ComplaintsforState Bank of India (California)
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Complaint Details
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Initial Complaint
02/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Dear Team, I hope this email finds you well. I am writing to file a formal complaint against the State Bank of India regarding what I believe to be unfair business practices affecting my account. I noticed unauthorized charges on my account, totaling [$100+]. After investigating further, I discovered that the State Bank of India has been deducting [$10] from my account each month for the past 10 months due to their policy of charging an account maintenance fee if the balance falls below $250. At no point did I receive any warning or notification from the bank regarding these deductions, nor was I informed about the policy change.I have been a loyal customer of the ******************** Bank of India for [6], and I have always made an effort to manage my account responsibly. However, I find it unacceptable that the bank would enact such charges without providing adequate notice or transparency to its customers. This practice has resulted in a significant depletion of my account balance, leaving me with only [$176] currently.I firmly believe that this constitutes unfair treatment of customers and a breach of trust between the bank and its clientele. As a consumer, I expect transparency, communication, and fairness in all dealings with financial institutions.I kindly request that the Better Business Bureau investigate this matter thoroughly and take appropriate action to rectify the situation. I am seeking a refund of the unauthorized charges totaling [$280+] and a reassessment of the bank's policies regarding account maintenance fees.Thank you for your attention to this matter. I look forward to your prompt response and resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.