Complaints

This profile includes complaints for GSF Properties Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GSF Properties Inc

  6485 N Palm Ave STE 101 Fresno, CA 93704-1072

  
• 

  GSF Properties Inc

  5051 Ming Ave Apt 69 Bakersfield, CA 93309-4781

  
• 

  GSF Properties Inc

  1118 Olivewood Drive Merced, CA 95348

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Landlords/ Management do not reply in a sufficient amount of time:- When living here, management would not repair items or provide support when needed. Oftentimes, you would leave a maintenance request, and it would sit there for 3 months, so you'd have to keep pestering them on the matter just to be ignored. - I was being charged for a *************** with a Pool when the pool was out of service for most of my two years living there. And The Gate was broken and left open for anyone to come inside.- They leave everything up to their system. Being quick to charge you extra for anything, but will not repair anything or reply to you in a timely matter.- They refused to renew my lease. They stated that their system said auto renew for my lease wasn't set, and so when I went to renew my lease manually, I didn't happen for the remainder of the time I lived there. That's 8 months I was charged an additional monthly fee of $50 due to management not doing their job.The Final straw is that I've been moved out since January, and they have barely replied to me on getting my security deposit back. I sent multiple messages, and about 4 months ago, in February, they sent me an estimate of the leaving costs. The estimate states that I won't get my security deposit back for miscellaneous fees, damages to the property (despite there being none), and Carpet cleaning, and that I owe them money. The apartment I lived in didn't even have carpets, and my parents and I spent extensive time cleaning the unit before leaving, and there were no damages outside of regular usage. This was my first ever renting experience and I regretfully did not take enough photos or and don't know enough about my rights, but this has been an outrageous experience living in an apartment, and at the very least, I want my security deposit back, but honestly, I should be asking for more.

  

  Business Response

  Date: 06/02/2025

  After reviewing the file, it shows that an estimated move out statement was completed. We do not have a forwarding address on file so the statement was mailed to the ************* address for forwarding. It appears there was no forwarding in place from the **** so it was returned to us.

  I have made a few attempts to contact the past resident but received a message that he was not taking call. I was not able to leave a voice mail. I will reach out to  Mr. ****** to discuss the outcome and to obtain his forwarding address.
  

• Initial Complaint

  Date:04/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of 04/23/2025, GSF Properties is knowingly violating my HIPAA rights, by having my Reasonable Accommodation forms faxed to an offsite sister property instead of doing the right thing by fixing the fax machine located inside the onsite office of the property manager. On 04/23/2025, I requested a refund for my welcome mat, that is being damaged and covered in cat urine, caused by an alleged stray cat. On 04/23/2025I requested that my rent credit of $226.04 be returned to me by issuing a check. On 04/11/2025, I was illegally asked to sign a waiver of liability to have a verbal reasonable accommodation request, installed. On 04/17/2025, I requested yet another verbal reasonable accommodation, requesting temporary relocation assistance to a nearby hotel while solar panels are being loudly installed on the roof of the building I reside in. As a tenant, I have a legal right to the quiet enjoyment of my unit. The noise is preventing this right, thereby creating a breach of contract. I am requesting compensation for the costs of a hotel stay until the project is completed which is said to last until September of this year. The construction project has caused a major decline in my mental health. I have legal and medically verified right to temporary relocation. I have been harassed, retaliated and discriminated against by employees of **************************** for the last 8-10 years. GSF Properties, **** has a history of ripping tenants off and gossiping about the medical conditions of their tenants. GSF Properties has been been mandated by the city of ********************************** to install an attic access space in all units here. They have not satisfied this requirement nor are they in the process of doing so. This is fraud. Please investigate my complaint thoroughly and without delay. Thank you. Refund breakdown: Cost of hotel stay for 6-months for my live-in aide and I. The cost of my welcome mat and my current rent credit, refund.

  

  Business Response

  Date: 05/02/2025

  Hello,

  Below was our response to *******.  Yesterday, she agreed and picked up a check in the amount of $2128.00 to cover the cost of temp housing. Please let us if we need to provide BBB with hose emails or proof of the check provided.
  

  Ms. *******,
  
  We were able to find an ****** that meets the requirements you stated, and we are willing to reserve and pay for it from 4/30-5/10.  The link for the rental is here:
  you would prefer to secure your own accommodations, we can cut a check for $2000.00 you right away for pick up.  That is the budget for your stay during the period discussed. 
  Our understanding of the rent credit amount is based on the ** for the unit of $89 minus the standard utility reimbursement of $25.  Im sorry if quoting that as 30% of your income was not sufficiently explanatory.  This came up with the $64/month cost of tenancy.  We are crediting you two full months at this rate despite the period claimed being only 30 days.  Securing panels on the mounting brackets is a much quieter process vs. installing the mounting brackets, as it does not involve securing bolts into the roof.  This is the reasoning for our limitation on the re-housing timeframe.  After conferring with ownership, we will not be paying $10,000 per your request.  You, of course, have every right to take action as you see fit.  Just to be clear, GSF reserves the right to include ownership in communication or to relay these emails to them as would be standard within our owner/manager relationship.  I have included ******* ***** in this communication, as she was brought in by you originally and in a more recent email.  Please let me know if you agree to the budget for re-housing, and we will get a check cut asap.
  
  Thank you,
  
  *** *****
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 
  

  They can Mail the $45.00 check to **********************************.
  

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Thank you so much for your help in this matter. 
  
  Regards,
  
  **** *******
  
   

  
  

  

  Business Response

  Date: 04/07/2025

  Hello,

  **** is currently with GSF through a temp program.  We are currently in the process of hiring a permanent manager.  I will hold a meeting with HR, **** and the temp agency to ensure **** has had the proper training.  We will also have **** shadow a seasoned manager, that is an expert with our Affordable policies.  I can also refund the application fee of $45.00.  I would just need an address to mail the refund check.
  

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  

  To be clear, I fully understand and am aware that the letter and statement received are not a final notice/bill but rather an estimation only - my original complaint acknowledges it as such.  What I am complaining about (and what GSF Properties/The Spring has completely ignored and failed to address) is that the estimation of charges are based on what Property Manager ***** ******* thinks will be necessary to turn [my] unit over to its pre-rented condition".  This is a direct quotation from the letter I received - the same letter GSF Properties/The Spring provided/uploaded as part of this complaint.  Effectively then,what the letter and estimation of charges is telling me that the apartment needs to be repainted, have an unspecified item/part replaced and be cleaned even more than I already did (other than the carpet cleaning).  Yet as previously mentioned, at the time I moved out, the apartment was returned to GSF Properties/*********** in the same level of condition as it was at the time of move in - equally as clean (once again, not including carpet cleaning that is specified and allowed per the lease agreement) and no damage to anything (paint/walls/baseboards/flooring/cabinets/fixtures/appliances). Accordingly, if the letter and estimation of charges were to accurately reflect what is necessary to turn [my] unit over to its pre-rented condition, then only a carpet cleaning charge should be listed.  But to reiterate, the letter and statement estimated/included $250 for additional apartment cleaning,$200 for paint, $200 for painting labor and $90 for unspecified in-house parts and labor because this is whats thought to be necessary to turn [my] unit over to its pre-rented condition. 

  
  And just to be further clear about my complaint, California Civil Code Section ****** only allows security deposits to be used towards past-due rent, the cost of repairing damages and/or the cost of cleaning the property so that it is as clean as it was when the tenant first moved in.  In my particular situation, there is neither past-due rent owed nor damages to the apartment and the apartment was extensively cleaned before moving out (besides having the carpets cleaned).  Thus, there shouldnt be any estimations or charges for repainting, replacing unspecified parts and additional cleaning.  So, just like I previously stated: besides a single reasonable charge for carpet cleaning, I otherwise expect and demand a refund of my security deposit.  

  
  completely shocked and outraged over these estimated charges. At the time of move out, the apartment was returned in the exact same condition as it was at the time of move in - same level of cleanliness and no damage to anything. (My wife and I have pictures and video that can clearly prove and show this). We also have no past due rent owed to GSF Properties/***********. Yet somehow, based on the statement of estimated charges received, we shouldn't expect to receive a refund of our security deposit and still have an estimated balance due of $90. This is not acceptable and a clear violation of California Civil Code Section ******. Beyond a reasonable charge for carpet cleaning, we otherwise demand a full refund of our security deposit.

  

  Business Response

  Date: 10/28/2024

  The statement received by this customer and attached to this complaint is not a bill, as stated on the letter that was attached to the front but not included in their complaint.  The unit is still being turned at this time and the final charges have not yet been determined.  Once the invoices for any charges have been received, a revised statement will be sent to the customer along with a check for any remaining security deposit.  The revised statement will be sent within 14 days of receipt of the final invoice as required by law.  The work is in progress now and I anticipate it to be finished by the end of this week and the final statement will be processed at that time. 

  There has been no request or demand for payment of any kind as final charges have not been assessed.  However, per the lease agreement (see attached), Page 5. Section 2/9 Apartment Unit: #4 -  Do not attempt to shampoo or steam clean the carpet without checking first with your Resident Manager. Carpets must be professionally cleaned upon move-out and will be subject to approval if contracted by ********. There will be a charge for carpet cleaning on the final bill. 

  This customer has not reached out to our office by phone or in writing with any concerns, but is welcome and invited to do so at any time.  

  

  Business Response

  Date: 10/29/2024

   This customer has expressed his disagreement with the estimates, but they are just that, estimates, and no charges have been issued and we have not refused to return his deposit.  We are simply following our move out process.

  This customer was required to submit a 6o day notice to vacate, which he did (see attached), in which he was legally responsible through 10/26/24.  He chose to vacate early, and his estimate was processed immediately.  As he was scheduled to vacate on 10/26, the turnover of his unit was scheduled to begin on the next business day, which was yesterday, 10/28.  We were unable to move the schedule up when he turned in his keys early because we have other units already on the schedule.  As stated in the previous communication, the work is now in progress.  I have reviewed the photos and will agree to waive all charges except the carpet cleaning, per the lease agreement (see previous communication).  The carpet is scheduled to be cleaned until 11/7/24, (our vendor is completely booked, and I was not able to move this date up).  When I receive the invoice for that cleaning, I will immediately process the deposit refund and issue the remaining deposit ($800 minus cost of carpet cleaning).

   

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My boyfriend, father and I moved into ************** on July 7, 2023. We put a deposit down of $900 and a pet deposit of $500. We moved out July 1, 2024. We were told by ******* that it will take approximately 2 weeks to receive our deposit along with the itemized deduction list. I have been texting almost weekly since after the 2 week period. It is now September *******. I was told the check would be ready for pick up last week and it wasnt. I have contacted GSF properties, *******, and *******. I have had yet to hear back since last week when they said it was ready and it actually ******** **********, the rental property company/owner have 21 days after a tenant moves out to return the security deposit and provide an itemized list of deductions. Its been over 21 days. It have been 72 days now.

  

  Business Response

  Date: 09/23/2024

  Hello,

  Yes, there was a delay.  Ms. ****** did pick up a refund check of $1040.00 from our corporate office here in ******, **.

  Please let me know if more information is needed.

  Thank you.
  

• Initial Complaint

  Date:08/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 8, 2021 my wife (*************************) and I paid an $800 dollar security deposit for the rental of an apartment for our son, ******** A August to ******************* for apartment *********************************************************************. After giving the proper 30 day notice and had a pre-inspection move out, my son vacated the apartment on June 27, 2024. After multiple calls to Parkwood Apartments, I was informed that the final move out inspection report was turned in to GSF Properties for final approval on July 25, 2024.As of August 29, 2024 neither myself, my son , or wife have received any information as to what the delay or issue may be with returning any portion of the $800 dollar security deposit.I did contact the receptionist at GSF Properties on August 21, 2024 and explained the situation and she verified names , numbers, and my son's new forwarding address. She stated she would notify her supervisor. To date, August 29, 2024 neither member in our family has received any information from GSF Properties.

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported to the office several times about mold in the restroom. There is mold in the rooms as well. They come in and paint over the mold but never fix the actual issue. I called while I was pregnant cause the smell was making me sick and was told to clean it with bleach. Didnt offer to send the maintenance men but for me to clean it with bleach while pregnant. The stove catches on fire and the fire alarms do not work in the apartment.

  

  Business Response

  Date: 08/14/2024

  Good morning,

   

  We are reviewing the details of your complaint and will be responding soon.

   

  Thank you for your bringing this to our attention.

   

  *******************************

  Regional Manager

  GSF Properties, Inc.