Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haVe lost my job because of the lies they told me this car has been down over 2 weeks they never checked the car they just **** it on me I have no registration i brought the car on 03/29/2024 and tryed to return it on4/5/2024 i begin to see shifting gear styling they just shinned me on when i asked for refund so I drove to ********* were it broke down I paid 600 after I just gave them 3000 to get it fixed and back to ****** i took it back to them let them know I don't want the car it was leaking boil really bad and its been in shoo over 2 weeks under warranty its something wrong with engine they still haven't game me my refund please help me

• Initial Complaint

  Date:07/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2023 I traded in my 2013 Ford Mustang for a 2016 Mazda 6 Sport at Sublime Auto in ******, **********. On June 23, 2023 I was mailed notice of a toll evasion from FasTrak that occurred on June 8, 2023. I went down to Sublime Auto and informed Samer that I was being charged for a toll violation over a month after I’ve traded my old car in. He assured he will take care of it but I told him I’m still going to dispute it. I disputed the violation as it was not me and I am not responsible for paying the fee. FasTrak emailed me back saying that per DMV records, I was currently listed as the registered owner of the vehicle associated with the toll violation. I then called and emailed Sublime Auto and informed them what I was told. I don’t hear anything for a week so I give Sublime Auto a call on July 8, 2023 and ask if Samer resolved the issue with Fastrak and he tells me not to worry, that he will take care of it. I explain to Adam, a salesperson at Sublime Auto, that the fee is due by 7/23/2023 and that I will not be paying it as I am not responsible for it. Adam asked me if I could just pay the fee and they would reimburse me at a later time. I declined and said no as that is extremely unprofessional and I will never take responsibility of something I simply did not do. I emailed Sublime Auto again on July 12, 2023 asking if there is any update with the violation. On July 13, 2023 I receive a call from Samer at Sublime Auto telling me to go to their dealership to pick up the money and to pay the fee online. I said no once again. This is a huge problem with me as I could even be held responsible if the new owner of my old vehicle got into an accident or anything of the sort. It is a major inconvenience I should not be dealing with. I am filing this complaint against Sublime Auto because they failed to transfer and update the new registered owner to the DMV.

  Business Response

  Date: 07/31/2023

  Customer does not understand that the DMV takes a few days to generate the record on a vehicle that is sold. We asked the customer to cooperate with us so we can pay the $11 invoice. Either way, the DMV updated the record on the vehicle and the situation was solved.

  Customer Answer

  Date: 07/31/2023

   I am rejecting this response because: Sublime Auto is saying I don’t understand that it takes “a few days” to generate the record on a sold vehicle. I definitely understand that, but the toll violation I am being charged for is from 6/08/2023, 33 days after I sold my vehicle to Sublime Auto. That is unacceptable. Not only that, but I received the registration for this vehicle in the mail a couple of days ago. I uploaded the picture for reference. This issue is still unresolved as I have been disputing the violation through FasTrak and they say per DMV records, I am currently listed as the registered owner. 
  
  
  
  

• Initial Complaint

  Date:04/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/28/23 I was tricked into buying a car from ************* . I was told it was smogged it wasnt didn't pass I was at smog shop with Adam who works at carlot. Adam asked smog tech to pass it illegally smog tech refused they. I just wanted my 5000 down pymt back Samsam who claims I can trust him forces me to take a honda odyssey good car he says but claims he lost money on car that wouldn't pass smog for me so I'm going to pay a little more 17000 for a 2012 honda 7000 interest and 5000 down which 1 week in I've got transmission problems and electrical he says his mechanic will fix it, he should of fixed it b4 he sold it, I've had nothing but problems with all of them at this lot, causing me stress loss of wages harassing phone calls everyday I really don't want to pay 25000 for car to be in the shop. I'm fed up. I'll take my chances and sue them people need to know these people are only trying to help themself. Steer clear of this carlot. They will rip you off anyway they can. Ther only response is (as is) and you signed the contract, They are liars and bullys.also the honda was advertised for 1***9 I found out after they sold it to me fo* *****

  Business Response

  Date: 05/02/2023

  Our customer came in looking
  for a van. Our lovely staff showed her a Nissan Quest that she liked so much.
  Our staff made it clear to her that even if she bought it she wouldn't be able
  to drive off the same day but she insisted on taking the vehicle with her the
  same night. Our staff agreed with her that if they gave her the van that night,
  she will bring it back in a few days later in order to satisfy some paperwork
  that were needed and the customer was happy with that. A couple of weeks later,
  customer came in after many phone calls from our dealership because she wasn't
  cooperating and breached the oral agreement we had with her to bring in the van
  in a few days. When the customer came in, she listed a bunch of none existing
  problems on the van. We drove the van with her and we didn't notice any problem
  and customer claimed that the problems show up when she drives alone in the
  vehicle. Our staff took that vehicle to a mechanic shop for an inspection and
  she came along, and the mechanic stated that there no problems were noticed.
  After a lot of complaints from the customer that she was unsatisfied with her
  purchase, we decided to unwind the deal and void the contract although we made
  it clear to her on the day of the purchase that she is buying a vehicle As-Is
  and that there is no cooling off period on the contract, as she decided to not
  purchase the contract cancellation option for 48 hours or 250 miles whichever
  comes first. After all that, the customer claimed that she originally came in
  for a Honda Odyssey that we had on the lot. We came to an agreement with the
  customer that we will void that Nissan Quest deal and we will make a new deal
  on the Honda Odyssey without charging her any cancellation fees nor take any
  more down payment and the down payment she paid on the Nissan Quest will be automatically
  transferred as a down payment on the Honda Odyssey. We made it crystal clear
  that the vehicle is going for $16,995 and the customer made it crystal clear to
  us that this is the vehicle she wanted. Based on all these facts, customer
  agreed to purchase the Honda Odyssey and she was so satisfied with the
  purchase. Every item on the contract was disclosed word by word to the customer
  and that includes sales price, down payment, monthly payment, interest, etc...
  A few days later, customer
  called in complaining that we oversold her the Honda Odyssey as she saw an old
  advertisement somewhere that the van was going for $15,499 at a certain period
  of time. Our dealership drops prices of vehicles at times as we run limited-time
  promotions for a few vehicles every there and then as a marketing strategy to
  attract buyers. Regardless of that, our dealership decided to honor the
  customer's request and give her the difference between the price she bought the
  vehicle for and the price she saw online in a form of a check. Our staff called
  her again that day and came with a mutual agreement over the phone that she
  will come in at 4:00pm that same day to collect that check that was agreed on
  over the phone and she said "Have it ready for me, I will be there at
  4:00pm to get it". Customer did not show up at all that day and did not
  pick up the check and she broke another oral agreement with us. During the
  following few days, our staff tried calling her, left her voicemails, texted
  her and also left messages with her relatives to come in and pick up that
  check, but customer was not responsive and did not cooperate at all. 
  After that, customer came in
  complaining again that the vehicle was not running right, so we asked her to
  take it on a test drive with us but she refused, so we asked her to have a
  certified mechanic inspect it, but she also refused. It seemed like the
  customer was stating false information once again to get out of the deal. Our
  staff tried to give her the check with the difference of the money, but she
  also refused to take it. 
  We went ABOVE and BEYOND for
  this customer since day one, but she was always creating nonsense problems,
  breaching agreements with us and ruining our reputation. 
  Our dealership specializes in
  working with every single customer that come in to our lot to satisfy their
  needs and get them what they want, but how much can you do for a customer that
  keeps complaining about none existing problems and ruining our reputation based
  on impulsive decisions and mood swings and the result is ruining our reputation
  for no valid reason. I question the integrity of this complaint because all our
  staff is sad to hear all of that from a customer that we went above and beyond
  to satisfy her needs.
  Regardless of the situation
  we are facing with our beloved customer, we are still holding ground to honor our
  statement in giving our customer the difference of the dollar amount between
  the actual sales price of the vehicle and the promotion price that was posted
  for, even though that promotion has expired. As far as the mechanical issues
  that the customer stated about her Honda Odyssey, we are still left in the dark
  about what the customer is facing in terms of issues with her vehicle. As per
  the signed contract, the customer does have a limited warranty on her vehicle for
  12 months or 12,000 miles and she is more than welcome to take her vehicle to
  any certified mechanic or her choice, as the warranty will cover her repairs,
  if there are any problems on the vehicle. Again, our staff feels saddened about
  the whole situation, but our beloved customer is not cooperating with us, as
  she agrees one day to our solutions offered and then she leaves us hanging
  again, relapses on her judgment and come back with false accusations. We ask
  the customer one more time to make peace with us and cooperate in order to find
  a middle ground about this. 

  Customer Answer

  Date: 05/19/2023

   I am rejecting this response because:
  
  
  Everything Sublime auto says is a lie and I have proof
  

  Business Response

  Date: 05/19/2023

  Please feel free to come and talk to us if you have any other suggestions. 

  Customer Answer

  Date: 05/19/2023

   I am rejecting this response because: Because none of what they say is even close to what really happened. They need to give me back 5000 and rewind this contract just like they had to do for the first one due to the actions on their part. I did nothing wrong. it's called Dealer Fraud.