Central Valley's headquarters and its corporate-owned locations. To view all corporate locations, see

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GRID Alternatives Central Valley has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/25/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.u for your messaged and then provided the troubleshooting texts once again @ 4:50 PM, I again immediately responded that this has already been done and sent the pictures of the gateway again. January 10th now same message following up on my case, I aske for a call back rather that that she stated she did not get the pictures. So she asked for them to be email. I did so promptly. Immediately sent a text once emailed asking for confirmation of image receipt. Got nothing. After numerous phone messages left with full details each message, i sent another text on 01/15/****) getting a response on 01/16/**** stating in this scenario a construction team needs to come out. I asked for contraction teams contact details and when I should hear from them and we are now on 1/25/**** without a response to this questions that has been asked on multiple phone messages left as well as text messages directly sent to *****. We are now 2 days from this being over a month without resolution.

      Business Response

      Date: 01/30/2024

      Thank you for reaching out regarding this client's experience with GRID Alternatives.  We have reached out and visited the client. The issue appears to be with the monitoring device, which was outdated and out of warranty. We upgraded the client to a newer monitoring device, free of charge, and discovered that the solar appeared to be functioning properly. This was confirmed by calling the inverter manufacturer. Our team is continuing to work with the client to figure out why their true up bill from PG&E is so high, but it does not appear to be related to the solar equipment malfunctioning. Even when the monitoring equipment was down, the system was producing power as expected. 

      We acknowledge that the communication with this client was not up to GRID Alternatives standards, due partially to glitches in the system we use to track and manage client communications. Although we do have records of their phone calls, text messages, and emails from their initial contact, as well as on 1/5 and on 1/10, we don't have records of a lot of follow **** We are looking into what could have caused this, and how we can fix it in the future. Regardless of that software glitch, this client was in our service queue and we should have contacted them to resolve this situation sooner than we did.

      As a non-profit organization, GRID Alternatives exists to serve our clients.  We have resolved the issues this client was experiencing, and we are committed to continuous improvement to provide excellent service to all our clients in the future.

    GRID Alternatives Central Valley is NOT a BBB Accredited Business.

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