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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company has sent us invoices multiple times, this time for $398.50 for an "Annual listing in national hotel motel directory renewal" stating "Thank you for the opportunity to continue to service your account". We have never used their services or requested to do so. It seems they are sending out invoices hoping random hotels will just pay thinking they had already been using the service. Very Scammy. They are also using their BBB Accreditation to do so. This company should not be BBB accredited unless they stop using wording to sound like companies have already agreed to these services.
Business response
04/04/2024
Good morning.
We would be happy to assist with this issue, however the invoice number and the name of the name of the company have been omitted.
Please provide additional information, company name and address or reference number.
Thank you, ************************* DOSM
Customer response
04/04/2024
Complaint: 21527347
I am rejecting this response because: It was the only option to not close the case and it has not been resolved yet.The current invoice number is *****. We also received an invoice back in 2021 for the same thing #****** and it was reported in the scam tracker for BBB at that time under scam 481408.
There are other complaints under the scam tracker from other companies. ****** is another example.
Sincerely,
*************************Business response
04/05/2024
I apologize for any misunderstanding.
I have canceled account #***** and placed this property on our do not contact list.
Please do not hesitate to contact me if I may be of further service.
************************* DOSMCustomer response
04/08/2024
Complaint: 21527347
I am rejecting this response because:Thank you for removing us from your list however, I still do not understand why you would be sending these invoices in the first place.
Can you explain why you would have started invoicing us in the first place when we did not initiate or agree to do any business with you?
Why do you use the wording "Thank you for the opportunity to continue to service your account" when we have never been an account you are servicing?
I believe BBB should review the accreditation they have given this business, as it seems you are sending invoices out with false wording, in hopes businesses will just pay thinking they are simply renewing an already agreed to service.
Sincerely,
*************************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.