ComplaintsforZarate's Auto Smog & Repair
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Complaint Details
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Initial Complaint
02/01/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I qualified for the consumer assistance program BAR to help me fix my car in the amount of $1,200.00. I found Zarate's Auto Smog & Repair which accepts this voucher. When I dropped off my vehicle on 9/11/2023 I explained to the front desk that I specifically wanted them to repair my catalytic converter since I had previously done smog check and was advised on 02/10/2023 it needed to be repaired. On 09/14/2023 I went back to pick up my car and was told they did other repairs beside what I had requested to be done on my car, was then told that the catalytic converter needed to be replaced and it would be $2,000.00 to do so. I asked why they did not replace catalytic converter and was told they fixed what they needed too. I was very upset because they did not listen to anything I said when I dropped off car. On top of that they never communicated what they were fixing and then advised I owed them $200.00. I feel that their customer service and communication is horrible. I am disabled and can not work. This repair was crucial to my everyday doctors appointments, because of their lack of attention my car did not get fixed.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.