Business ProfileforBalanced Comfort

I purchase a A/C Unit from this company and they dont want to come out and work on the problem that I am having on it. Its about a 2 hr or more from their company to my house and I dont think they want to come out here to do anything. *** called a lot to have this taking care of but they are responding back to me to solve whats wrong. They sold me another unit before this one that broke on us last year in August 2022 which they did replace it with this one but still having problems with the new one. Also too they charged us an extra $5,000 to replace the broken unit which I felt that they shouldnt had charged us that extra amount and just changed it out with out charging extra. They have came out twice this year to correct the problem but its still not working right like it should. I have reach out to them to get this corrected but no respond and until now I still been calling them and what they tell me that they will send the message to their supervisor every time I call and still no respond. And also too when I call them I notice that they blocked my number so what I have to do to get through is to blocked my number and then call which I do get through but this is the only way I get to talk to someone. This problem has been going on since I purchased it. Also too when they had to replace the broken until it too them almost a week to replace the broken one which then the temperature was over 105 degrees which we had to live with it like that which made all 4 of us that is living here sick. We also had to go out and buy a lot of fans which cost over $300 because we have a two story house and it got really hot in here the days we didnt have any a/c unit.So this is why I would like for them to take the unit back and refund me all the money I already paid to them because I know they dont what to drive out here because its too far.Also I am having a hard time to get any work order from them too.