ComplaintsforBest Care Fumigation, Inc.
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Complaint Details
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Initial Complaint
11/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Best Care Fumigation was subcontracted by NuCentury Inspections to perform termite fumigation on my home. The tenting occurred from Friday 11/19/21 to Monday 11/22/21. I signed a contract agreeing to certain terms, like house preparation and security of the home during the process. One clause from the business said "Windows will be left open while tent is on building and during aeration with crew on site" and their FAQ states "Doors and windows are left open only when we are there to supervise the property. We never leave the doors and windows open unsupervised." I have security cameras at my house and when the crew left my house on Friday 11/19, the front door was left open. I have photo proof of this but the business refuses to acknowledge their error. When I returned to my house on Monday 11/22 after the tents were removed and the crew had left, they closed the front door but did not lock it despite having keys to do so. They also left windows open as well as a side gate--blatant violations of their contract of doors and windows not being left open while unsupervised. While on my property, the crew also used two of my ladders despite having their own equipment. This was also caught on my security camera. The way this business operates is unacceptable and their actions have caused harm to many customers. I am very lucky my home remained safe despite their lack of care and integrity but others unfortunately did not have the same luck. I fear for their future customers who aren't as savvy or diligent as I am, for they are at risk of being exploited and burglarized.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.