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A-iPower
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this item from ******* (September 14, 2022, Order# ***************, Total of $439.90, FedEx Shipment ************, REFERENCE Invoice #****** *************, FROM: AIPOWER - ***** ******** *** **** * ******** *** *** ******. When I opened the manufacturer's box, I found out that Oil and DC charging cables were missing from the "WHAT'S INCLUDED/ CONTENT" in the Box (This is written in their packaging boxes). I also found out from the comments of many buyers complaining that the oil was missing from their package but not the DC charging cables. I did not return this to ******* because I wanted this. On September 24, 2022, I emailed the manufacturer (A-iPower) via my yahoo requesting to please supply the missing item to satisfy this transaction. They did not respond. On September 27, 2022, I emailed the manufacturer (A-iPower) again via my yahoo, stating that if they are not answering my previous email, I would report them to Better Business Bureau and have all my money back. Again they did not respond. On September 29, 2022, I visited their website (*************************************) and clicked on Service & Support (*********************************** direct messaging website. Again I typed in my first, previous email requesting to please supply the missing item, but until now no answer.

    Business Response

    Date: 11/21/2022

    Hi ******

    We have a few customer service cases which came through BBB , all these customer have had their issues resolved from our Customer Service dept – I have summarized these below

    Case # ************ * ******* *******

    Was missing accessory kit – we sent this complete kit to customer , USPS **********************

A-iPower is BBB Accredited.

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