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Business Profile

Medical Tourism

Mexico Bariatric Center

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I underwent bariatric surgery through Mexico Bariatric Center (MBC) on March 20, 2025. I paid a total of $4,945. Due to an issue with my *** provider, I accidentally submitted an additional payment of $3,200 through a third-party processor.MBC acknowledged the duplicate payment and confirmed they would refund $3,000 (retaining $200 as a processing fee). They stated the refund would be issued within 812 weeks ********** has now been over 13 weeks, and I still have not received the refund.I have contacted MBC repeatedly via email and phone since May. I am consistently told the check "should go out soon," but I have received no confirmation, tracking, or proof that a refund has been processed. On June 17, I was told the check might go out on Friday, June 21 again, with no guarantee or follow-up.This refund is urgently needed. I am a single parent, and these funds are critical for rent and my son's college tuition. The continued delay and lack of accountability are unacceptable.I am requesting that MBC immediately process the $3,000 refund and provide tracking information to confirm it has been sent.

    Business Response

    Date: 06/20/2025

    Hi Annakay,

    As you have been advised we are working on a further update for you today. We do understand that delays can be frustrating. You did have your surgery 12 weeks ago today. In your consent forms you were advised that refunds do take 8-12 weeks. As our admin and general manager have stated to you on multiple occasions that we will have an update for you today. 

    Customer Answer

    Date: 06/20/2025

    I am rejecting this response because:

     

    I am submitting this rebuttal to correct misleading and false statements made by General Manager **** ***** in the companys response.

    The business claims I have been in continued dialogue with both **** and Mr. ****** This is simply not true and omits important context:

    My communication with **** has been primarily verbal and unproductive. She repeatedly stated that the matter was out of her hands and that she could only empathize with my frustration.

    In our most recent call, she explained that the individual who signs checks was out of office until Friday (today) and that she would hopefully receive an update by then but gave no guarantees and told me to try calling back Monday if I heard nothing.

    I have not received any written follow-up from her since that conversation. Due to continued delays, I chose to escalate the issue formally.

    My first communication with GM **** ***** occurred only after I sent a formal complaint and left a public review. His responses were condescending, dismissive, and unprofessional, which I have already submitted to the BBB as evidence.

    **** also falsely claimed that today marks the end of the 12-week refund window this is inaccurate, as the promised 812 week timeframe has already passed.


    I was told by Mr. ***** that I would receive a refund update by end of business day today (Pacific Time). If no such update is provided, I will proceed with formal legal complaints through additional agencies.

    This matter remains unresolved, and the responses received so far have only further demonstrated a lack of accountability.

    Sincerely,
    Annakay Thompson 


    Business Response

    Date: 06/23/2025

    Hi Annakay,

     

    Thank you for following up on this. I did promise that **** would follow up with on Friday and she reached back out to you. **** did send you two email's to confirm with you your address. I did confirm with **** that we just heard back from you. I am not sure what else you need from us at this point. We kept our commitment and gave you an update on Friday. 

    Customer Answer

    Date: 06/24/2025

    I am rejecting this response because: whilst I receive a follow until I have received my refund in my hand with my checked cashed,our business is not yet done.Thank you.
  • Initial Complaint

    Date:06/13/2025

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 23rd, 2025 I had Gastric Sleeve Surgery at the Mexico Bariatric Center in ******* Mexico. When I came back to the ************* I needed to file a Global Claim with my insurance and they require and itemized receipt. The hospital after several attempts is REFUSING to provide my itemized receipt. As the patient Im entitled to a copy of my medical records. When asked they are wanting to charge me $59 to get access to the itemized receipt. Which is an OUTRAGEOUS charge for them to email me some papers. When I asked them why it was so much they stopped responding to me. Im going to report them and write a bad review as the communication with this business is terrible and they are running a scam not wanting to give patients their own medical records without charging them outrageous fees.

    Business Response

    Date: 06/16/2025

    Hi ****,

     

    I am happy to hear that you were able to connect with our admin ****. Just as soon as we have the $59 payment for the receipt we will be happy to provide you that documentation

  • Initial Complaint

    Date:05/23/2025

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Summary for BBB:I am filing a complaint against Mexico Bariatric Center for unethical conduct, misrepresentation, and refusal to refund a payment made without proper consent or medical clearance.On February 11, 2025, my 15-year-old son used my phone to schedule gastric sleeve surgery with this company and had another individual speak on my behalf, impersonating me. Despite this, I later followed up directly with Mexico Bariatric Center to determine whether he could be medically cleared for the surgery. I clearly stated that no payment should be processed until his U.S. doctor approved him for the procedure.The company assured me that I would receive a refund if medical approval was not obtained. His U.S. physician later confirmed that he is not a candidate for bariatric surgeryhe has a normal BMI, no diabetes, and no qualifying health conditions. In fact, the doctor warned that the procedure could be unnecessary and even potentially fatal at his age.Despite this, Mexico Bariatric Center refused to refund the $204.00 they charged to my bank account. They even stated they would ask their surgeon to override our doctors medical advice, which I find highly unethical and medically dangerous.I did not authorize payment, and no licensed provider should accept money or schedule surgery for a minor without verified medical clearance and full parental consent. I am requesting a full refund and for this complaint to be formally reviewed to prevent others from experiencing similar harm.

    Business Response

    Date: 05/27/2025

    Hi Zoee,

     

    Thank you for your message. We appreciate and take all feedback seriously. When you and I spoke the other day I advised you to go back through the consent forms that you signed to make sure that you remembered that a deposit is non refundable after 48 hours. The coordinator that you both spoke with and sent veiled threats to reminded you of the policy from the forms that you signed. I also tried to connect with you to make sure that you understood everything that you signed. You then responded with threats. Our refund policy is placed both on our website and in your consent forms. I am sorry that Mexico Bariatric Center was not a fit for you and your demands. We wish you and your child the best in your weight loss journey. 

    Customer Answer

    Date: 06/16/2025

    I am rejecting this response because:

    Reject I want a refund. Thank you for responding. 
    Re: Formal Complaint and Demand for Refund   BBB Complaint ID #********
    To Whom It May Concern,
    I am writing to formally respond and reject the business response submitted by Mexico Bariatric Center to the BBB regarding complaint ID #********, and to simultaneously serve this letter as a formal demand for a full refund of $204 improperly charged to my account.

    Background:

    On February 11, 2025, my 14-year-old son used my phone to schedule bariatric surgery through Mexico Bariatric Center. He did so without my full knowledge or consent and had another individual speak on my behalf. When I became aware, I immediately contacted Mexico Bariatric Center directly to clarify that no payment should be processed until full medical clearance was received from his U.S. physician.
    During this conversation, your staff assured me that if my sons doctor denied him for surgery, I would be fully refunded. Despite these assurances, your office sent multiple rushed payment links by email, pressuring me to submit payments while medical clearance was still pending. Unfortunately, under this pressure and confusion, my bank account was charged $204 before any medical clearance was completed.
    Following proper evaluation, my sons U.S. physician formally denied him for surgery, due to his age (14), normal BMI, lack of diabetes, and absence of medical need. His physician also stated that this procedure would pose serious health risks, including possible death.
    Despite receiving this denial, Mexico Bariatric Center attempted to persuade me to have the U.S. doctors decision waived, which I refused. No ethical medical facility should attempt to override a U.S. physicians medical judgment for a minor child, especially for an elective and invasive surgical procedure outside the country.
    Throughout this entire process:
    • I was never provided with any official consent forms or paperwork.
    • I was only sent emails requesting medical clearance and payment links.
    • No lab work, blood work, or pre-operative medical testing was performed.

    Company Misconduct:

    Mexico Bariatric Center is attempting to avoid responsibility by falsely claiming I made threats and by misrepresenting my communication. These claims are completely false and defamatory. I am a 100% disabled ********* veteran, and this entire situation has caused extreme emotional and physical distress for me.
    The companys refusal to honor their original verbal assurance of a refund after denial of medical clearance is unethical, deceptive, and financially abusive. No medical practice U.S. or international should take advantage of a vulnerable parent, especially when dealing with a minor child.


    BBB Dispute Response:

    For the purposes of my BBB complaint, I respectfully reject the businesss response and request that my case remain open for further review and public record. I also request that BBB investigate this companys practice of targeting vulnerable American patients for high-risk surgeries without proper safeguards.
    This situation should never happen to any parent or minor child, and I strongly believe Mexico Bariatric Center's business practices should be investigated further.
    Respectfully,
    Zoe ************************************************************************************test-id="conversation-wrapper" data-album="note_72214791308" id="**********" class="__module-tickets__ticket-details__conversation ticket-details__item ticket-details__requestor no-ticket-right ember-view" style="color: rgb(24, 50, 71); margin-bottom: 16px; font-size: 14px; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; border: 1px solid rgb(255, 255, 255);">

    June 13, 2025
    To:
    Better Business Bureau (********************)
    ***********************************************************************************

    Business Response

    Date: 06/16/2025

    Hi Skyee,

     

    Our refund policy was shared with you. You signed and acknowledged the policy when you booked your surgery. You have been reminded since then multiple times of what the policy is. You cancel is outside of the refund time frame. You have been notified of this on multiple occasions. Unfortunately there is nothing else to be done. As you move through your process with a different company please make sure the you double and triple check the policies that you sign. So that this kind of multi week complaint process happens eventhough you signed and acknowledged our policies. 

    Customer Answer

    Date: 06/18/2025

    I am rejecting this response because: I sent in my proof already. Clearly this *************** is not ethical and using a SS addresds to get business. Read below. 

    To Whom It May Concern,

    Let me begin by correcting your repeated error: My name is ************* not Skyee. For a company claiming to offer professional medical services, your consistent failure to address me correctly reflects the lack of care and attention Ive experienced throughout this process.
    This issue is not about a refund policy , it is about the serious ethical violations and potential endangerment of a minor.
    At the time of booking, I was verbally assured by your staff that no payment would be kept unless my son was medically cleared by his licensed U.S. physician. That clearance was never given. In fact, the physician explicitly denied approval, citing my sons age, normal BMI, absence of any qualifying health conditions, and the unnecessary risk involved.
    Despite that, your company:
    Accepted and retained payment of $204.00 without medical clearance
    Attempted to proceed with a surgery for a 14-year-old minor
    Suggested your surgeon could waive the U.S. doctors denial, a reckless and dangerous proposition
    Never conducted or required any proper medical evaluation, labs, or history before booking
    Communicated with third parties on my sons behalf without verified parental consent
    Sent repeated payment links and pressured communications before basic medical requirements were met
    This is not a policy dispute , this is about negligence, misrepresentation, and the violation of parental rights and medical ethics.
    In the *************, we follow medical and legal standards that prioritize safety, transparency, and informed consent , especially when minors are involved. Your operation bypassed all of that.
    Therefore, I am demanding the following:
    A full and immediate refund of the $204.00 collected under false pretenses
    Written confirmation that all personal, financial, and medical records related to me and my son have been permanently removed from your system
    A formal written acknowledgment of the ethical violations in this case
    This complaint will not end with the BBB. I am submitting formal documentation to the ************************, Veterans Affairs legal counsel, the ********************************************, and additional child protection agencies that oversee medical tourism and cross-border health violations involving minors.
    Your actions could have put a childs life at risk. The fact that you continue to justify keeping this money after being told "no" by a licensed U.S. physician is indefensible. You had no right to accept or retain payment without appropriate medical clearance and parental approval.
    This is no longer just about money , its about principle, accountability, and protecting other families from going through what I experienced.
    Sincerely,

    ************* **************start="3049" data-end="3052"> **************************start="3069" data-end="3072"> Parent and Legal Guardian


  • Initial Complaint

    Date:11/12/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a refund of monies but they have never sent the refund. I have several emails regarding this

    Business Response

    Date: 11/12/2024

    Hi ******,

     

    **** the person that is in charge of refunds will be in touch shortly. Please let me know if there is more we can do to support you through this proccess.

    Customer Answer

    Date: 11/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

    I have also asked for tracking ID for the refund and nothing has been provided to date. I would ask that this case remain open until I receive payment that I have been asking for over a year. 
  • Initial Complaint

    Date:11/10/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a circular tummy tuck, breast implants, 360 degree lipo, arm lift and a BBL. I flew to ********* and had to wait for 3 + hours to be picked up. Once at the hospital I sat in the waiting room for an hour before I was taken to my room. Once in my room they gave me medication to help me relax, I fell asleep and woke up at 5 pm, an hour after my surgery should have started. At 8 PM ** ******* finally came, he said he could still do the surgery that night but the blood bank was closed so I couldn't get all the surgery I paid for, but if i waited I could have them all. The next day I was taken for surgery, when I came out I was told I had lost a lot of blood and needed a transfusion. One of my surgical **ains leaked non stop, I had to keep having all of my bandages and bedding changed . 2 days later when the ** finally came to see me he said he would remove it the next day. The next day when I was again soaked I asked when he was going to be there, they kept saying they couldn't get a hold of him, they changed all of my bandages and an hour later I was soaked again, they said I had to wait for the ** and hopefully he would be there that night. I sat in soaking wet bandages and bedding all night. I'm very unhappy with my results. I still has loose hanging skin causing me to get infections, one of my implants has flipped, the incisions that should be hidden under my b****** are to high and visible. My BBL is a joke, and the incisions on my arms are large and very thick. *** required me to have travel insurance incase something happens, the insurance company should reimburse me but I can't get MCC to give me the proper documents, they say they can't get it from the hospital and now they say the ** refuses to release it, I've been trying since July. I've been told that multiple patients of MCC and ** ******* are unsatisfied, MCC is doing nothing about it. I want back the $20,000 dollars this cost me for air fare, surgery and missed wages.  

    Business Response

    Date: 11/11/2024

    Hi ******,

     

    I was advised that you have been working with a couple of our team members to complete your *** claim and to continue to working on retrieving your records for you. I will re connect with fellow team members that you have been working with on an update for you. Hope you have a great Monday.

    Customer Answer

    Date: 11/11/2024

    I am rejecting this response because: they have been taking me this same thing since July, I follow up with them every week or so trying to get the documentation I need for the insurance and it's always one excuse after another, also this does not address the issue I have with the unsatisfactory surgery I received, I have tried talking to someone from MBC about this and they said they were going to talk to the owner but then they never get back to you. I've been to see another plastic surgeon that now has to fix the terrible job that MBC's surgeon did. I am still getting infections because of the loose skin which was why I went through surgery in the first place. I want a refund for the surgery, my air fare and the time I missed from work since I now have to do it all over again. I was told that many of Dr ********* patients have come back complaining about the terrible job he did and since MBC are the ones that choose the surgeon they are responsible for fixing what he didn't do ****** in the first place. I can not live looking the way that he had made me look. I trusted MBC and they have let me down every step of the way. 

    Business Response

    Date: 11/25/2024

    Hi ******,

     

    We have submitted your information to our ***. I appologize for the delay, but we are waiting on a response from them. I did not want you to think that we are ignoring you. As soon as we have a further response we will be in touch. I will ask the appropriate people to follow up and provide you with an update as soon as I get one.

    Customer Answer

    Date: 11/26/2024

    I am rejecting this response because:

    Thank you BBB for being back to me,  I have also tried to reach out to the company to see if they have decided on a resolution, the response i got back from them was because I have posted reviews of my experience and talked to other patients they will not be helping me. I tried to explain to them that they haven't been helping me with this issue and every time I ask them about it they either don't respond or they respond only about the issue with not getting the paperwork for the insurance, they just said good luck. 


    Business Response

    Date: 11/26/2024

    Hi ******,

     

    We are still waiting on a response, and as I mentioned you need to stop reaching out to other patients because you are not getting what you want. We are continuing to work on providing you additional support

    Customer Answer

    Date: 11/27/2024

    I am rejecting this response because:

    There was 1 day a few weeks ago that I spoke to a few people because I was advised to share my story since I was getting no help from anyone,  however I have not spoken to anyone since communication was opened through the BBB. This goes beyond not getting what I want, the issue isn't even being addressed. Every time it is brought up the response I get is we've told you the issue we're having being the documentation from the ** for the insurance. Yes I need the documentation for the insurance, but the main issue of a botched surgery that is causing me complications that I now have to pay to have fixed is completely being ignored. The most response I've gotten about it was when ***** told me that she agreed with me that *** is responsible because they hired the ** and she told me she was having a meeting with the owner to discuss what they were going to do for the patients that are having issues due to him and that she would let me know what the owner said later that day. She never got back to me and every time I would ask her about it again the email would either go unanswered, or the documentation for the insurance would get brought up and the other issue ignored again. I know that I can not live with the results of this surgery and I definitely can't live with the continued infections that the surgery was supposed to fix in the first place. I can not afford to pay to have this fixed, i saved for a long time to have it done in the first place. I just need my money back so I can have it done correctly and have the pain and infections go away. 


    Business Response

    Date: 12/04/2024

    Hi ******,

     

    Thank you for your patience through this process. Through the *** a claim was approved for you, but it is not going to be enough to cover the cost of the surgery that you are demanding at no cost to you. I also did warn that you needed to stop reaching out to potential patients because you have not been given the resolution to you are demanding. At this point the options that you have is to use the claim approved amount and pay for the difference out of your own pocket. You also have the option to us the claim money to go to another company have them do the surgery for you. I am sorry that this is not the news that you were demanding but at this point this is where we are. Please let me know what you decide to do so that we can continue to support you in the best way that we are able to.

    Customer Answer

    Date: 12/12/2024

    I am rejecting this response because:
    I'm sorry that I didn't see your email from Dec 4th, I have been very sick. I would like my complaint to be reopened please. They have not addressed my issue and they are not taking responsibility for what their ** has done. 


    Customer Answer

    Date: 12/17/2024

    I am rejecting this response because: the Mexico bariatric center will only address the issue of getting the documentation for the insurance; they refuse to address the issue of their surgery doing a poor job or the fact that I now have more problems than before I went to them. I have to have more surgery to correct what their surgeon did, and they have in no way addressed that or tried to help me.

    Customer Answer

    Date: 12/17/2024

    I am rejecting this response because: the Mexico bariatric center will only address the issue of getting the documentation for the insurance; they refuse to address the issue of their surgery doing a poor job or the fact that I now have more problems than before I went to them. I have to have more surgery to correct what their surgeon did, and they have in no way addressed that or tried to help me.

    Business Response

    Date: 12/17/2024

    Hi ******,

     

    I am sorry that you feel that way, but as has been previously stated this is all that we can do for you. 

  • Initial Complaint

    Date:10/13/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made my last payment of $4939 on June ******. Due to some personal reasons, I had to request a cancelation. I requested a cancelation on July 2, 2024 and was confirmed to have canceled everything through ***** & ****** with MBC. I waited to original 8-12 weeks for a refund, but when I heard nothing I called and was informed it might take a little longer. It has been 15 weeks now and I haven't received any emails, calls, or updates on my refund status. 

    Business Response

    Date: 10/14/2024

    Hi ****,

     

    I received word last night that your refund processing has been completed. A check will be sent out to you. I will have an update for you later today on how long it will take for you to receive the check. Please dont hesitate to reach back out to me if you have any further questions.

    Customer Answer

    Date: 10/17/2024

    I am rejecting this response because: I have yet to receive any correspondence from the company with an *** of a refund through either call, text, email. I waited a few days to see if anything would come in, but have yet to recieve any news.

    Business Response

    Date: 10/29/2024

    Hi ****,

     

    You should have received your refund check by now. Can you advise please

    Customer Answer

    Date: 10/30/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. I have received the refund check. Thank you.

  • Initial Complaint

    Date:10/06/2024

    Type:Product Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MBC owes me 2000 dollars. Per their refunds policy, its 8-12 weeks processing. Its now going on 15 weeks and I do not have any information about how much longer it will take. I need the money for bills and I want the refunds expedited at this point. 15 weeks is unacceptable for this amount of money.

    Business Response

    Date: 10/08/2024

    Hi ******,

     

    I have reached out to the refund department to work with you on this resolution. If you have not heard back from them by the end of the day today please dont hesitate to reach back out to me. 

    Customer Answer

    Date: 10/08/2024

    I am rejecting this response because: No one got in contact. I still do not have an update.

    Business Response

    Date: 10/09/2024

    Hi ******, **** had been in touch with you about your refund. **** last emailed with you on October 7th. We are waiting on final approval of your refund. **** or myself will be in touch as soon as we have a further update.
  • Initial Complaint

    Date:09/24/2024

    Type:Order Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 24, 2024 I had bariatric surgery with Mexico Bariatric Center. I was approved and paid for Duodenal Switch surgery. When the surgeon came into my room prior to surgery, I verified with him he was going to perform the correct surgery. He did not. I have since spoken to many patients who were given a different surgery than they paid for. I was never given a reason for the change. I would like the correct surgery to be performed.

    Business Response

    Date: 10/08/2024

    Hi,

     

    I have reached out to the surgeon and surgery liason to gather more information about your situation. I hope to hear back today. Please dont hesitate to reach back out if there is anything else that we can do to support you through this process.

  • Initial Complaint

    Date:05/27/2024

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled with MBC to perform BPD DS procedure as a revision from VSG (which was performed in the **). I was scheduled for January 19, 2024 with Dr. ************************************** I requested BPD DS. The paperwork listed BPD DS. I had requested a surgery report prior to the procedure for my records. The header on this report listed BPD DS. The procedure described was not BPD DS, but instead another procedure, namely that of SADI-S. On May 24, 2024, after 5 weeks of me aggressively seeking clarification, the surgeon confirmed the procedure as SADI-s, and not BPD DS. I was never informed the different procedure was performed. It was never discussed as an option for me. I was not told it was performed and I have no medical basis for it occurring. These procedures are different. MBCs own website offers details regarding the differences. I deliberately sought BPD DS for my unique medical condition. Resolution for this situation is for MBC to deliver on the service of providing me with the medical care requested, paid for, and not performed. I am asking for the correct procedure, that of BPD DS, at no additional cost to me.

    Business Response

    Date: 07/12/2024

    I have made multiple attempts by phone, text and email to connect with **** to resolve this matter, but there has been no response. Want to talk to ****, but so far no response to complaint from ****

    Customer Answer

    Date: 07/12/2024

    I am rejecting this response because: the first point of contact from MBC to me was on July 11, which means the response from the company to BBB (that they attempted to contact me multiple times) is not accurate. I have replied to MBCs initial request (dated July 11) today (July 12) in hopes of opening a dialogue for resolution. 

    Business Response

    Date: 07/15/2024

    Hi ****,

     

    Thank you for your email on Friday. I have connected with the surgeon and the surgeon ****** and they either will be in touch shortly, or should have contacted you already. If there is anything else I can do for you please just respond to my email or here. Hope you have a good day.

    Customer Answer

    Date: 07/21/2024

    I am rejecting this response because: I am pending successful contact from the surgeon. I have seen responses from ********************* that were copy/pasted from the nutritionist, *********************. I have requested further assistance from the office manager, ***********************. I believe we are approaching satisfactory resolution but just need to confirm date and agreement that revision will be performed at no additional cost by me. 

    Business Response

    Date: 07/23/2024

    Hi ****,

     

    A little confused. So you have spoken to ********************* and you were given the information from him that you requested?

  • Initial Complaint

    Date:01/03/2024

    Type:Product Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in for refund on August 7, 2023, and have yet to receive any sort of refund. I have made multiple attempts to contact the company and the only response I get is I will get an update. According to the company this should have only taken 8 to 12 weeks and it has now been five months. I am extremely frustrated especially because I have gotten no update on when this is going to be resolved.

    Business Response

    Date: 02/23/2024

    Refund was provided on 1-23-24

    Customer Answer

    Date: 02/23/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

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