ComplaintsforCrystal Tree Apartments
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Complaint Details
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Initial Complaint
09/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I signed a 1 year rental agreement st crystal tree apts in January of 2022. I completed my move out and returned door key to apts on December 18th, 2022. *********** continued to charge PG&E **** monthly to my name & PGE account until march of 2023. Requesting for $720.49 balance to be cancelled & removed from credit report due to potential negative impact.Thank You *************************** ************Business response
09/13/2023
Hi ******, we received the letter regarding the complaint from ***************************. We have nothing to do with PG&E and wouldn't have the power to send someone's balance to collections for PG&E. It was his responsibility to stop services in his name. If he has a **** showing the charges were made for those month he's claiming, he can show us a bill with the address and we can go from there, he's never reached out to us regarding a pg&e bill.******Initial Complaint
07/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The business did not grant our request to perform a walk-through at move-out date and performed excessive and unnecessary services to our unit after out move-out date without prior notification or consent, and charged against our deposit. we were told that they do not do walk-throughs anymore. specifically, they authorized a general cleaning service 5 days after move out, and we were charged. for heavy stains on the carpet, 7 days after moving out. the disputed charges are $220 for apartment cleaning performed by Coco's Cleaning Service (entire invoice) $30 for heavy stains performed by All Steam Technologies (partial invoice) we cleaned the unit thoroughly and took pictures of the condition on the last day of our lease on 6-30-23. we are unclear as to why cleaning services would be needed.Business response
08/10/2023
Hi ******,
The complaint was resolved between *********************** and Crystal Tree Apartments regarding his deposit. We came to an agreement and refunded ***** his deposit back regarding the charges that was listed in the dispute. ***** did let us know he filed a complaint with you guys and would contact you to remove the complaint. Let us know if you have any questions. Thank you!Customer response
08/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.