Business ProfileforGRID Alternatives Central Valley

In December 2023 the issue with my solar panels had been brought to my attention as we received a very larger than normal True-up bill. Enough to realize my next bill would be over $4000,00 dollars, which caused many concerns. I reached out on Dec 26th leaving a very detailed message. Assume with holiday schedules it would be the first of the year before I received any type of response. To my surprise I in fact received a response from ***** from Grid Alternatives on 12/27/2023 but via text. I explained the issue at hand and was given a "troubleshooting" task to reset the solar system. I followed these steps and sent pictures along with the outcome details via text the next day 12/28/2023 @ 9:12 AM. From there I received nothing back. On January 5th **** ***** followed up on my case @ 4:47 PM via text at that same exact time I responded immediately With the same details my solar is not working correctly and that the PG&E bills are coming in very high. ***** responded and said thank you for your messaged and then provided the troubleshooting texts once again @ 4:50 PM, I again immediately responded that this has already been done and sent the pictures of the gateway again. January 10th now same message following up on my case, I aske for a call back rather that that she stated she did not get the pictures. So she asked for them to be email. I did so promptly. Immediately sent a text once emailed asking for confirmation of image receipt. Got nothing. After numerous phone messages left with full details each message, i sent another text on 01/15/****) getting a response on 01/16/**** stating in this scenario a construction team needs to come out. I asked for contraction teams contact details and when I should hear from them and we are now on 1/25/**** without a response to this questions that has been asked on multiple phone messages left as well as text messages directly sent to *****. We are now 2 days from this being over a month without resolution.