Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 30, 2025, I called to request a refund for a "cancellation fee" of $270.01 that I disagreed with. On **** 31st, the money was refunded; and per my request they came to perform the last service on February 1st. Brooks continued to charge me; the monthly charge has varied, but it is around $35.00. They have come three times to service my house. 4/20/24 8/20/24 and 2/1/25 They claim that they came on 5/7/25; but that is false; the gate was locked, I wasn't home, I live on my own. I spoke to ****** today; I was able to cancel the account; but I have been charged for monthly services that have not been performed.

  Business Response

  Date: 07/21/2025

  As of today on the account I see that the last month's charges have been refunded and the account has been cancelled, and there is no current balance due on the account. 

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I called them they said the *** did work and I let them know I had cameras and he was only walking around with his phone and was not aware his phone was what he used to treat mosquitos. He never got anything out of his truck.  I emailed them the videos and their only solution was to send someone to treat my home. I asked them twice to acknowledge they did not treat and they refused

  Business Response

  Date: 06/23/2025

  We have a record of the technician showing up for Adrianas appointment on 6/14/25. The customer was not home and did not answer the phone, so only the front yard was able to be serviced.

  Business Response

  Date: 06/27/2025

  We understand you frustrations with your service that was not completed. At this time we can offer you you a refund for the service and discounted renewals as discussed on the phone. Please let us know if those accommodations are acceptable.

• Initial Complaint

  Date:06/02/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

  Business Response

  Date: 06/03/2025

  We have no record of **** ******* within our system. Because nothing came up during a search of our records, all personal information of Mr. ******* is non-existent within our system and we have had no further contact with them. At this time, Brooks Pest Control has no branches or door-to-door sales in the state of *****, leading us to believe this was not our company he was dealing with. 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is full of it. They did not come out bi-monthly to begin with yet they continued to take money. Most of my communication with them was made the first time someone came and 6 months later when someone finally came again. Both times all they did was lie. The first guy saying "yes" we can spray for bed bugs and the chick saying she could get rid of the rats! So being as this was verbale and I didn't record it I have no proof except the other person who heard it as well. Then when they did come they did almost nothing. At one point I even asked the tech, "Can you get rid of the rats? She replied with yes. Tell me how is this going to work with them maybe showing up every other month? All they have done is take money, not show up, and do nothing!!! I want my money back!!! I tried to cancel because there a waste of money. They don't do anything and until they do something I'm sure people will continue to complain. I have deleted my card from the file and they no longer have permission to charge it but, I want my money back!poison aside from what they put into the rat boxes because every other month is not effective. Essentially they have done nothing for that money and I want it back!! I copied and pasted what was paid and service call records from the web site and attached them to this. They have however charged me $55,00 a month since 08/07/2024.

  Business Response

  Date: 05/28/2025

  We have a record of Danielles Bimonthly contract being signed by ******** on 8/6/24. Our sales agents are required to provide all details regarding our contracts including the fact that it is a year long contract and the early cancellation fee should a customer terminate services before the end of the agreement period. We also do not service bed bugs, which would have been communicated at the time the contract was signed. The ***************** ******** signed up for includes service every other month for $110, charged monthly. Initial service was completed on 8/7/24. 

  Per the Bimonthly contract, Danielles next service was scheduled for 10/9/24. When the tech arrived they were unable to access the property and unable to get in contact with ******** after calling several times. We rescheduled for 10/22/24, with the same results. No access to the property and no answer from ********. We attempted to contact ******** to reschedule multiple times , and heard from her 12/5/24. Her next appointment was scheduled for 1/16/25. On that day, ******** was upset she had been charged multiple times with no service. The tech called into customer service with her to make sure her questions were answered. We agreed to refund two payments and extend her agreement. ******** agreed to continue with services. No mention of bedbugs was made to customer service. 

  On 3/7/25, ******** called in to cancel. The agent went over the contract agreement and cancellation fee, and ******** decided to continue with service. A bimonthly pest service was completed on 3/11/25, and the tech returned the next day to empty traps as requested. ******** requested traps be emptied again on 3/25/25 and 4/8/25, and the tech came out that day to do so. Most recently, ******** had a scheduled bimonthly service on 5/16/25 which was completed. We have not heard from ******** since.
  

  
  

  Business Response

  Date: 06/02/2025

  Because of some issues with reaching ********, we were unable to come bimonthly at the beginning of the contract. We encourage her to reach out to our customer service team to see what can be done for those appointments and how we can assist her going forward. 

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:

  Thank you for reaching out. I spoke to representatives. I asked why was I being charged with a service was never provided. I dont feel the need for them to pressure me on sending my new home address. Which is an invasion of my privacy. I wanted to cancel the service since last time they didnt provide service in my home. I also have moved . 

  Business Response

  Date: 05/15/2025

  We were not able to find a record of ***** contacting us or sending proof of moving. We have a customer service agent reaching out to call her and collect that information so we can take care of her account. As soon as that is sent over to us, we can resolve this. 

  Business Response

  Date: 05/15/2025

  Thank you for speaking with our customer service. Our policy at ******************** is that if a customer moves out of our service area, we can cancel the account and resolve everything once we receive a proof of the move. Otherwise, there is a cancellation fee as outlined in the contract. 

• Initial Complaint

  Date:03/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract that I did complete, decided to keep them for another year. From the point of contract being canceled they never said anything to me regarding it coming to an end. Continued to pay . My husband retired so we had to cut some of our bills. I called and told them to cancel me. They continued to charge me. No resolution

  Business Response

  Date: 03/27/2025

  We have a record of ****** calling in on 1/29 to cancel services, and all future services were cancelled. ****** filed a chargeback with her bank for her previous service bill. According to the terms of her contract, returned checks (*** or Stop Payment), Disputed Credit Card charges, ACH-chargebacks, are each subject to a service fee of $35 per occurrence, as permitted by law. ****** was charged the $35 fee. We received another chargeback on 3/03/25, and charged another $35 fee, as per her contract. ****** called in on 3/04/25 to ask about these charges on her account, and they were explained to her at that time.

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

  Business Response

  Date: 03/27/2025

  We have record of ***** calling in on 03/17/2025 to cancel her services after her final April ******** Typically we can only cancel services after the final service in the contract is complete, due to our scheduling software. After speaking with an account manager, I was able to get all future services cancelled after her April ******** so ***** will not need to worry about calling back in again to cancel.

• Initial Complaint

  Date:02/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  since the beginning of service with brooks pest control there problems with service and exterminators were not doing they're job so i was told they would cancel the service without any fees .on-03-2024 it was canceled yet i was getting charged different amounts from $30-$69 MONTHLY FEES SO I KEPT CALLING brooks pest control until a man named ***** spoke to me and said that i was lied too that i had to pay $291 cancelation fee even Tho it was waived by brooks pest control employees on 2 separate occasions and by supervisor . ***** then charged my credit card $291 cancellation fee, and sent me a voicemail which i saved as evidence. yet they continued to charge my credit card different monthly fees i had to have my credit card terminated because brooks pest control refused to stop charging my credit card.and they refuse to refund me my money..

  Business Response

  Date: 02/27/2025

  We have a record of Johnnys contract being signed by ****** on 1/22/2024. Our sales agents are required to provide all details regarding our contracts including the early cancellation fee should a customer terminate services before the end of the agreement period. A full service was performed on 1/23/24, a second on 4/5/24, a third on 6/7/24, and again on 8/23/24. Rodent treatments typically take more than one treatment, but we have a pest free guarantee. Our pest free guarantee states that if a customer is still experiencing pest issues in between regular treatments, that the customer can call us and well schedule a free re-treatment. Retreatments in between were performed on 5/7/24 and 6/17/24.

  ****** called in on 2/20/24 asking to cancel because he was still seeing pests. The account manager offered to schedule a free retreatment the next day, per our pest free guarantee, and ****** agreed. ****** called in again on 4/3/2024 to cancel, but was offered a discount on his next service, and ****** agreed. ****** called to make two more appointments on 5/1/24 and 6/6/24, which were both scheduled and serviced as he requested. ****** called on 8/24/24 because his service had not been cancelled. We informed him that he had agreed to continue with the service and let him know again about the early cancellation fee. ****** still wanted to cancel. As outlined in the agreement, due to Johnnys request to cancel his services before the end of the agreement period we closed the account and added the early cancellation fee.