ComplaintsforEnergport, Inc.
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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Re: Complaint ************************ Energport:Energport, Inc.48620 ********************************************* This is a complaint for the improper business practices that ***********. has experienced with Energport, Inc. of *******, **. ******* **** is a *******************-based developer of solar PV and battery energy storage projects for residential and commercial customers. In 2020 ****** specified an Energport battery energy system for a large battery project for a high-net-worth residential customer in *********, **. We paid a significant deposit for the battery system and submitted plans to the local City and ********************** for permit. The *************** asked for clarification around unit level and cell level independent fire testing of the Energport product. This testing certification requirement is known as UL **** (system level fire testing) and UL ****A (cell level fire testing) and these certifications must be met to the satisfaction of the local fire authority to receive the local *************** permit. We requested assistance from Energport on multiple occasions for this issue, and the responses took over a year to receive, causing extensive project delays. Over at least three different comment submissions, Energport has still never been able to effectively address the *************** concerns regarding UL **** and ****A. The Santa ***** County officials alerted ** that Energport is selling their battery products without proper certifications.Energport does not have proper UL certifications to effectively sell their batteries in the U.S. ****** was not informed of this problem when purchasing the battery and we would never have recommended Energport had we known of this serious issues. After more than a year of runarounds, the customer has lost all patience with ****** and Energport and they wish to cancel the battery project. ****** in turn requested to cancel the purchase with Engerport and they refused via attorney letter.Business response
10/31/2022
Hi ****************,
Please see Energports response to the Complaint ID: ********.
Sincerely yours,
**********************, ESQ.
**************************************************
851 ************, Suite 166
**********, ********** 94010
P: **************
F: **************
***************************
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Contact Information
48660 Kato Rd
Fremont, CA 94538-7339
Business hours
Today,8:00 AM - 5:00 AM
MMonday | 8:00 AM - 5:00 AM |
---|---|
TTuesday | 8:00 AM - 5:00 AM |
WWednesday | 8:00 AM - 5:00 AM |
ThThursday | 8:00 AM - 5:00 AM |
FFriday | 8:00 AM - 5:00 AM |
SaSaturday | 8:00 AM - 5:00 AM |
SuSunday | 8:00 AM - 5:00 AM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.