Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HappyRun sends us a bike with no battery switch. I called them 20+ times, they asked me to email them with a specific subject and photos, filled out request form on the web and they refused to help us. There are so many other complaints against this business but no one is doing anything.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/28/2025 we purchased an E-bike for $1,324.98. We received the bike on 5/7/2025 ********* was the wrong size and the battery life last a total of an hour. We contacted Happyrun and explained that we would like a refund as we were not happy with the purchase. They did not answer or initial emails about the situation with the bike. So, we emailed them and told them if they did not respond we would file a dispute. They finally responded to us on 5/11/2025. They told us to pack the bike up in the original packing which Thank God we kept and send them a picture, then they would send us a packing slip. We did that. We didn't hear from them again till 5/21/2025 with the packing slip. *** ex could not pick up the bike till 6/12/2025. The bike was delivered to a completely different location then where the bike was originally from. It was delivered on 6/16/2025 with proof of delivery from ****** 9 days ago! and we have not heard a word from them about a refund or anything! At this point they have our Money and their bike back! This is poor business practice!

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to inquire about how to file a formal complaint against an online business regarding an electric bicycle purchase I made recently.I bought an e-bike online from a company called HappyRunSports (or similarfull name listed below) for approximately $1,584.59. The bike was advertised to have a battery range of up to 75 miles per charge, but in reality, the battery did not even last 40 miles on a full charge.I contacted the company within the first 5 days of receiving the product to request a return, well within their advertised 15-day return policy. However, they delayed their responses and by the time they finally processed my return, it was beyond the 15-day windowthrough no fault of my own.When I finally returned the merchandise, the company charged me over $450 in handling fees, which I feel is excessive and unfair, especially given that the product was misrepresented and I attempted a return promptly. One false statement about the e-bike was because the e-bike has two batteries the user should get twice the amount of mileage of use. they advertised up to 70 miles per charge. I could not get more than 17 miles per battery per charge. HappyRun G70 1000W ************************** Cargo Bike I would like to know if this situation qualifies for formal complaint filing under the BBB, and whether I can be assisted in recovering the unfair handling charges or in holding the company accountable for poor service and possible misrepresentation of their product.Please advise me on the best steps to proceed with submitting a complaint, and whether any further documentation required which would help support my case. Please see the images below, Full price and refunded price.Thank you for your time and assistance.Sincerely,******, ******* *** If you can get the return policy records from HappyRun you will see the information about the return policy within the first 15 days.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a g70 e-bike and it arrived in nonoperational condition, the computer displays a E6 message and the manual says to contact customer support. I did this with the 14 day return period. They said they would send a new wiring harness which they did twice, but with the wrong part. Now they will not return my emails. I want either a new bike or a full refund.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a bike for $1,182.00 and wish to return the item. Website says they accept returns for a fee, which I am happy to pay. HOWEVER, the business will NOT respond to my emails and messages on ******** other than automated messages. The phone number which is listed goes straight to voicemail.

• Initial Complaint

  Date:06/05/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 5/03/2025 $449 paid up front, $1,243.18 to be paid through Affirm over 18 months.The business provided an electrical motorcycle with some assembly required, with a return policy of 14 days. The business sent me a bike that immediately had issues and would not run upon arrival. Asked for a refund on 05/12/2025 and was ignored. Team worked with me to fix issues. One issues came up after another. First they had me wait a week while they sent new cables. I installed those and the bike still did not run. Waited another week while they sent me a new controller, installed this and the bike was able to turn on. Tested the bike and the rear tire appears to move independently and is bloated, leaving the bike unusable. Reiterated that I want a refund but they continue to try and have me fix the bike which, for one, is outside my expertise, and two, is not what I signed up for. They continue to tell me they will refund after I try one more thing which so far leads into another problem with the bike. The bike has been assembled and disassembled over the course of a month now by myself at request of the business. I want to return the bike and receive my refund like their website suggests is possible.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a G100 E bike with a motorcycle like frame was purchased in December for a Xmas gift, the bike was opened on Xmas day and had parts missing and defective the company was notified the next day the parts were clearly used and and also do to negligence of the manufacturer there was a space on the bike defective with a sharp metal edge cutting my hand open. Also the battery doesnt lock as its supposed to the battery fell when moving the bike and sprained my foot the display was scratched up and you cant see anything barley when its turned on, and the gear shifter was blemished, the small portion of the frame where its defective in that area its razor sharp which is how my hand was cut open. The front turn signals werent ever sent to me and the bolts to the handlebars came bent and defective making it almost impossible to assemble. Ive given this company plenty of time to make this right and they barely respond. The original agreement was to ship all the new parts out and the front turn signals and refund $200 they refunded the $200 and never sent the parts to me. The bike cost roughly $1500 too much money spent to receive a defective bike,missing parts and used parts *********** falsely told me that they were sending the parts to me and the tracking number wasnt any good The shipping company never received the product. Ive since then reached out and asked for a full refund or $400 more off of the purchase price and just send the front turn signals. Ive since then have every reason to believe I have now been blocked by the merchant, because the email no longer has a recipient available. In conclusion I want $400 off additional from the $200 and the front turn signals or a full refund and the merchant can figure out the shipping because I dont still have the packaging from December and the merchant told me they were sending out new parts and never did. So I didnt keep the box assuming the situation was resolved

• Initial Complaint

  Date:12/24/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Happy Run Sports - Defective eBike ********************** Dear ************************ am writing complaint against Happy Run Sports concerning a purchased eBike on Dec 14, 2024, that arrived Dec 18 with critical defects, making it unsafe and non-functional which I wrote then Dec 19th about.Product Issues:The eBike was missing essential front axle spacer lugs, critical for keeping the wheel stable on the fork. Without these, the wheel could dislodge, creating a severe safety hazard.The brake light connector was severely damaged, appearing crushed and oblong, likely from poor packaging or shipping, compromising functionality and an advertised feature.Customer Service Response:Despite promptly sending photos of these defects on December 19, 2024, the support team claimed they received only one photo, ignoring evidence of the missing spacers. Even after resending the images on December 20, their response has been slow and evasive, focusing solely on the damaged connector and failing to address the full scope of the issues and at one point imlying I was the casue of damage Requested Resolution:I request a full refund without restocking or transportation fees due to the products defective condition. Happy Run Sports has not honored their quality guarantee, and I urge the BBB to intervene to resolve this matter.Evidence Provided:Attached are images clearly showing:Missing front axle spacer lugs.A damaged brake light connector assembly.Despite multiple communications, Happy Run Sports has neither taken responsibility nor provided an adequate resolution. I hope the BBB can help ensure they acknowledge the defects and process my refund promptly.Thank you for your attention to this matter.

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ***** and on ***** website which listed full refund if I didn't want it. I refused the bike from *****. They only refunded me $1350. They refuse to give me full refund.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ***** off ****** from this company it was delivered when I was not home.When me and my son opened the box and put the bike together there where some issues.The headlight was cracked as well as the ************** of the tires had some damage to it and the frame of the bike had some scratches on it as well.I emailed company to get these issues fix and they sent me some parts the turnsignal they sent me was not even the right one for my bike the tire they didn't send the innertube so I had to go out and buy one myself and the headlight was fine it was the same one that came with the bike.I emailed company again and told them the issue they send they would fix it.I charged the bike then turned it on all the lights worked the horn worked and the led display worked as well but when I went to engage the throttle nothing happened I tried reseting the bike and tried again still the throttle would not engage.I contacted the company again and they told me to send some photos and video and I have done that numerous times for the past 3 weeks they won't call me they won't refund me my money and the won't exchange my bike.I spent my hard earned money on a bike that I thought was going to be very reliable and a hood form of transportation so I can get to work instead I have been treated poorly and have been taken advantage of it seems like there customer service is horrible and they keep on sending me the same message over and over again I've done what they asked the bike has a warranty I paid for a bike that is trash and does not work and I want a bike that is in good condition and that works.Please help me get a refund or another bike that actually works and is not damaged.I have tried being polite and patient but it has gotten Me nowhere still a month later with a bike that does not work.