ComplaintsforClawson Motorsports

• Initial Complaint

  11/24/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Clawson Motorsports seems solely focused on profits, the absolute only thing. All while completely neglecting customer satisfaction. Albeit, great at playing pretend, my experience as an extremely dissatisfied and annoyed customer serves as a warning to those considering shopping with them. Ignoring numerous warnings from others, I initially dismissed them due to maybe their lack of knowledge of how business works, only to find out the hard way. In a nutshell, I purchased a ***** scooter, quickly regretted it, and traded it in for a "real" motorcycle with ***********************, the general manager. He expressed a desire for my satisfaction, and a payoff was issued to ***** for the scooter. All seemed well until two months later when I discovered a significant derogatory **** on my credit report, resulting in a loss of over 100 points from my credit score. Clawson Motorsports had paid off the wrong amount and failed to close my ***** account. Upon contacting them, they responded promptly, paying off the remaining amount they had missed. However, despite assurances of addressing their mistake and fixing my credit score, there has been no follow-up. As I navigate the process of buying a house, this situation significantly impacts me. Despite reaching out to *********************** through ******** messenger and multiple calls, and leaving voice messages I have received no response, leaving me feeling they did just enough to cover themselves. This amounts to a breach of contract, and in my frustration, I find myself compelled to share my complaint with various platforms, including the BBB. Based on my unfortunate experience, my advice is to exercise caution and consider alternatives. ************************ in **************** Marketplace, or even ********** may offer more reliable options than Clawson Motorsports.

  

  Business response

  11/25/2023

  Hello *******,

  First, I want to let you know that we have been and continue to work on fixing this issue and have not been ignoring you. My name is ************************* and I'm our ************************ Manager here at Clawson Motorsports; I was made aware of this situation on Wednesday 11/22/23 and connected with our finance department to get up to speed on the situation. At that point we had already taken steps to correct this issue. I also left you a voicemail with my cell phone number for you to reach me when you had a chance. So far, we have paid off the payout which there were some discrepancies with the total amount but in good faith went ahead and covered the additional amount. We have also been working with the financial institution in order to notify them of the cause of the delinquency, made payment along with it and so we can confirm that they received the letter stating the need for the negative impact on your credit to be removed as the payment was processed. From what has been communicated to me at this point is that it is going to take a minimum of 30 days for this change to be seen. Unfortunately, there is nothing that we can do to further speed up the process, but we are continuing to monitor things on our end and if there is any further action that we are able to take to resolve this issue sooner we are willing to do what it takes to make sure that happens. You can reach me directly at ********************************** or my cell phone number is **************. 

• Initial Complaint

  10/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I purchased a used motorcycle from this business (Clawson Motorsports) on 07/09/22. Total cost was $26,996.95. A sum total of $2000 was paid initially to finance the purchase. The bill of sale number is 142870. This writer contends Clawson Motorsports, failed to meet their contractual obligation to forward necessary documentation to CA DMV to transfer titling and registration in a timely manner and materially misrepresented the possibility that purchasing the vehicle would likely result in its inability to be legally used on public roads due to dealer processing delays. On 10/09/22, the motorcycle’s Used Vehicle Dealer Notice/Temporary Identification, expired pursuant to California Vehicle code 4456, which states after 90 days, a vehicle can no longer be operated without permanent license plates or a registration card. On 10/07/22, I contacted Clawson Motorsports and spoke to a representative named ****, who informed me he would contact the finance team and would return my call or send me an email. To date, I have yet to receive a call back or email. On 10/10/22, I wrote an online review regarding my experience with Clawson Motorsports, to which I did receive a reply on the platform, which I captured and included with my supporting documentation. No phone call or email was received. Clawson Motorsports stated COVID-19 restrictions, caused the delay. Such an extraordinary delay was never agreed. Especially when signing the original contract, the possibility of registration and licensing exceeding 90 days was not included, and or discussed. It is this writer’s belief that Clawson Motorsports purposefully withheld that information from me prior to signing the contract by omitting the fact that temporary registration could expire and as a result the purchased vehicle would not being able to used legally until Clawson Motorsports processed DMV paperwork at an undefined time. On 10/13/22 this writer confirmed with DMV, no dealer activity.

  

  Business response

  10/14/2022

  To Whom it may, 

  
  

  Please see attached documentation regarding Purchase, Posting, & Completion with the California Dept of Motor Vehicles.

  
  

  On 7/9/2022 Mr. ******* purchased the unit in questions from Clawson Motorsports. At that time the bike had a Motorcycle plate assigned and affixed to the bike. A Temp License plate or TLP was not assigned with the transfer. A Temp Operating Permit or Window Sticker was issued and given to Mr. *******.  The Temp Operating permit does allow the driver to operate a motorized vehicle while on California roadways in compliance with the Department of Motor Vehicles.  

  The required fees were posted with the Department of Motor Vehicles on 8/4/2022.  Following compliance with the BPA & DMV. Completion of the title and registration to Mr ******* has been finalized as of 10/14/2022. 

  
  

  On 10/7/2022 Our Finance member emailed over a concern from Mr *******. Stating his Temp Operating permit had expired. Mr. ******* had reached out to the DMV. DMV stated to him "we had not completed the transfer"  He then reached out to Clawson Motorsports. At that time we had a pending paperless title that had not been released. Our Finance member was notified of the update and estimated timeline of completion by our titling department.  As of 10/8/2022 The Paperless title had held up the transfer process. Since then the original title was received and the completion of the transfer to Mr ******* has been processed. On 10/14/2022 our Finance department re reached back out to Mr ******* to update him to the completed registration.

  
  

  
  

  I hope this email now finds the matter closed. Please let me know if you have additional questions or concerns for our office.

  Thank you, 

  
  

     

  
  

  
  

  Customer response

  10/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  I would like to thank the Better Business Bureau for promptly assisting in the resolution of this matter, specifically ****** ******** for processing my compliant.

  
  

  
  

   Clawson Motorsports:

  
  

  Simple direct communication with me would have avoided this avenue of correspondence.  If staff say they are going to do something but don't do follow through on their word, it reflects poorly on the ethics of Clawson Motorsports.

  
  

  After all, I just want to ride... I need to ride.  I'm sure other riders can understand this.

  
  

  I wish Clawson Motorsports success in its future endeavors.  

• Initial Complaint

  05/14/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 5/5/21 at 1004 AM I called Clawson Motorsport via telephone and spoke with Parts Salesman ** regarding a Honda Motorcycle seat I ordered through them, which they ordered from the manufacturer. I asked if I could return the seat since it wasn’t the color I wanted based on the difference from the online picture. ** told me I could and more than likely I would be charged with a restocking fee. I told ** it was fine and just wanted either my money back or store credit. I confirmed again with ** that it was returnable and I’ll be driving from Coalinga which is approximately an hour away from Clawson Motorsport. ** again told me it should be fine. When I arrived at Clawson Motorsport, I spoke to ** who then discussed with another salesperson named ***. I had to explain again to *** the reason why I’m returning the seat. *** then later tells me he discussed with his manager and said they couldn’t take it back. I politely asked the why they couldn’t take it back since I have it in the origi

  

  Business response

  05/14/2021

  Hello,

  My name is *** ***** and I am the parts manager here at Clawson Motorsports.  This claim was forwarded to me by ******* ******** who is employed in our sales department.  

  
  

  We are aware of the situation regarding this customer and the seat.  I feel we were fair in dealing with our customer and would like to explain our side of it.

  
  

  The seat that was ordered is a part we do not stock, so it is considered a special order part.  All special order parts are returnable as long as they are in the original package with the parts label in tact.  We ordered the seat for our customer and contacted him when it arrived.  When he came to pick up the part, he opened the package and saw the seat and accepted it.  He asked us to dispose of the box for him because he was on his bike and couldn't carry it, so we did so.  

  
  

  Very shortly after he contacted us and asked if he could return the seat.  The employee that spoke with him let him know that as long as he had the original packaging, we can help him out which is our normal policy.  However, the employee that spoke with him didn't know this was a customer that asked us to dispose of his original box/packaging.  When the customer arrived with the seat, it was realized that the original packaging was disposed of at his request and we wouldn't be able to return the seat to the manufacturer so he was informed as such.  He was also informed to call me, the parts manager.....and we could probably get him taken care of.  No phone call was ever received on my part.  

  
  

  With all that said, if he had called me I would have most certainly authorized the part to be returned for a refund, or worst case a store credit....and we're still open to that. 

  
  

  Thanks for your time and consideration in the matter.

  Customer response

  05/14/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I want to add that the seat was in the original packaging, which also a plastic cover. I never spoke to *** ***** because his part salesman *** told me he the already discussed the situation with him, and it wouldn’t make any difference talking to him. *** clearly stated the only reason they won’t take it back and give me the refund or store credit because of a cardboard box. I told them I didn’t have the cardboard box because I had them disposed of it for me. I was never informed by any of the staff that I needed the box to return back the product. I was never told to call the part manager for any follow up. If that was true then why would they wait for me to call them over the phone when they could have taken care of the situation right there and then when I was at their dealership. I felt they’re just trying to cover up there lies to the BBB. I just want my money back and not have to deal with them due to the stress and inconvenience they have caused me. This is a bad business practice knowing that I'm a loyal Honda Customer who made several purchases and services with the dealership. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩